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Volkswagen of West Islip
West Islip, NY
83 Reviews
VW of West Islip - Mission, Vision, and Values
Our Mission and Vision
VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust.
We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care.
What This Looks Like
Valuing Every Customer’s Unique Needs
Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options.
Active Listening: Training staff to attentively address customer concerns without rushing.
Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations.
Clear Communication: Avoiding jargon and ensuring customer understanding.
Proactive Follow-Ups: Ensuring satisfaction post-sale or service.
Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options.
Customer Feedback Integration: Regularly improving based on feedback.
Working Tirelessly to Exceed Expectations
Attention to Detail: Impeccable vehicle preparation and quality.
Proactive Problem-Solving: Addressing potential issues early.
Speedy Responsiveness: Prompt replies to inquiries.
Surprise Extras: Offering perks like car washes and loyalty discounts.
Consistent Follow-Through: Keeping promises and ensuring satisfaction.
Empowering Employees: Training staff to exceed customer expectations.
Continuous Improvement: Refining processes and investing in innovation.
Community Engagement: Strengthening customer bonds through local initiatives.
Offering Exceptional Service and Reliable Vehicles
Exceptional Service
Welcoming Environment: Clean and comfortable dealership spaces.
Transparent Processes: Clear pricing and financing explanations.
Customer-Centric Training: Skilled staff for tailored recommendations.
Convenient Options: Online scheduling, at-home test drives, express services.
Comprehensive Support: Assistance throughout the customer journey.
Service Excellence: Quality maintenance by factory-trained technicians.
Reliable Vehicles
Thorough Inspections: Rigorous checks on all vehicles.
High-Quality Standards: Partnering with reputable manufacturers.
Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles.
Vehicle Transparency: Detailed history reports and open discussions.
After-Sale Support: Extended warranties and roadside assistance.
Technology and Features: Cutting-edge safety and efficiency features.
Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 83 reviews
April 18, 2025
This is my third car from this dealership. Pablo is the best salesperson ever. The price negotiation was straightforward and transparent, with no hidden fees. This gentleman, helped me set up Pablo is the best salesperson ever. The price negotiation was straightforward and transparent, with no hidden fees. This gentleman, helped me set up all the car's features and he is always willing to help me. This dealership has earned a customer for life since 2019, I always recommend everyone I know. More
by Whitney
Employees Worked With
April 18, 2025
Definitely a nice well organized place. My sales person Greg was very nice and funny, definitely helped me with accommodations to get the car I wanted. The finance guy I had was Jonathan an My sales person Greg was very nice and funny, definitely helped me with accommodations to get the car I wanted. The finance guy I had was Jonathan and he was amazing with all the paperwork, very smart man. I recommend this place :) More
by kimmycg4551
Employees Worked With
April 16, 2025
Pablo was very welcoming from the moment we walked in. Explained every step in easy to understand detail. He made the car process smooth and was very professional. I would definitely recommend VW of West Explained every step in easy to understand detail. He made the car process smooth and was very professional. I would definitely recommend VW of West Islip and would go back in the future More
by Kim L.
Employees Worked With
April 15, 2025
I had a fantastic experience working with Greg during my recent car purchase. From the moment I walked into the dealership, he was courteous, knowledgeable, and genuinely interested in helping me find the r recent car purchase. From the moment I walked into the dealership, he was courteous, knowledgeable, and genuinely interested in helping me find the right vehicle to fit my needs and budget. Greg took the time to answer all of my questions without any pressure, and made the entire process smooth and stress-free. I truly appreciated the transparency, professionalism, and excellent customer service. I highly recommend Greg to anyone looking for a reliable and trustworthy car buying experience. More
by vijaihiralall
April 15, 2025
I recently had a pleasant car purchase experience thanks to the terrific salesperson, Pablo Courtade. He was courteous, accurate and honest and went out of his way to make sure my purchase went smoothly. H to the terrific salesperson, Pablo Courtade. He was courteous, accurate and honest and went out of his way to make sure my purchase went smoothly. He also gave very appropriate and accurate advice on which of two models I was looking at. The VW finance end of things did not go as well (nothing to do with Pablo) as I caught an almost $2,700 error (not in my favor) that the finance person not only missed, but then argued with me about its accuracy (I was right). No apology just irritation that I didn't purchase additional warranty. I trust it was an honest error but make sure you check the math before you sign any finance documents! More
by douglasfjacob
Employees Worked With
April 11, 2025
Our experience purchasing a Tiguan from Pablo was great. He’s patient, courteous and exhibits excellent customer service. He truly wants his customers to be satisfied with their purchase. I highly recommen He’s patient, courteous and exhibits excellent customer service. He truly wants his customers to be satisfied with their purchase. I highly recommend him. More
by Johnnyc972
Employees Worked With
April 11, 2025
One of the best . Pablo was a true gentleman never pushed me . I’ve been leasing cars for 20 years and this probably was the best one. Ty Pablo Pablo was a true gentleman never pushed me . I’ve been leasing cars for 20 years and this probably was the best one. Ty Pablo More
by Delidan
April 09, 2025
I've dealt with West Islip VW, and Pablo in particular on 2 separate deals and I found him to be awesome. He was extremely helpful and patient and even helped us iron out an insurance issue we had. I never f 2 separate deals and I found him to be awesome. He was extremely helpful and patient and even helped us iron out an insurance issue we had. I never felt like he was trying to "sell" or pressure me. I will be going back to West Islip VW in the future for another car and will definitely use Pablo when I do. More
by Patrick S
Employees Worked With
April 07, 2025
From the moment we walked onto the property while here on vacation to when we drove off, Pablo and his coworkers were the most professional and courteous employees we have ever had the pleasure of doing busi vacation to when we drove off, Pablo and his coworkers were the most professional and courteous employees we have ever had the pleasure of doing business with. Pablo is a wonderful representative of the dealership and treated us like we really mattered. He wasn’t pushy and treated us with respect as well as did the other employees. The face he gave me his phone number to call if I have any problems with the car lot getting it serviced shows me that at this dealership they really care, Pablo especially!! I will definitely be coming back here on our future vacations. More
by Bigfish32
Employees Worked With
April 07, 2025
Pablo is the best salesman I have ever done business with; he was honest, friendly and trustworthy. We came from out of state because we were visiting a family member and due to circumstances, we had to with; he was honest, friendly and trustworthy. We came from out of state because we were visiting a family member and due to circumstances, we had to buy a car here… nevertheless, we thought it would be a nightmare and we would have to pay more than we wanted to, but, thanks to Pablo, we didn’t. I recommend him to anyone, looking for an honest person. Hard to find, but we would never go to anyone else. More
by Linda Danes
Employees Worked With
