Volkswagen of Palatine

Autobarn VW and John Paul are great! On May 2, at 7:00, we took our Passat in without an appointment for a severe tire leak. Within an hour, my wife was back on the road and on her way t On May 2, at 7:00, we took our Passat in without an appointment for a severe tire leak. Within an hour, my wife was back on the road and on her way to work. No hassles, no fuss; just great service! More

Quick and friendly service Quick and friendly service, nice and comfortable waiting area, clean bathrooms, friendly employees, employees explain in detail of all work that was c Quick and friendly service, nice and comfortable waiting area, clean bathrooms, friendly employees, employees explain in detail of all work that was completed and to top it off a free car wash. More

Auto purchase My wife and I worked with Cesar and Bojan to purchase our vehicle. Both were very flexible and accommodating during the price negotiations, along wit My wife and I worked with Cesar and Bojan to purchase our vehicle. Both were very flexible and accommodating during the price negotiations, along with letting us preview the car for the weekend prior to the purchase. They were very responsive to information requests and did their best to provide us a very satisfactory buying experience. More

tires & oil change & light bulb replacement Ray was very helpful & made my experience easy & quick. His suggestions were spot on & would use him again anytime. Timing of work was exactly what w Ray was very helpful & made my experience easy & quick. His suggestions were spot on & would use him again anytime. Timing of work was exactly what was quoted & actually quicker then originally quoted. More

Mud flaps added Service was great and finished in about an hour. Sales helped me connect my and my husbands phone to the car. Sales helped me set up my XM radio. Service was great and finished in about an hour. Sales helped me connect my and my husbands phone to the car. Sales helped me set up my XM radio. More

Great friendly service and sales Bought a new Tiguan from Eryk, over all great experience. Was talking with John Paul when getting my car wash, very nice guy. He definitely knows what Bought a new Tiguan from Eryk, over all great experience. Was talking with John Paul when getting my car wash, very nice guy. He definitely knows what he’s talking abou. More

routine oil change and maintenance check John Paul is always willing to help and listen to what I have to say. he is professional and friendly. he explains everything and does what he can t John Paul is always willing to help and listen to what I have to say. he is professional and friendly. he explains everything and does what he can to keep the service costs acceptable. More

Well taken care of. They meet you at the door, do a quick inspection of your car, and go over the reason for service. John Paul suggested replacement windshield wipers. They meet you at the door, do a quick inspection of your car, and go over the reason for service. John Paul suggested replacement windshield wipers. John Paul went over the repair with me including cost and when the car would be ready. He notified me when the car was ready. John Paul makes you feel like you have someone watching out for you at the dealership. More

Great service I was only charged for wiper blades and they checked my brakes at no charge and even gave me a ride to and from work. Thank you I was only charged for wiper blades and they checked my brakes at no charge and even gave me a ride to and from work. Thank you More

Very accommodating and super friendly. Service writers and express lube writer we very friendly and easy to speak with, vehicle was promised 2 hours after drop off and was done in 1 hour. Service writers and express lube writer we very friendly and easy to speak with, vehicle was promised 2 hours after drop off and was done in 1 hour. More