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Volkswagen of West Islip
West Islip, NY
128 Reviews
VW of West Islip - Mission, Vision, and Values
Our Mission and Vision
VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust.
We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care.
What This Looks Like
Valuing Every Customer’s Unique Needs
Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options.
Active Listening: Training staff to attentively address customer concerns without rushing.
Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations.
Clear Communication: Avoiding jargon and ensuring customer understanding.
Proactive Follow-Ups: Ensuring satisfaction post-sale or service.
Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options.
Customer Feedback Integration: Regularly improving based on feedback.
Working Tirelessly to Exceed Expectations
Attention to Detail: Impeccable vehicle preparation and quality.
Proactive Problem-Solving: Addressing potential issues early.
Speedy Responsiveness: Prompt replies to inquiries.
Surprise Extras: Offering perks like car washes and loyalty discounts.
Consistent Follow-Through: Keeping promises and ensuring satisfaction.
Empowering Employees: Training staff to exceed customer expectations.
Continuous Improvement: Refining processes and investing in innovation.
Community Engagement: Strengthening customer bonds through local initiatives.
Offering Exceptional Service and Reliable Vehicles
Exceptional Service
Welcoming Environment: Clean and comfortable dealership spaces.
Transparent Processes: Clear pricing and financing explanations.
Customer-Centric Training: Skilled staff for tailored recommendations.
Convenient Options: Online scheduling, at-home test drives, express services.
Comprehensive Support: Assistance throughout the customer journey.
Service Excellence: Quality maintenance by factory-trained technicians.
Reliable Vehicles
Thorough Inspections: Rigorous checks on all vehicles.
High-Quality Standards: Partnering with reputable manufacturers.
Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles.
Vehicle Transparency: Detailed history reports and open discussions.
After-Sale Support: Extended warranties and roadside assistance.
Technology and Features: Cutting-edge safety and efficiency features.
Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 128 reviews
April 02, 2025
Pablo was an outstanding sales representative! He secured me a fantastic deal and was incredibly thorough throughout the process. I highly recommend him to anyone! He secured me a fantastic deal and was incredibly thorough throughout the process. I highly recommend him to anyone! More
by Stephanie25
Employees Worked With
April 02, 2025
I bought my Volkswagen tiguan about a year and a half ago. Pablo was my salesman. He was super patient and very helpful. He listened to my needs and was not pushy at all. He was kind and caring and reall ago. Pablo was my salesman. He was super patient and very helpful. He listened to my needs and was not pushy at all. He was kind and caring and really made sure that I got everything I wanted. He checked in with me with updates and never kept me wondering where we were at in the process. He’s easy to talk to and extremely different than every other salesman I’ve ever met. Unique and special.I would highly recommend him to everyone!!! More
by jb2mom26
Employees Worked With
April 01, 2025
Pablo is a great salesperson informative knowledgeable and very helpful I would refer any of my friends or family to him just all around great guy and very helpful I would refer any of my friends or family to him just all around great guy More
by Joann
Employees Worked With
March 31, 2025
Best dealer around! Patient and very helpful ! Listens to needs and not pushy. Highly recommend! Patient and very helpful ! Listens to needs and not pushy. Highly recommend! More
by Samantha91anderson
March 29, 2025
Great customer service, this is the second VW purchased in the past 2 months from this dealership. Very straightforward, to the point, and able to leave with the car the same day! Pablo Courtade was our sa in the past 2 months from this dealership. Very straightforward, to the point, and able to leave with the car the same day! Pablo Courtade was our salesperson and was amazing! Found a car for us that was a perfect fit. Very professional and accommodating. More
by arabos
Employees Worked With
March 28, 2025
Bought two cars from Pablo, he is professional in his approach and listens to the customers needs. approach and listens to the customers needs. More
by davinov2
Employees Worked With
March 27, 2025
Pablo is the most helpful and personable salesman I’ve ever encountered. Not to mention a great person you get to know during your experience at VW. I would recommend anyone to Pablo and know that they’re ever encountered. Not to mention a great person you get to know during your experience at VW. I would recommend anyone to Pablo and know that they’re in great hands. He is truly great at what he does and makes what could be a stressful process, much more enjoyable. More
by Vanessa
Employees Worked With
March 26, 2025
Pablo Courtade was amazing he was polite very nice knew what he was talking about i was so happy that he was my salesman I would recommend him to anyone looking for a new or used car thank you for every what he was talking about i was so happy that he was my salesman I would recommend him to anyone looking for a new or used car thank you for everything Pablo More
by Sept252004
Employees Worked With
March 26, 2025
I recently had a fantastic experience at Volkswagen of West Islip positive experience, The staff PABLO was incredibly helpful and knowledgeable, I highly recommend them West Islip positive experience, The staff PABLO was incredibly helpful and knowledgeable, I highly recommend them More
by williamgranados661
Employees Worked With
March 26, 2025
I just recently purchased a 2012 jeep and Pablo was the salesman. He was very helpful and understanding and told me every part of the process before hand. I would definitely recommend him to my friends and salesman. He was very helpful and understanding and told me every part of the process before hand. I would definitely recommend him to my friends and family More
by stonecold1
Employees Worked With
