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Volkswagen of Ocala

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.8
1,571 Reviews
Welcome to Volkswagen of Ocala. We’ve been in the automotive business for more than a decade, and since our start back in 2010, we’ve learned that we love putting our customers first. Our commitment to providing the best customer service possible stems from our many sister stores in the Gettel Automotive Group that are spread across Florida. We carry the Gettel family name with pride because our roots have allowed us the resources of a big company and yet the freedom to create our own unique personality right here in Ocala, FL. You can be sure that no matter who walks through our doors, they’ll be treated with respect and care. We can’t wait to show off our dealership!
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5135 SW College Rd

Ocala, FL

34474

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Showing 1,571 reviews

January 20, 2024

Great price on the car and it has been a great working with William Worthy. More

by JIMMIDDLETON.1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Worthy
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Jan 20, 2024 -

Volkswagen of Ocala responded

Awesome! Congratulations and we appreciate the 5-star review!

January 20, 2024

Service was fast and staff were very courteous, they made sure to go over all of my concerns and everything was taken care of. More

by Eharraman13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Volkswagen of Ocala responded

Thank you so much for taking the time to leave us a review! We are so glad you enjoyed working with our team, it was truly our pleasure to assist you with your Volkswagen.

January 20, 2024

Always clean and hospitable with snakes and beverages available. Waiting area very comfortable. Friendly place. More

by KMCKITTRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Volkswagen of Ocala responded

We are so glad you enjoyed your experience with us here at VW of Ocala. Thank you so much for leaving us a 5 star review, we look forward to your next visit!

January 19, 2024

The dealership is always clean and everyone there is friendly and willing to help you. More

by PAIGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Volkswagen of Ocala responded

Thank you so much for taking the time to leave us a 5-star review, we are so glad you enjoyed your overall experience with us.

January 18, 2024

Ms Ortiz is a wonderful sales agent. She’s friendly, knowledgeable, and willing to help. She treats you like family. She makes sure you’re satisfied with your purchase and helps in any w More

by nlnicholson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cecili Ortiz
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Jan 20, 2024 -

Volkswagen of Ocala responded

She is awesome and we are very lucky to have her. Congratulations on the new vehicle and we appreciate you leaving us a 5-star review!

January 15, 2024

Great customer service friendly all around made my buying experience the absolute best I would highly recommend all my friends to come see him and buy from him I was super satisfied with my service More

by Waynebess
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Peralta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Volkswagen of Ocala responded

Congratulations on your new car, we are so glad you enjoyed working with our team. Thank you so much for the 5 star review!

January 14, 2024

Great dealer with great sales ! Awesome experience. Recommend to all who are looking for a new car. More

by dennismoesche
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Worthy
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Jan 15, 2024 -

Volkswagen of Ocala responded

Congratulations on your new car! We are so glad you enjoyed working with our team, thank you so much for the 5 star review!

January 14, 2024

Carlos was extremely helpful with helping me and my daughter find the perfect car for her to commute to UF every day! Thanks Carlos! More

by JCATSMITH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Worthy
Report | Print
Jan 15, 2024 -

Volkswagen of Ocala responded

Congratulations on your new car! We are so glad you enjoyed working with Carlos and that he was able to help you find the perfect car. Thank you so much for the 5 star review.

January 14, 2024

Way too slow changing oil Two hours is ridiculous. Why have an appointment. It happens that way every time More

by johnsbarb
Recommend Dealer
No
Employees Worked With
Caleb Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Garcia
Report | Print
Jan 15, 2024 -

Volkswagen of Ocala responded

Thank you so much for your response, your impression of our business is extremely important to our team. We greatly apologize for any inconvenience this may have caused you and your family as time is very valuable. We completely understand and are putting immediate attention towards shorting the wait time and setting a better expected time of completion for your service experience with all our guest.

January 13, 2024

Great reply from mechanic. Long wait time w an appt. Not much was done to vehicle that required the wait time. More

by lizbass1274
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Garcia
Report | Print
Jan 15, 2024 -

Volkswagen of Ocala responded

Thank you so much for your response, your impression of our business is extremely important to our team. We greatly apologize for any inconvenience this may have caused you and your family as time is very valuable. We completely understand and are putting immediate attention towards shorting the wait time and setting a better expected time of completion for your service experience with all our guest.

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