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Volkswagen of Ocala

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.8
1,571 Reviews
Welcome to Volkswagen of Ocala. We’ve been in the automotive business for more than a decade, and since our start back in 2010, we’ve learned that we love putting our customers first. Our commitment to providing the best customer service possible stems from our many sister stores in the Gettel Automotive Group that are spread across Florida. We carry the Gettel family name with pride because our roots have allowed us the resources of a big company and yet the freedom to create our own unique personality right here in Ocala, FL. You can be sure that no matter who walks through our doors, they’ll be treated with respect and care. We can’t wait to show off our dealership!
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5135 SW College Rd

Ocala, FL

34474

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Showing 1,571 reviews

August 19, 2024

Caleb Garcia my service rep is the best ! Been a customer for almost 3 years now and about 10 years plus a customer of Volkswagen. More

by MARYSOL.IRIZARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Awilda at front desk Ocala is outstanding with her customer service! Always helpful
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Aug 21, 2024 -

Volkswagen of Ocala responded

Thank you so much for your wonderful feedback! We're thrilled to hear that Caleb has consistently provided excellent service and that you've been a valued customer for so long. It's always our goal to create a positive and lasting relationship with our customers. We appreciate your loyalty to both our dealership and Volkswagen, and we look forward to continuing to serve you for many years to come!

Aug 22, 2024 -

MARYSOL.IRIZARRY responded

Thank you for the great service!

August 16, 2024

Great service department. I went in for a service and they thoroughly looked over my vehicle and found a safety issue that need to be addressed. Thanks for the great work! More

by mm7ocala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Lein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Volkswagen of Ocala responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service department and that we were able to address the safety issue. Your safety is our top priority, and we're glad we could help. If you need anything else in the future, please don't hesitate to reach out. Safe driving!

August 15, 2024

They did a very good job and were very helpful , the service writer went above and beyond to help me More

by bowtie120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Lein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Volkswagen of Ocala responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and that our service writer went above and beyond to assist you. We strive to provide exceptional service and it's wonderful to know we met your expectations. If you need anything else or have further questions, don’t hesitate to reach out. Thanks again for your support!

August 14, 2024

Danny and his team are the best. The way they feel welcome upon pulling into the bay through the communication throughout the service make you feel comfortable. Danny has taken care More

by myiphone31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Schlenker
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Aug 15, 2024 -

Volkswagen of Ocala responded

Thank you for your wonderful review! We’re thrilled to hear that Danny and his team have consistently provided you with such a welcoming and comfortable experience over the years. It’s fantastic to know that their exceptional service has kept you coming back for more VW’s. We truly appreciate your loyalty and look forward to continuing to serve you and your wife for many years to come. If you need anything else, please don’t hesitate to reach out!

August 14, 2024

Part not available even though they knew I was coming in for recall. Also, it took twice xxx long to do oil change an infotainment update than estimated. More

by Lsrodrick
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Volkswagen of Ocala responded

Thank you for your feedback. I’m sorry to hear about the inconvenience you experienced with the part not being available and the delay in completing the oil change and software update. We understand how important timely service is, especially for a recall, and we're working to improve our processes to prevent such issues in the future. If you have any further concerns or need assistance, please feel free to contact us directly. Your satisfaction is important to us, and we appreciate your patience.

August 13, 2024

From the moment we stepped out of the car on the lot, Shawn Girton was there to help us out. He was a pleasure to deal with during our process of buying a new vehicle. Overall it was a great experience More

by tara.hacke.garcia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Girton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Volkswagen of Ocala responded

Thank you for sharing your experience! I'm delighted to hear that Shawn was there for you from the start and made the process enjoyable. It’s great to know that you had a positive experience overall. If you need anything else or have further questions, don’t hesitate to reach out. Enjoy your new vehicle!

August 12, 2024

Shawn made me feel comfortable and I left with exactly what I was looking for. More

by howsyourhair
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Hudson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Girton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Volkswagen of Ocala responded

Thank you so much for your kind words! I’m thrilled to hear that Shawn made you feel comfortable and that you found exactly what you were looking for. If you need anything else or have any more feedback, feel free to reach out!

August 12, 2024

I found and left with exactly what I was looking for, very happy with my new ride! More

by howsyourhair
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Girton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Volkswagen of Ocala responded

That's fantastic to hear! We are so glad you found the perfect ride and are happy with your choice. If you have any questions or need assistance in the future, don't hesitate to reach out. Enjoy your new car!

August 10, 2024

Really care about your vehicle and do a thorough job of looking it over in the process of doing routine maintenance. Always friendly and helpful service. More

by margie4772
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Volkswagen of Ocala responded

Thank you for the wonderful review! We’re thrilled to hear that you appreciate the thorough care and attention we give to your vehicle during routine maintenance. Our team is dedicated to providing friendly and helpful service, and it’s great to know that’s been your experience. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again!

August 09, 2024

Fez was very helpful inputting all my information and keeping me informed. The most impressive thing was the mechanic & the video of my car and issues to address. More

by Lynne Kensler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Volkswagen of Ocala responded

Thank you for your positive feedback! We’re delighted to hear that Fez was helpful and kept you informed throughout the process. It’s also great to know that you found the video of your car and the mechanic’s insights impressive. We strive to provide transparent and thorough service, and we’re glad that resonated with you. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again!

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