Volkswagen of Orland Park

Great experience with Kelly. Everything was done perfectly and with precision. All pricing and work done was at a fair price. Excellent service from the staff members! Everything was done perfectly and with precision. All pricing and work done was at a fair price. Excellent service from the staff members! More

They accomodated me very well. The 2 salesmen, Moe & Chris, the manager and finance guy were all wonderful. It felt like a warm family transaction. They gave me all my options as The 2 salesmen, Moe & Chris, the manager and finance guy were all wonderful. It felt like a warm family transaction. They gave me all my options as far as different trim levels, prices & a decent price for my trade in. I think im officially committed to the Volkswagen brand. I ABSOLUTELY LOVE MY 2025 SEL-RLine Black-Cross sport Atlas! Thanks everyone! More

I felt pressured. When called about the price on the paperwork. They wouldn’t call me back. The 60,000 suv had a crack in the windshield and they sent a guy to my h When called about the price on the paperwork. They wouldn’t call me back. The 60,000 suv had a crack in the windshield and they sent a guy to my house to fill the crack. Not replace it. Brand new suv. More

Kelly Smith is one wonderful asset to VW. He cares, he goes the extra mile always. He cares, he goes the extra mile always. More

service was great and everyone was very respectful. took care of all my needs quickly took care of all my needs quickly More

I had great service as always. People were professional and helpful. I used a coupon so I had a decent price for the oil change. I keep coming back People were professional and helpful. I used a coupon so I had a decent price for the oil change. I keep coming back More

The experience was wonderful from the sales, to management the only thing is i need the paperwork for the 2024 Atlas Sport, i received all paperwork for the 2025 Atlas for my wife truck but i did n management the only thing is i need the paperwork for the 2024 Atlas Sport, i received all paperwork for the 2025 Atlas for my wife truck but i did not receive paperwork for the 2024 Atlas Sport, Finance manager and sales clerk terrell never sent me the paperwork, other than that i was very please with the ICARE Core Values the dealer displayed with Integrity, Commitment, Advocacy, Respect and Excellence. More

VW does my oil changes and transmission fluid change. However, I am about to change one front wheel bearing by myself, because you want $1000. However, I am about to change one front wheel bearing by myself, because you want $1000. More

They were able to get me in quickly after I expressed my problem and they walked me through everything to make an informed decision about the services I needed. Kelly, my service advisor, went above and bey problem and they walked me through everything to make an informed decision about the services I needed. Kelly, my service advisor, went above and beyond in customer service. I was very pleased with my services and my experience. More

Really disappointed with this service. First no calls before the text as to looking at the service ticket. The service suggested from the visit was over 2000 dollars. One was spark plugs First no calls before the text as to looking at the service ticket. The service suggested from the visit was over 2000 dollars. One was spark plugs which the car does not even have. No personal communication. Sick of being texted by Alex as to whether I want to know the value of the car and whether I want to upgrade and trade in. More