Volkswagen of South Charlotte

The service department is awesome. They've been able to get me in on my schedule and get me out quickly. With two kids and one on the way, efficiency is key. And they have gotten me a loaner on the one o get me in on my schedule and get me out quickly. With two kids and one on the way, efficiency is key. And they have gotten me a loaner on the one occasion they needed to keep the car longer. Great people. More

We purchased a 2009 CC with a CPO warranty. They didn't We purchased a 2009 CC with a CPO warranty. They didn't have the 2nd key. It says right on the CPO brochure that it will not pass a Certified Pre-Own We purchased a 2009 CC with a CPO warranty. They didn't have the 2nd key. It says right on the CPO brochure that it will not pass a Certified Pre-Owned test without the 2nd key. We waited 2 months for the 2nd key. It took several emails and phone calls to finally get the key. You can deduce from that what you like. We were promised a proper detailing of the car, since it was late when we took delivery and it had over-spray all over the gauges and the windows looked bad. An appointment was made for Saturday at 9:30 AM. This was to pick up the 2nd key and have the car detailed. We waited until 12:30 for delivery of the car.Joerg was kind enough to give us an update after 2 plus hours of waiting. The car had the same issues as before. Overspray on the gauges and the back window severely smeared. I'm disappointed in the level of service. If this is their benchmark for customer satisfaction, I will not be doing business with them in the future. More

Very good service! My car was acting funny, i dont know Very good service! My car was acting funny, i dont know much about cars, but they help me and i felt like they really care about my car, and didnt f Very good service! My car was acting funny, i dont know much about cars, but they help me and i felt like they really care about my car, and didnt feel like they wanted to make money out of it but really just fix the problem... If my car needs anything to be done again,this is the place i will go to! More

I recently purchased a 2011 VW Jetta Sportswagen TDI from this dealer. The salesperson, David Brown, was very straight forward and honest. We made the deal over the phone as they were closing on a Sunday n this dealer. The salesperson, David Brown, was very straight forward and honest. We made the deal over the phone as they were closing on a Sunday night and several employees stayed to complete the process after hours, including the hour drive it took us to get there. During the purchase, we noticed some slight scratching on the paint and the driver's side back window made a terrible noise when rolling down. The service department, Joerg Kuehni in particular, has been very professional, honest, and friendly and has taken care of all issues in an expedited manner. I would definitely recommend this dealership for the respectful way they treat their customers. Oh, and by the way, I LOVE MY TDI!! More

Thanks for fixing my car. It runs like new, and it didn't cost an arm and a leg. I thought I might have to buy a new car or pay thousands to repair it. Instead, I have a car that is working better t didn't cost an arm and a leg. I thought I might have to buy a new car or pay thousands to repair it. Instead, I have a car that is working better than it has in two years. I won't make the mistake of taking my VW to anyone else again. More

I was very pleased with the customer service that I received and would recommend them to anyone that is looking for a dealership that provides quality work and excellent customer service. Amy was very received and would recommend them to anyone that is looking for a dealership that provides quality work and excellent customer service. Amy was very helpful, friendly, and went out of her way to make sure that I was taken care of. I appreciate everything that was done for me will definitely be using them in the future if I need to take my car in for service! More

Dropped by for state inspection and reported an issue with the steering. They quickly found the issue and advised it was under warranty. Unfortunately I have to have the work done at a different dealer with the steering. They quickly found the issue and advised it was under warranty. Unfortunately I have to have the work done at a different dealer since I'm temporarily working out of state. I love that they have free WiFi and a space for me to work. The service advisors here are always friendly and honest in my experience. More

Extremely friendly, never felt rushed even though they were very busy. Even on the phone, Joerg took the time to look up the pricing for the repair and give a good quote on the work. It was also nice th were very busy. Even on the phone, Joerg took the time to look up the pricing for the repair and give a good quote on the work. It was also nice that he remembered me and my car from previous service visits. More

I had a great expereince with South Charlotee VW. I started with Clovis and he did a great job explaining the features of the car, he is very knowledable. The key to his initial presentation is that t started with Clovis and he did a great job explaining the features of the car, he is very knowledable. The key to his initial presentation is that the facts and features were relevant to how we were going to use the vehcile. When we came back to the dealership Clovis was helping another client and we worked with Cal. Cal was also outstanding and it appeared they were working as a team. Cal worked well with us on our trade in and made the buying process easy. Cal also did a nice job giving us an overview of our vehicle after we bought it. I would highly recommend this dealership and the salespeople! More

Without a doubt the best car buying experience I have ever had. I spent over 4 years in the car business in sales and finance and I kept waiting for the bubble to burst while leasing my new VW. I thought ever had. I spent over 4 years in the car business in sales and finance and I kept waiting for the bubble to burst while leasing my new VW. I thought it all seemed too good to be true; it was too easy. But there never any were games. The staff was extremely professional and efficient. My representative Clovis Brussi was knowledgable and quick. I will service my VW at Volkswagen of South Charlotte and I will lease from then again. I definitely recommend VW of South Charlotte and I recommend that you ask for Clovis also. More