Volkswagen of Palatine

Fast and convenient Service staff was thorough polite and professional. I received personal attention and was told up front what it cost to service my vehicle. The work d Service staff was thorough polite and professional. I received personal attention and was told up front what it cost to service my vehicle. The work done was completed quicker than the estimated time. A big plus! More

Wonderful service department They always go out of there way to make the customer feel at home and comfortable. They explain things in a way anyone can understand and give a great They always go out of there way to make the customer feel at home and comfortable. They explain things in a way anyone can understand and give a great deal. More

1 month check up It was my first visit for service of my new vehicle. The staff was professional, they explained everything and the wait time not so bad. In the end my It was my first visit for service of my new vehicle. The staff was professional, they explained everything and the wait time not so bad. In the end my car was washed. Very good. More

MANTENIMIENTO. Un excelente servicio y una amable atención al cliente, todo el trato al cliente me gusta de este lugar incluyendo el servicio de transportación a mi Un excelente servicio y una amable atención al cliente, todo el trato al cliente me gusta de este lugar incluyendo el servicio de transportación a mi casa y recoger para agarrar mi carro para atrás. More

check engine light John Paul is always so helpful and receptive to what I need. I had an appointment in the area and stopped by to have them look at my check engine li John Paul is always so helpful and receptive to what I need. I had an appointment in the area and stopped by to have them look at my check engine light. they had not started on my car right away. so John Paul had someone give me a ride to my appointment while they figured out the problem. my check engine light had gone on and he was able to figure out what was wrong. while I was at my appointment, he called to inform me of the problem and was able to take care of the issue in a reasonable amount of time, since I had scheduled appointments all day. I don't mind paying a little more for the work that needs to be done because it is done the right way with the dealer and I trust them. More

Honest and accommodating, as well as quick. Every experience I have had at this dealership has been very, very good. The entire staff is kind and considerate, plus they are all great conversatio Every experience I have had at this dealership has been very, very good. The entire staff is kind and considerate, plus they are all great conversationalists. I have not known any of the mechanics to attempt to overcharge me and that speaks volumes to me. More

Fantastic Dealer worked with me on getting a car. Went in looking for a used vehicle, drove out in a new one! Staff was friendly and patience. Dealer worked with me on getting a car. Went in looking for a used vehicle, drove out in a new one! Staff was friendly and patience. More

Best I've Seen!!! I drive an hour to get to Autobarn for service, they are that good! I am never disappointed. The trip is well worth the time! Everyone is very prof I drive an hour to get to Autobarn for service, they are that good! I am never disappointed. The trip is well worth the time! Everyone is very professional and friendly. They get the work done quickly. I never have to take the car back unless it's time for a mileage service check. They are great! More

Great service Even though I bring my Tiguan in for routine service, the service department is always courteous and professional. As a bonus, my car is always washe Even though I bring my Tiguan in for routine service, the service department is always courteous and professional. As a bonus, my car is always washed when I pick it up. More

Reset service module Called up and brought in, Ray was very capable and friendly. Reset the service date, topped off the fluids without being asked. Very good experience Called up and brought in, Ray was very capable and friendly. Reset the service date, topped off the fluids without being asked. Very good experience. More