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Volkswagen of West Islip

West Islip, NY

4.4
113 Reviews
VW of West Islip - Mission, Vision, and Values Our Mission and Vision VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust. We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care. What This Looks Like Valuing Every Customer’s Unique Needs Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options. Active Listening: Training staff to attentively address customer concerns without rushing. Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations. Clear Communication: Avoiding jargon and ensuring customer understanding. Proactive Follow-Ups: Ensuring satisfaction post-sale or service. Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options. Customer Feedback Integration: Regularly improving based on feedback. Working Tirelessly to Exceed Expectations Attention to Detail: Impeccable vehicle preparation and quality. Proactive Problem-Solving: Addressing potential issues early. Speedy Responsiveness: Prompt replies to inquiries. Surprise Extras: Offering perks like car washes and loyalty discounts. Consistent Follow-Through: Keeping promises and ensuring satisfaction. Empowering Employees: Training staff to exceed customer expectations. Continuous Improvement: Refining processes and investing in innovation. Community Engagement: Strengthening customer bonds through local initiatives. Offering Exceptional Service and Reliable Vehicles Exceptional Service Welcoming Environment: Clean and comfortable dealership spaces. Transparent Processes: Clear pricing and financing explanations. Customer-Centric Training: Skilled staff for tailored recommendations. Convenient Options: Online scheduling, at-home test drives, express services. Comprehensive Support: Assistance throughout the customer journey. Service Excellence: Quality maintenance by factory-trained technicians. Reliable Vehicles Thorough Inspections: Rigorous checks on all vehicles. High-Quality Standards: Partnering with reputable manufacturers. Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles. Vehicle Transparency: Detailed history reports and open discussions. After-Sale Support: Extended warranties and roadside assistance. Technology and Features: Cutting-edge safety and efficiency features. Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
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130 Sunrise Hwy

West Islip, NY

11795

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Showing 113 reviews

May 30, 2025

Sleazy. Here’s how it works… First they swipe your credit card for $500 telling you they want you to do that in good faith bargaining. The price negot More

by Logan Crawford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pablo Courtade
2.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Paulino
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vito
May 30, 2025 -

Volkswagen of West Islip responded

Thank you for your feedback. I personally reached out to review all of your paperwork and address the concerns you raised. During our initial conversation, I expressed our willingness to go over everything in detail with you. However, after multiple attempts to follow up, you have not answered or returned our calls. Please know that we remain fully committed to resolving any outstanding issues and are more than happy to assist you in any way we can—if you would kindly take our call. Your satisfaction matters to us, and we’d appreciate the opportunity to speak with you directly. Sincerely, Vito Ilardi General Manager

May 30, 2025 -

Logan Crawford responded

Please stop pretending to be attentive online while ignoring real customer concerns. I’ve reached out twice — once spoken to you, once left a voicemail — and got nothing. If you care about transparency and service, charge back to my credit card the $500 you were not authorized to keep.

May 30, 2025 -

Volkswagen of West Islip responded

Thank you for your response. I’m sure today was busy for you, we attempted over 4 times from different numbers without success. We are available tomorrow in person till 5 and Monday in person till 7. You are more than welcome to come down and go over the questions you have. We are eager to review any concerns you have and your file is on my desk when you have the time.

May 24, 2025

Found price for new car. Good trade in appraisal. Great service and help from sales person. More

by Vovtchyk1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Giancontieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Volkswagen of West Islip responded

Thank you for review and feedback. We are pleased to hear that our team was able to find a vehicle that was perfect for you and your budget. Congratulations and we look forward to servicing your vehicle needs again.

May 24, 2025

Love my new Tiguan! ! Vito and Greg were awesome !!! Excellent people to do business with, hands down the best customer service on Long Island ! Thank you both so much !! More

by Sofia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronnie Maniaci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Spiciati
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Volkswagen of West Islip responded

Sofia, Thank you for the wonderful feedback! Your satisfaction is our goal, and we are happy to hear you experienced exceptional service from Vito and Greg! Please contact us when your new Tiguan is ready for its first service. We would be happy to help!

May 21, 2025

I had a great experience at this dealership and love my new Atlas! Pablo Courtade was friendly and helped to expedite the process. Thanks again! More

by Jethamm
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Volkswagen of West Islip responded

Jet, Congratulations on your new Atlas! We are honored that you chose our dealership for this amazing car buying experience with Pablo. We look forward to seeing you again in the future.

May 21, 2025

I financed a vehicle from Volkswagen of West Islip in October 2023 and was sold an extended warranty from Renascent Protection Plan through the dealership. At the time of sale, I was clearly told that I More

by byazid redoy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Volkswagen of West Islip responded

Hello, We are sorry to hear of your dissatisfaction with our dealership, specifically with the warranty. Per our discussion with you, the warranty refund is pro-rated if you trade or sell the car. The refund is generated by the warranty company, not our dealership. As explained to you, you will have to get with the warranty company for the refund. Sincerely, Volkswagen of West Islip

May 18, 2025

This is our 4th time working with Pablo at Volkswagen of West Islip. We wouldn't buy or lease from anywhere else. More

by asaint77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Volkswagen of West Islip responded

Thank you for your wonderful review! It is an honor to have your confidence and loyalty, and we are glad that Pablo provided you with 5-star service. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you with.

May 17, 2025

As a repeat customer, Pablo has always proven to be honest and forthright. No hidden agenda and so very knowledgeable. Anyone looking to by a safe vehicle for your family, should go visit Pablo at Volk More

by Vinnybabes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Volkswagen of West Islip responded

Thank you for your wonderful review! We are honored by your repeat business, and we are thrilled that Pablo consistently provides you with the quality care that you deserve. Your family's safety and satisfaction are our utmost priorities. Wishing you the safest of travels until we meet again!

May 17, 2025

Pablo Courtade was a pleasure to work with, professional, not pushy and very informative and took the stress out of car buying. Would absolutely work with him again in the future and recommend to family and More

by jchase81
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Volkswagen of West Islip responded

Thank you for leaving Pablo this positive review and recommendation! We are so glad that he provided you with a smooth and informative experience. We greatly appreciate the opportunity to work with you. On behalf of the entire team- congratulations on your new vehicle!

May 17, 2025

I have known Greg Spiciati for 10 years. This is the fourth car I have leased from him he has always given me the best deal possible. He has always taken the time to explain all the details More

by dimaioc31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Spiciati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean in financing
May 17, 2025 -

dimaioc31 responded

Thanks to everyone at West Islip Volkswagen!

May 19, 2025 -

Volkswagen of West Islip responded

Thank you for your amazing review! We are honored by your continued business over the years, and we are overjoyed that Greg is consistently helpful and informative. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! Please do not hesitate to give us a call if there is ever anything more that Greg, Sean, and the team may help you with.

May 19, 2025 -

dimaioc31 responded

Thank you all for all your help. Nick DiMaio

May 16, 2025

The staff is courteous and very attentive. The staff makes you feel like family. Such a pleasant experience More

by Cceweston
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Volkswagen of West Islip responded

We appreciate your positive review! Providing top-notch service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to assist you in any way possible. Take care!

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