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Volkswagen of Ocala

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.8
1,571 Reviews
Welcome to Volkswagen of Ocala. We’ve been in the automotive business for more than a decade, and since our start back in 2010, we’ve learned that we love putting our customers first. Our commitment to providing the best customer service possible stems from our many sister stores in the Gettel Automotive Group that are spread across Florida. We carry the Gettel family name with pride because our roots have allowed us the resources of a big company and yet the freedom to create our own unique personality right here in Ocala, FL. You can be sure that no matter who walks through our doors, they’ll be treated with respect and care. We can’t wait to show off our dealership!
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5135 SW College Rd

Ocala, FL

34474

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Showing 1,571 reviews

December 03, 2023

At 73cyears of age I have bought new cars from numerous dealers and Carlos Hernandez is the best sales person I have ever had. Went way beyond the call of duty. If given opportunity I will suggest my frie More

by Brad Dinkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael "Irish" Bedaw
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Dec 04, 2023 -

Volkswagen of Ocala responded

Congratulations on your new Volkswagen, we are so glad you enjoyed working with Carlos and he was able to help you find the perfect car! Thank you so much for the 5 star review.

December 03, 2023

This time the service was fast and our assistant Tylor was very courteous and helpful. More

by aydeetowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tylor
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Dec 04, 2023 -

Volkswagen of Ocala responded

Thank you so much for the 5 star review. We are so glad you enjoyed working with Tyler, we cannot wait for your next visit!

December 03, 2023

Perfect No Caleb was excellent and patient overall great service the attention to detail is great and they were able to take care all of my needs More

by lauragvallejoe
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Garcia
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Dec 04, 2023 -

Volkswagen of Ocala responded

We are so glad you enjoyed working with Caleb, thank you so much for the 5 star review.

December 03, 2023

Tech working on car was good, Tyler up front didn't care and was just trying to get through his day. Tyler discounted what I was saying about my vehicle. Ultimately I'm returning to get same issue looked at More

by TREADSGOW
Recommend Dealer
No
Employees Worked With
Tyler
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Jan 05, 2024 -

Volkswagen of Ocala responded

Please except our sincerest apologies for the experience you received. We never want any of our guests to feel dismissed or unwelcome. This is not usually how our business operates, we would like to apologize and find a way to make it up to you. Unfortunately, we cannot find your contact information with the name provided, please reach out to our general manager Bobby Watts at 352-861-0234 or by email at bwatts@gettel.com. Thank you for reaching out and bringing this situation to our attention.

December 03, 2023

Everything was explained to me fully in regards to my vehicles service. The repairs were done quickly and efficiently. More

by FLEURDELIS1985
Recommend Dealer
Yes
Employees Worked With
Danny S
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Dec 04, 2023 -

Volkswagen of Ocala responded

Thank you so much for taking the time to leave us a 5 star review. We are so glad you are happy with your service experience!

December 02, 2023

I had a great experience with the VW Ocala team, they are great, friendly and make the process of buying a vehicle effortless, so far one of the best auto buying experiences I ever had. More

by kelian Estevez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecili Ortiz
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Dec 04, 2023 -

Volkswagen of Ocala responded

We are so glad you enjoyed working with us, congratulations on your Volkswagen! It was a pleasure working with you, thank you for the 5 star review.

December 02, 2023

Excellent. They made the process easy and all associates involved were happy to answer my questions and address my concerns. This gave me the opportunity to mak More

by Nicole Keicher
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Girton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ, Michael "Irish" Bedaw
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Dec 04, 2023 -

Volkswagen of Ocala responded

Congratulations on your new Volkswagen! We are so glad our team could help you find the perfect vehicle for you. Thank you for the 5 star review!

November 30, 2023

very patient and willing to work with you to ensure everyone is happy. thank you! More

by dylanfruh24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Girton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Volkswagen of Ocala responded

Congratulations on your new vehicle, we are so glad you enjoyed working with us! Thank you so much for the 5 star review.

November 30, 2023

Had a great experience, service advisor was very helpful and knowledgeable. Explained everything to me and made sure I was satisfied with the work. More

by timelineset1
Recommend Dealer
Yes
Employees Worked With
Danny
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Nov 30, 2023 -

Volkswagen of Ocala responded

Thank you so much for taking the time to leave us a review, we are so glad you enjoyed your service experience with us. It is our pleasure to assist you with your Volkswagen.

November 30, 2023

Always professional and they update status of work in real time and respond as required More

by debautte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

Volkswagen of Ocala responded

Thank you so much for leaving us a 5 star review, we are so glad you enjoyed your experience with us!

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