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Volkswagen of Ocala

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.8
1,571 Reviews
Welcome to Volkswagen of Ocala. We’ve been in the automotive business for more than a decade, and since our start back in 2010, we’ve learned that we love putting our customers first. Our commitment to providing the best customer service possible stems from our many sister stores in the Gettel Automotive Group that are spread across Florida. We carry the Gettel family name with pride because our roots have allowed us the resources of a big company and yet the freedom to create our own unique personality right here in Ocala, FL. You can be sure that no matter who walks through our doors, they’ll be treated with respect and care. We can’t wait to show off our dealership!
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5135 SW College Rd

Ocala, FL

34474

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Showing 1,571 reviews

July 05, 2024

Staff was quick and efficient. My appointment for oil change took about 40 min from start to finish More

by Bgj2d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Lein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Volkswagen of Ocala responded

Thank you for taking the time to leave your feedback! We're pleased to hear that your recent oil change appointment was completed efficiently. Providing prompt service is important to us, and we appreciate your acknowledgment of our staff's efforts. We look forward to serving you again!

July 05, 2024

2nd car I’ve bought from VW of Ocala. Love working with this dealership and taking my cars for service there. Thanks Carlos and TJ and Caleb More

by Casey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ Richmond
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Jul 08, 2024 -

Volkswagen of Ocala responded

Thank you for your loyalty and for choosing VW of Ocala once again! We're thrilled that you love working with our dealership and trust us with both your vehicle purchases and service needs. Carlos, TJ, and Caleb are grateful for your appreciation. We look forward to continuing to provide you with excellent service and being there for your automotive needs in the future.

July 03, 2024

Clean, polite and completed big warranty job efficiently. Got car back looking like new .highly recommend. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Volkswagen of Ocala responded

Thank you for your wonderful review! We're delighted to hear that you had a positive experience with us. Providing a clean and polite environment while efficiently completing your warranty job is our priority. We're glad to hear that your car looks like new again. Your recommendation means a lot to us, and we look forward to serving you again in the future.

July 03, 2024

Your service manager is awful. I had to speak to the GM Bob to get a refund on a door switch which was recommended by service advisor Calbe. Also I didn't realize the 3% char More

by Jimmcdonald538
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Schlenker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Watts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Volkswagen of Ocala responded

We're extremely sorry to hear about your recent experience and appreciate you bringing this to our attention. Regarding the refund for 3% credit card fee, we would be happy to process this for you. However, our credit card system requires refunds to be issued in person at the dealership with the card present. Regarding the fault lights on your vehicle, we understand your frustration. During your visit, additional services were recommended to address these issues, but we respect your decision to decline them. We apologize if there was any miscommunication or inconvenience caused during your interactions with our service manager. Please contact us directly at 352-571-1030 or email bwatts@gettel.com so we can arrange a convenient time for you to visit the dealership for your refund and address any remaining concerns you may have. Your satisfaction is important to us, and we value your feedback as we strive to improve our customer service.

June 29, 2024

Fast and easy Mr Rubio is super nice Thanks for your time My Mazda cx30 is super nice More

by mike116739
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Volkswagen of Ocala responded

Thank you for your review! We're glad to hear that your experience was fast and easy with Mr. Rubio. It's wonderful that you find your Mazda CX-30 to be super nice. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

June 28, 2024

The Best customer service in the country and they will always be Blessed as they keep their promises More

by grizelda791
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Girton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

Volkswagen of Ocala responded

Thank you so much for your glowing review! We're honored to receive such high praise about our customer service. Keeping our promises and ensuring your satisfaction are our top priorities. Your kind words mean a lot to us, and we look forward to continuing to provide exceptional service. Thank you for choosing us!

June 27, 2024

Great service. Ricky kept me up to date and was always very pleasant. Would recommend this dealer. More

by melia69690
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

Volkswagen of Ocala responded

Thank you for your review! We're delighted to hear that you had a great experience with Ricky and our dealership. Keeping you informed and providing pleasant service is what we aim for. Your recommendation means a lot to us, and we look forward to assisting you again in the future.

June 27, 2024

There was a little miscommunication as to whether I was waiting for my car or not. I was waiting. More

by davef7421
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

Volkswagen of Ocala responded

Thank you for your feedback! We apologize for any confusion regarding your wait for your car. Your experience is important to us, and we'll use your input to improve our communication in the future. If there's anything else we can do to enhance your next visit, please let us know. We appreciate your understanding and look forward to serving you again.

June 26, 2024

Fez Fuentes was OUTSTANDING. It was my first time bringing car into service at VWoOcala, as I recently moved to the area. I had a problem with tires, Fez took care of EVERYTHING More

by pamelaval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2024 -

Volkswagen of Ocala responded

Thank you for your glowing review! We're thrilled to hear that Fez provided outstanding service and resolved your tire issue promptly. Welcome to the area, and we look forward to providing you with excellent service for years to come!

June 26, 2024

Great service! Fast and efficient. Highly recommend to anyone around the area looking for a place to take care of all of your automobile needs More

by HypnotiK BlaZe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

Volkswagen of Ocala responded

Thank you for your review and recommendation! We're thrilled to hear that you had a great experience with our fast and efficient service. Your satisfaction is our priority, and we look forward to continuing to meet your automobile needs in the future.

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