Volkswagen of South Charlotte

So this is not at all my style to write reviews, but I felt that as a fellow consumer, this needs to be communicated to potential customers of this dealership. The moral of this story is to make sure you felt that as a fellow consumer, this needs to be communicated to potential customers of this dealership. The moral of this story is to make sure you ask whether your used car has been 'reconditioned' in any way, because it happens all too aften and gets disguised as routine. I purchased a used car from this dealership some months ago. The sales rep, Dave Brown has been nice and I was on the verge of buying another car from him, until by chance I was made aware of a pre-existing issue with my car. Before I purchased the car, I noticed overspray below the front bumper. This alarmed me a bit and looked quite sloppy, but they explained it as a routine bumper spray to cover rockchips, which I accepted after making sure that there was no greater frame or structural damage beneath it. Some month passed and I hit a curb while parking, at very low speeds. What should have just resulted in paint damage, has been an ever-growing crack in the actual bumper, which is designed to be flexible and take basic impacts like that without any problems. Last week, I tried to sell the car. The prospective buyer took the car for inspection and a bodyshop reported back that the bumper had bondo and patchwork done to it internally, not visible to the naked eye. Needless to say I lost that customer and went back to VW Charlotte and met sales manager Matt Donovan, who was always more than happy to see me since he knew I was in the market for a new car. However his tone changed as soon as I brought this issue up and it became defensive. I explained to him in detail the situation and that I lost a buyer. At the same time, I let him know that I am not in this to get something for nothing, but that this is about principle and that they were not truthful to the customer upon purchase, in regards to the extent of the damage. I asked him to help me resolve this, since it is minor and they can do it in-house, that I would split or even cover the price if done at cost. All to no avail. His explanation was that "we recondition cars all the time and there is no way of knowing what we have done to each car, since we sell so many". I asked him to look at the records to see whether indeed it was just rock chips or greater damage that they covered up with the bondo and repaint, he refused. A follow-up call netted no results and he reiterated that "your bad review will not tarnish all the good ones we get". I told him that this is not my intent, to tarnish their rep, just to make sure that customers are aware that there is a level of reconditioning going on which is above and beyond a respray, which I feel is important for customers to know. Shame that it became about ego and muscle-flexing more than customer service in the end, because I sincerely believe that for $150.00, which I would have paid, they could have rectified the situation. Please be aware of 'reconditioning' at VW South Charlotte. More

We were very pleased with our buying experience and the personal attention Cal gave us which made the experience very enjoyable . We would high recommend South Charlotte Volkswagen and would definitel go personal attention Cal gave us which made the experience very enjoyable . We would high recommend South Charlotte Volkswagen and would definitel go back to them for our next VW purchase. More

Everyone was very nice and helpful. Tim is a great salesperson. The reason we came back to your dealership to purchase was 1)we liked the car and price 2) We like Tim's no pressure and really understa salesperson. The reason we came back to your dealership to purchase was 1)we liked the car and price 2) We like Tim's no pressure and really understanding our wants way of selling. The purchase went smooth and we didnt have to wait long to drive off in our/my :) "Black Beauty". I cant even discribe how much I love this car. Thank you so much! More

Tim was very helpful, friendly and informative. He was not pushy on our first visit and tried to learn what we were looking for. He called us back when he said he would and gave us the information we wan not pushy on our first visit and tried to learn what we were looking for. He called us back when he said he would and gave us the information we wanted. His overall personality is great - he seems like an old friend! I will definitely refer my friends to him if they choose to look at VW for their next vehicle. More

Matt helped me out over the course of a few weeks. I first sent in a referral online and Matt was prompt to email me and call me back. He accommodated my odd hours due to me working most days until clo first sent in a referral online and Matt was prompt to email me and call me back. He accommodated my odd hours due to me working most days until close to closing time. I did most of my research online and talked with him over the phone. I went into the dealership around the time he was supposed to be getting off and ended up buying that car that day. He got me a really good rate on the car at the price I was looking to spend and I was even able to get the APR tune on my 2009 VW CC when I purchased the car. Overall my experience with the dealership has been great. When I got the tune on my car they even drove me to my job and picked me up so I didn't have to worry about driving back to the dealership. I liked working with Matt enough that whenever I know someone who is interested in getting a vehicle I send them to him and I'm in the process of getting a friend into a CC like myself. After three months I couldn't be happier with VW of South Charlotte and Matt! More

The selection of cars is what really impressed me. Not only did they exactly what I wanted on the lot, but they had a options available beyond my specifics. Even though their options were available, I was only did they exactly what I wanted on the lot, but they had a options available beyond my specifics. Even though their options were available, I wasn't pushed into anything. I was made clearly aware, and that was the end of it. The opportunity was there several times to bash other makes/dealerships, but instead of putting down the competitor. Tim Black (my sales representative) just took the opportunity to build up his company. I thought that displayed great professionalism. I will be doing business here in the not so distant future (as soon as the required funds become available), and recommend this dealer to all whom may be seeking a luxury, powerful car, but for a cost that competes with the every day family car. More

Our expereience with South Charlotte VW was easy and fast. Mickael Hoyt, our sales rep, was honest straight, forward and friendly. He helped us achieve our goal which was to purchase a quality vehicle a fast. Mickael Hoyt, our sales rep, was honest straight, forward and friendly. He helped us achieve our goal which was to purchase a quality vehicle at a fare price. The sales process was seemless and efficient. The dealership was professional and clean and the service has already been set up for my new vehicle. I highly reccomend this dealership if you want a friendly, honest and fare expereince. More

Second car we have bought here. Just bought an Eos and I couldnt be happier. The entire process of buying a car should be a positive one and these guys made sure it was just that. couldnt be happier. The entire process of buying a car should be a positive one and these guys made sure it was just that. More

After a long hard struggle to find the perfect car for us we decided on a new Passat. After speaking with Patrick and Chris (sales managers) we worked with a very professional and caring salesperson, David we decided on a new Passat. After speaking with Patrick and Chris (sales managers) we worked with a very professional and caring salesperson, David Brown. He made the buying experience painless and fun. Very concerned with our needs and made sure we knew everything about the car. Followed up with us immediately to make sure we were happy and answer any lingering questions we might have. We highly recommend David and the dealership. More

I had a very good experience at Volkswagen of South Charlotte.TimBo was extremely helpful. He was friendly, knowledgeable, and truly cared about helping me find a car that fit my needs. He made my deci Charlotte.TimBo was extremely helpful. He was friendly, knowledgeable, and truly cared about helping me find a car that fit my needs. He made my decision easy and I felt no pressure. More