Volkswagen of West Islip

Sleazy. Here’s how it works… First they swipe your credit card for $500 telling you they want you to do that in good faith bargaining. The price negot Here’s how it works… First they swipe your credit card for $500 telling you they want you to do that in good faith bargaining. The price negotiation is chaotic… But they have something else up their sleeve – they’re waiting to hit you with unreasonable fees, once you have come to terms on “a deal and a price“ They have you insure the car before the deal is finalized… To kind of lock you into it. Then you get into the finance office where you are hit with unreasonable fees that can total in our case $10,000! (A little more negotiation and they got it down to about $8000). There is no transparency… little disclosure… serious questions are answered with a joke. Really a bad experience… On top of it all the $500 good Faith money – they refuse to return it… It’s hard to believe dealerships like this can stay business in the digital age… So I’m doing my civic duty here by spreading the word about a dealership you should avoid. Wish I had! More

Found price for new car. Good trade in appraisal. Great service and help from sales person. Good trade in appraisal. Great service and help from sales person. More

Love my new Tiguan! ! Vito and Greg were awesome !!! Excellent people to do business with, hands down the best customer service on Long Island ! Thank you both so much !! ! Vito and Greg were awesome !!! Excellent people to do business with, hands down the best customer service on Long Island ! Thank you both so much !! More

I had a great experience at this dealership and love my new Atlas! Pablo Courtade was friendly and helped to expedite the process. Thanks again! new Atlas! Pablo Courtade was friendly and helped to expedite the process. Thanks again! More

I financed a vehicle from Volkswagen of West Islip in October 2023 and was sold an extended warranty from Renascent Protection Plan through the dealership. At the time of sale, I was clearly told that I October 2023 and was sold an extended warranty from Renascent Protection Plan through the dealership. At the time of sale, I was clearly told that I would be eligible for a refund if I sold or traded in the vehicle before the warranty term expired. Over $4k. Fast forward to March 2025 — I traded in my car and immediately requested the cancellation and refund. What followed was an incredibly frustrating and time-consuming experience. I made multiple phone calls to both the dealership and the warranty company, and no one could give me a clear answer. Each party pointed fingers at the other, saying “it’s up to them,” with no accountability or transparency. I even had to take off work and drive over seven hours round-trip to the dealership just to complete a form—only to be told later that I would not receive any refund at all. This was despite the fact that my refund quote showed over 79% of the contract value remaining. Just because there was claim? Company paid to fix the car they sold warranty for? and over $3k left, the company simply won't refund. I had previous experience with another warranty provider that paid out more in claims, and yet I still received a partial refund when I canceled early. That’s why I feel completely misled and taken advantage of in this situation. Buyers beware: if you're considering financing an extended warranty from this dealership, do not rely solely on what you’re told at the point of sale. Once the contract is signed, you may find yourself in the same position I did — stuck in a loop of blame-shifting and zero accountability. I’m extremely disappointed with how this was handled and would not recommend purchasing an extended warranty through Volkswagen of West Islip without fully understanding the fine print and cancellation implications. More

This is our 4th time working with Pablo at Volkswagen of West Islip. We wouldn't buy or lease from anywhere else. West Islip. We wouldn't buy or lease from anywhere else. More

As a repeat customer, Pablo has always proven to be honest and forthright. No hidden agenda and so very knowledgeable. Anyone looking to by a safe vehicle for your family, should go visit Pablo at Volk honest and forthright. No hidden agenda and so very knowledgeable. Anyone looking to by a safe vehicle for your family, should go visit Pablo at Volkswagen West Islip. More

Pablo Courtade was a pleasure to work with, professional, not pushy and very informative and took the stress out of car buying. Would absolutely work with him again in the future and recommend to family and not pushy and very informative and took the stress out of car buying. Would absolutely work with him again in the future and recommend to family and friends! More

I have known Greg Spiciati for 10 years. This is the fourth car I have leased from him he has always given me the best deal possible. He has always taken the time to explain all the details This is the fourth car I have leased from him he has always given me the best deal possible. He has always taken the time to explain all the details of the new car I was leasing. I am very satisfied with all the cars I have leased from him and won't deal with anyone else. Sean was also very helpful with financing More

The staff is courteous and very attentive. The staff makes you feel like family. Such a pleasant experience The staff makes you feel like family. Such a pleasant experience More