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Volkswagen of Puyallup

Puyallup, WA

3.4
91 Reviews

820 River Road

Puyallup, WA

98371

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91 Reviews of Volkswagen of Puyallup

September 18, 2024

Bought a car brand new from this dealership. Since I bought it, it has been in the shop for about 5 or 6 months total. Service department has terrible communication skills and is dismissive. Eve More

by cookiemonster48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Sep 18, 2024 -

Volkswagen of Puyallup responded

Hi cookiemonster48, we apologize for your less than satisfactory experience at our dealership. We have been consistently low staff in our service department over the past few months, and recently made some changes to our phones to help remedy this problem. If you would like to speak with our Service Director, JT, please feel free to give us a call anytime.

February 11, 2024

We’ve been searching for a new car for about a month. We finally decided to move forward with a VW iD4. We live in Seattle so I was ready to just go to the closest dealer and make my new car dreams come More

by Steph Seaton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Bae , Romy Duran, Volkswagen Puyallup Reviews
November 05, 2023

Victor, Thank you for the great experience that you helped us with yesterday. Your keen sense of our automobile needs for us was superb. We appreciated the patience you gave us and that you were more More

by mcclayk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor K
Nov 05, 2023 -

mcclayk responded

Thank you!

Nov 06, 2023 -

Volkswagen of Puyallup responded

Hi Dan & Kathleen, thank you for taking the time to leave this stellar review! We are glad that Victor was able to help you find the perfect car as you prepare for retirement. Happy driving!

October 16, 2023

I’m not one to write reviews especially if they are negative, I always just part ways. But the experience I just had at this Volkswagen was the worst. Sales Advisor Blake thought he was doing his job h More

by Grace
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Blake reeder
Oct 16, 2023 -

Volkswagen of Puyallup responded

Hi Grace, we apologize for your less than satisfactory experience at our dealership recently. We will let our Service Manager, James, know about this and please give us a call at 253.268.1801 and he will be happy to talk more with you about this experience. Thank you for giving us a chance to earn your business.

May 11, 2023

I reviewed them on yelp, go to the link below. Terrible experience, save yourself the trouble and literally go anywhere else. https://www.yelp.com/biz/harnish-auto-family-puyallup?hrid=jjo62UrK More

by k_b
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Ed Siou
Jun 02, 2023 -

Volkswagen of Puyallup responded

Hi KB, we apologize for any miscommunications between the dealership and your brother. It is our understanding that another appointment has been set with an agreed upon time by both parties. Please let us know if there is anything else we can do. Thank you!

February 22, 2023

Sold me a beautiful 2015 Lexus GS350 then their third party vendor scratched the paint, and they refused to fix it to a satisfactory level, so they traded us into a 2017 Dodge Durango the pride and joy o More

by V-ROD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Says Louanphakdy, Ed Siou
December 17, 2022

Came in looking for a suv but found the peoples muscle car, a dodge charger! More

by Phil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brock Lorentzon, Ed Siou
December 14, 2022

Working with Brock was a fantastic. After looking at the Tiguan, I realize that it wasn’t big enough. I looked at the Taos. it’s almost as big and gets better gas mileage. More

by randykimjones
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brock L.
December 11, 2022

Shawn Scurry will not only get you the best deal out there on some of the best VW cars on the market she will find you any car you are looking for. Her connections in the industry are unparalleled! G More

by Tom Sold It
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Scurry
December 09, 2022

Came in and spoke with Brock. This guy really knows his stuff. He made me feel comfortable and I look forward to coming back again. More

by Dj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Volkswagen Puyallup Reviews
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