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Volkswagen of West Islip

West Islip, NY

4.5
130 Reviews
VW of West Islip - Mission, Vision, and Values Our Mission and Vision VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust. We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care. What This Looks Like Valuing Every Customer’s Unique Needs Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options. Active Listening: Training staff to attentively address customer concerns without rushing. Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations. Clear Communication: Avoiding jargon and ensuring customer understanding. Proactive Follow-Ups: Ensuring satisfaction post-sale or service. Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options. Customer Feedback Integration: Regularly improving based on feedback. Working Tirelessly to Exceed Expectations Attention to Detail: Impeccable vehicle preparation and quality. Proactive Problem-Solving: Addressing potential issues early. Speedy Responsiveness: Prompt replies to inquiries. Surprise Extras: Offering perks like car washes and loyalty discounts. Consistent Follow-Through: Keeping promises and ensuring satisfaction. Empowering Employees: Training staff to exceed customer expectations. Continuous Improvement: Refining processes and investing in innovation. Community Engagement: Strengthening customer bonds through local initiatives. Offering Exceptional Service and Reliable Vehicles Exceptional Service Welcoming Environment: Clean and comfortable dealership spaces. Transparent Processes: Clear pricing and financing explanations. Customer-Centric Training: Skilled staff for tailored recommendations. Convenient Options: Online scheduling, at-home test drives, express services. Comprehensive Support: Assistance throughout the customer journey. Service Excellence: Quality maintenance by factory-trained technicians. Reliable Vehicles Thorough Inspections: Rigorous checks on all vehicles. High-Quality Standards: Partnering with reputable manufacturers. Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles. Vehicle Transparency: Detailed history reports and open discussions. After-Sale Support: Extended warranties and roadside assistance. Technology and Features: Cutting-edge safety and efficiency features. Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
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130 Sunrise Hwy

West Islip, NY

11795

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Showing 130 reviews

June 24, 2025

If you are looking for a Volkswagen, VW West Islip is the place to go. This was my second time working with them. I was lucky enough to work with Pablo Courtade and Sean Rickard. Both extremely knowledgeabl More

by Jvalenti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Paulino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Rickard
Jun 24, 2025 -

Volkswagen of West Islip responded

J, Thank you for sharing your experience with us. We are pleased to hear that your service experience with Pablo and Sean was so exceptional that you continue to return to our dealership. Thank you for your loyalty and we look forward to the next opportunity to service your vehicle needs again in the future.

June 20, 2025

I had a fantastic experience working with Pablo at Volkswagen. From the moment I walked in, he was friendly, knowledgeable, and genuinely listened to what I was looking for. Pablo made the car-buying More

by Gvalela1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Volkswagen of West Islip responded

G, On behalf of all of us here at- Volkswagen of West Islip, thank you for your kind words. We are happy to hear of your wonderful experience at our dealership and appreciate you sharing it with us. Pablo is a great member of our team and will be thrilled to hear you were so pleased. We look forward to serving your future automotive needs. Have fun cruising around town in your new car!

June 16, 2025

Decided to treat myself to a new vehicle this weekend and I couldn’t be any more pleased than how that venture turned out after dealing with the staff at VW of West Islip and Pablo Courtade who was patient a More

by keasbey13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Volkswagen of West Islip responded

Thank you for your excellent review! We are honored that you took the time to visit us, and we are pleased to hear that Pablo was both helpful and informative. Our guest's satisfaction is our utmost priority. Wishing you the safest of travels- on behalf of the entire team!

June 15, 2025

Pablo our salesman was great. He helped us find exactly what we were looking for. Never felt pressured nor did he try to upsell us. He listened to our wants and needs and was grea More

by Parrott24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Volkswagen of West Islip responded

We appreciate you leaving Pablo this positive review and recommendation! We strive for 100% customer satisfaction, and we are glad that Pablo provided you with a smooth, pressure-free experience. Congratulations on your new ride! If there is ever anything more that Pablo and the team may help you with, please do not hesitate to give us a call.

June 14, 2025

Pablo was very attentive , positive and helpful . He was very professional and made the process easy and smooth. We came back 3 times cause we was not sure if we was ready to buy, he took his time a More

by clalo4274
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Volkswagen of West Islip responded

Thank you for your wonderful review! It is always our goal to ensure our guests are comfortable with their visit, and we are glad that Pablo took great care of you. He will be honored to have earned your kind recommendation. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call.

June 14, 2025

⭐️⭐️⭐️⭐️⭐️ Unmatched Service from Pablo Cortade at West Islip Volkswagen! I can’t say enough great things about my experience with Pablo Cortade at West Islip Volkswagen. From the moment I walked in, Pa More

by Johntroia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Volkswagen of West Islip responded

John, Thank you for taking the time to leave Pablo this amazing review! We are honored to have had the opportunity to work with you, and we are thrilled that he provided you with the quality care that you deserve and ensured your experience with us was as seamless as possible. He will be delighted to know how confident you are in his efforts. On behalf of the entire team- we warmly congratulate you on your new ride! Safe travels.

June 12, 2025

So impressed with the professionalism and courtesy provided by Pablo. I never felt pressured, and he made the car buying experience hassle free, and enjoyable. You can tell that both the dealership, a More

by Dkrebs1121
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Volkswagen of West Islip responded

Rebs, Thank you so much for the kind words. Customer satisfaction is our top-priority and we are all thrilled whenever we receive positive feedback from customers. Pablo will be pleased to know that you thought highly enough of his performance to mention them in your stellar review! If there is anything else- Volkswagen of West Islip can do for you please be sure to let us know!

June 12, 2025

Love the dealership great selection to choose from and the pricing on vehicles were better then other dealerships More

by chrisboelman
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Volkswagen of West Islip responded

Chris, Thank you for sharing your experience with us. We are thrilled to hear you were so pleased with our entire dealership and Congratulations on your new vehicle. Please let us know if there is anything else we can do to further assist you, we would love to help.

June 12, 2025

Leased, my first volkswagen at this showroom and I had a I great experience all because of my salesman, mr Pablo Courtade. He was helpful and very informative with all my questions and made my entire experi More

by joekid1000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Volkswagen of West Islip responded

Joe, Congratulations on the purchase of your first Volkswagen and welcome to the Volkswagen of West Islip family! We are honored you chose our dealership for this experience. Pablo will be thrilled to hear how happy you were with the sales process. We look forward to the opportunity to serve you again. Enjoy showing off your new car!

June 12, 2025

The staff is very detailed oriented and very knowledgeable about thoer vehicles. They go out of their way to inform their buyers of all the upgrades added on the cars and what's to come in the n More

by ekhatcherian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Volkswagen of West Islip responded

We appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that our staff took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.

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