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Volkswagen of South Charlotte

Charlotte, NC

4.9
2,187 Reviews
Thank you for visiting our website. My name is Mark Cohen. I am the General Manager/Owner here at the all new Volkswagen of South Charlotte. It is our ultimate goal here to provide you with all the information you request in an up front straight forward manner. My complete desire is to make sure that each and every customer is treated with the professionalism and courtesy that they come to expect from all of my staff. If there is anything that I can do for you personally please do not hesitate to give me a call or visit me at the store. If you are not happy with your experience please let me know, so I can try to help. Thanks Mark Cohen GM
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9900 South Blvd

Charlotte, NC

28273

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Showing 2,187 reviews

June 06, 2025

The salesman Moe was very nice and helped me a lot with purchasing my new car. More

by clancyfivejpc20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe Borno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Volkswagen of South Charlotte responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Volkswagen of South Charlotte and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 02, 2025

Excellent customer service. Attentive and personalized communication to customer questions and concerns. Very efficient and went the extra mile to exceed expectations. A very pl More

by Indianland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe Borno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher woodward
Jun 05, 2025 -

Volkswagen of South Charlotte responded

Hello, thank you; we appreciate your feedback! It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

May 29, 2025

Spirits was wonderful. Patient and understanding, while being knowledgeable. I would purchase a car with him again. Great service. More

by Kboone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spiros Dedis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Volkswagen of South Charlotte responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 28, 2025

Vic and his team were fantastic! Vic made the entire process very simple and worked hard to make it a good experience and good deal for everyone! More

by scott.peterson210
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Finney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Volkswagen of South Charlotte responded

Hi, we're glad to hear our staff took such great care of you! Here at Volkswagen of South Charlotte we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

April 28, 2025

Customer Service is at an all time low. Never calls back when promises to do so. My Jetta has 50 plus k miles on it. All service work has been completed by the south charlotte volkswagen lo More

by oilisthenewwordofmouth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Cohen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joerg Kuehni
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Volkswagen of South Charlotte responded

Mr. Smith, As we stated previously, we are not affiliated with the warranty company "Maxcare" (CarMax) which is the entity holding up your engine repairs, not our dealership. Our dealership is happy to complete the necessary repairs but if you want your 3rd party (non VW) warranty company to pay for it, they are requiring proof that you completed all necessary oil changes. We care about our customers and our reputation and we ask that you please reach out to your warranty company on this matter. Thank you.

May 01, 2025 -

oilisthenewwordofmouth responded

I was informed yesterday from Volkswagen Corporate that the work VW of South Charlotte and repetitive repairs for the same thing (oil cooler) is covered by VW for 12 months. Which you, as a VW dealership never discuss. Since you decided to not do the repairs and ask me to pick the car up stating on a voicemail “the car is drivable with some safety concerns” The VW corp office instructed me to hold off on picking up the jetta that you have had since mid April. Happy May 1st! and during this time, I have not had any transportation, or even a rental car.

April 11, 2025

Moe was the best! During my hunt for a decent new car across Charlotte, I encountered tons of people who made the purchasing and negotiation process a nightmare. With More

by fuentes.tripp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe Borno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Volkswagen of South Charlotte responded

Hello, we are pleased to hear of your experience with us here at Volkswagen of South Charlotte. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

April 02, 2025

Typically buying cars is a hassle and quite stressful, well not at Volkswagen with Moe! He took great care of us and we loved his “hands off” approach. We love our new car! Thank you! More

by Daniellecary13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe Borno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Volkswagen of South Charlotte responded

Hello, we are pleased to hear of your experience with us here at Volkswagen of South Charlotte. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

March 31, 2025

Spiros is a great person to work with when purchasing a car, he is very friendly and easy to talk to, he is also efficient, thorough and detailed in every step of the transaction. It was a wonderful experi More

by Leina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spiros Dedis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Volkswagen of South Charlotte responded

Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 20, 2025

Spiros is an asset to VW South Charlotte. My husband & I have purchased or leased 4 vehicles with him and I am loving the new Atlas SEL and even though it took me a couple hours to pick betwe More

by Carolinejustice13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spiros Dedis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Volkswagen of South Charlotte responded

Hi, we are pleased to hear of your experience with us here at Volkswagen of South Charlotte. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

March 18, 2025

Moe was a joy to work with. I did not want the process to be hard or based on negotiation. I set clear expectations of what I wanted and he delivered!! More

by Mommabear
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe Borno
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Feingold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2025 -

Volkswagen of South Charlotte responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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