Volkswagen of South Charlotte

I moved my business from another VW dealer to this dealership because the service man I had come to trust after 11 years and 235,000 miles switched his employment to this dealer. I've always felt Joe dealership because the service man I had come to trust after 11 years and 235,000 miles switched his employment to this dealer. I've always felt Joerg treated me with respect and thoroughly explained the issues my Beetle was experiencing. He has never pushed me to have more work done on my car than I feel comfortable with at the time, yet always makes sure I understand when items need more immediate attention. More

I had some work done at another shop that resulted in some issues for which they could or did not resolve. VW of South Charlotte identified and repaired the issues. The other establishment has now said t some issues for which they could or did not resolve. VW of South Charlotte identified and repaired the issues. The other establishment has now said that VW "made up" or falsified the problems, over charged me / charged for stuff that wasn't necessary and insulted their professional standards. Between the he said / she said, I would like to think that VW was in the right. Regardless, I have paid an additional $521 for work I had already paid $600+ for. More

Having been to several other dealerships in the past this was by far the best experience. Erick was very knowledgeable, very friendly, and very eager to make things happen for my fiance and myself. He went o was by far the best experience. Erick was very knowledgeable, very friendly, and very eager to make things happen for my fiance and myself. He went out of his way to make sure that my fiance and myself were comfortable and went into detail explaining things that we weren't exactly sure of. Kudos to you Erick. I will definitely be back and encourage others as well. More

Everyone at VW of South Charlotte was a pleasure to work with. They made me feel extremely comfortable and they worked hard to find a car and price that I was happy with! I never felt that I was being taken with. They made me feel extremely comfortable and they worked hard to find a car and price that I was happy with! I never felt that I was being taken advantage of or pressured into purchasing a car that day. It was a good as it gets when it comes to the purchase of a new vehicle! THANKS VW of South Charlotte!! More

I will begin by saying that I always went to Carolina VW for service because of the service staff and technicians. When they left and went to Volkswagen of South Charlotte, I decided to move as well. Thes for service because of the service staff and technicians. When they left and went to Volkswagen of South Charlotte, I decided to move as well. These are excellent people that will work hard to ensure that you are satisfied with the service provided. I have dealt with Joerg in the past and he is great. Working with John was great as well. The technician, Josh Hines, does all of the work on my car and I will not let another person work on it. I trust his abilities and his opinion and I would not think twice about trusting John and Joerg as well. Thank you all so much for your hard work and dedication to ensuring high quality service. More

the dealership did everything i asked. i wanted to make the deal before i walked into the dealership. the deal was done as promised. cal was very helpful in putting the deal together. i needed to get in an the deal before i walked into the dealership. the deal was done as promised. cal was very helpful in putting the deal together. i needed to get in an dout of the delership quickly when i closed the deal and this also happened. More

This dealership is very easy to work with! The location is easy to get to from the interstate. The showroom is comfortable and beverages, snacks were offered. They worked hard to find exactly the car I was is easy to get to from the interstate. The showroom is comfortable and beverages, snacks were offered. They worked hard to find exactly the car I was looking for. I have no problem recommending this dealership to my friends and family. More

Cal did a great job- very professional. He responded to my requests in a timely fashion. He was very informative, but low key, which was important to me. When we got into the pricing, he did a nice job of my requests in a timely fashion. He was very informative, but low key, which was important to me. When we got into the pricing, he did a nice job of protecting both the dealerships's interests and my interests. I'd be happy to refer friends to Cal and to VW South Charlotte More

Especially appreciated the fact that Joerg remembered me from our last service encounter, took me into the service bay so that the mechanic could show me what service was needed and why, and explained in de from our last service encounter, took me into the service bay so that the mechanic could show me what service was needed and why, and explained in detail what would be required to complete the repair and the cost. More

To be quite honest, I am not happy about the detailer messing up my front bumper by scratching it in several places the day I bought it, then pressure washing the paint off the right side of the bumper t messing up my front bumper by scratching it in several places the day I bought it, then pressure washing the paint off the right side of the bumper the following day (Sunday) when I brought it back up to the dealership to have it repaired and detailed again because of the smudges and smears all over the interior and windows. I had to bring it back on 3 occasions to finally get the bumper fixed! When my wife brought it up there Wednesday the guys put a bumper from another car on my car that was completely chipped up in about 10 or 12 places and full of touch up paint, which I could still smell at 5:30pm when I got home and looked over it. UNACCEPTABLE! So I brought it back on Thursday to get yet another bumper installed, and I'm still not satisfied with the results based on the fact that now, my front grille has scratch marks all over it where the service tech had to keep taking it out of one bumper and then install it in yet another bumper, just to be removed again, and installed in the 3rd and final bumper. What is the deal? Now I assure you that I understand no new car is perfect due to the shipping on semi trucks, test driving, and varying weather conditions, but the car I bought was perfect until the final minutes of the sale. Seems as if nobody had the courtesy to care that this is someones 25,000 Jetta, and the new owner might not appreciate the careless acts performed by your detail department and service department. One thing is for sure, I will not let the detail department touch my car ever again! Based on the actions taken, I'm not sure that I should even trust the service department to keep the maintenance up on my brand new vehicle. I am very disappointed! More