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Volkswagen of West Islip
West Islip, NY
127 Reviews
VW of West Islip - Mission, Vision, and Values
Our Mission and Vision
VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust.
We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care.
What This Looks Like
Valuing Every Customer’s Unique Needs
Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options.
Active Listening: Training staff to attentively address customer concerns without rushing.
Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations.
Clear Communication: Avoiding jargon and ensuring customer understanding.
Proactive Follow-Ups: Ensuring satisfaction post-sale or service.
Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options.
Customer Feedback Integration: Regularly improving based on feedback.
Working Tirelessly to Exceed Expectations
Attention to Detail: Impeccable vehicle preparation and quality.
Proactive Problem-Solving: Addressing potential issues early.
Speedy Responsiveness: Prompt replies to inquiries.
Surprise Extras: Offering perks like car washes and loyalty discounts.
Consistent Follow-Through: Keeping promises and ensuring satisfaction.
Empowering Employees: Training staff to exceed customer expectations.
Continuous Improvement: Refining processes and investing in innovation.
Community Engagement: Strengthening customer bonds through local initiatives.
Offering Exceptional Service and Reliable Vehicles
Exceptional Service
Welcoming Environment: Clean and comfortable dealership spaces.
Transparent Processes: Clear pricing and financing explanations.
Customer-Centric Training: Skilled staff for tailored recommendations.
Convenient Options: Online scheduling, at-home test drives, express services.
Comprehensive Support: Assistance throughout the customer journey.
Service Excellence: Quality maintenance by factory-trained technicians.
Reliable Vehicles
Thorough Inspections: Rigorous checks on all vehicles.
High-Quality Standards: Partnering with reputable manufacturers.
Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles.
Vehicle Transparency: Detailed history reports and open discussions.
After-Sale Support: Extended warranties and roadside assistance.
Technology and Features: Cutting-edge safety and efficiency features.
Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 127 reviews
March 24, 2025
Being in the car business myself for almost 20 years, I have never had a better experience than I had leasing my 2025 Jetta through Volkswagen of West Islip. Pablo and the rest of the team went above and b have never had a better experience than I had leasing my 2025 Jetta through Volkswagen of West Islip. Pablo and the rest of the team went above and beyond for me to be able to get my wife and I in the perfect car for us. The process was smooth, and everything was taken care of quickly so I didn’t have to wait around too long. It was a great experience, and I would recommend this dealership to anyone! More
by swg4513
Employees Worked With
March 21, 2025
David Fyffe was AMAZING! I came into the dealership convinced I wouldn’t be able to get a vehicle to meet my needs due to some unexpected life experiences. However, I couldn’ I came into the dealership convinced I wouldn’t be able to get a vehicle to meet my needs due to some unexpected life experiences. However, I couldn’t have been more incorrect! David was compassionate, patient, and knowledgeable! He addressed all of my worries, concerns, and gave me a positive perspective to look at the current circumstances. Ultimately, he and the team were able to get me into the car my heart desired; making a way where I saw none. Not to mention he was so kind to my son who can be a handful at times! I highly recommend him and the team. When you visit, ask for him by name! 👏👏👏 More
by Nakia Allen
March 21, 2025
Me and my boyfriend got the car thinking we couldn't get one and David Fyffe and the finance team was amazing and got it done one and David Fyffe and the finance team was amazing and got it done More
by sashasawh1992
Employees Worked With
March 21, 2025
I had an amazing experience working with David Fyffe at Volkswagen of West Islip. From the moment I walked in, they were professional, knowledgeable, and genuinely focused on finding the right car for me. Volkswagen of West Islip. From the moment I walked in, they were professional, knowledgeable, and genuinely focused on finding the right car for me. They took the time to understand my needs, answered all my questions with patience, and never made me feel pressured. The entire process was smooth and hassle-free, and I drove away feeling confident in my purchase. If you’re looking for a trustworthy and helpful salesperson, I highly recommend David Fyffe ! More
by Maliq
Employees Worked With
March 17, 2025
The team at VW of West Islip were professional and great to work with. Thanks to Pablo and Manny who made my son’s Jetta purchase a great experience. to work with. Thanks to Pablo and Manny who made my son’s Jetta purchase a great experience. More
by jjahrs
March 17, 2025
4th car I've purchased/leased from VW of West Islip. Always a pleasure working with Greg Spicati, makes the car buying experience a simple pleaseure. Always a pleasure working with Greg Spicati, makes the car buying experience a simple pleaseure. More
by Tiguan Driver
Employees Worked With
March 10, 2025
I visited VW of West Islip to check the used car inventory. Greg Spiciati was my salesman. I explained my automotive needs and possible perks. We viewed autos on the website and I test drove 2 vehic inventory. Greg Spiciati was my salesman. I explained my automotive needs and possible perks. We viewed autos on the website and I test drove 2 vehicles. Greg really did focus on what I said and found me the SUV that checked all the boxes plus more! I was very pleased with his courteous, knowledgeable, non pushy demeanor that led me to purchase my newest vehicle! Visit VW of West Islip and request Greg Spiciati as your salesman for a very positive automobile sales experience; you won’t regret it! More
by Dana Salmeri
Employees Worked With
March 08, 2025
This dealership was amazing and working with John L and Jon made it so much better Jon made it so much better More
by Non
Employees Worked With
Other Employees :
Jonathan torres, Talia Matthews
March 07, 2025
Overall this dealership is deceptive. They make promises that they do not keep and manipulate you into signing paperwork and waivers solely to push you into a vehicle. Their salespeople a They make promises that they do not keep and manipulate you into signing paperwork and waivers solely to push you into a vehicle. Their salespeople are incompetent, and the management is even worse. It is unacceptable for ownership to allow this kind of behavior. I will never return and i suggest anybody purchasing a vehicle from this dealership to be very aware of what their doing. More
by Edward Alcivar
Employees Worked With
Azaria Mercado, Manny Paulino, Vito Ilardi
February 01, 2025
We’ve just bought a Wolkswagon, our dealer Saadi was extremely helpful and nice . Her very professional approach made our transaction effortless, quick and pleasant. We highly recommend Saadi Parks and extremely helpful and nice . Her very professional approach made our transaction effortless, quick and pleasant. We highly recommend Saadi Parks and this dealership. More
by Iwonaagency
Employees Worked With
Saadi Parks
