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Volkswagen of Ocala
Ocala, FL
1,571 Reviews
Welcome to Volkswagen of Ocala. We’ve been in the automotive business for more than a decade, and since our start back in 2010, we’ve learned that we love putting our customers first. Our commitment to providing the best customer service possible stems from our many sister stores in the Gettel Automotive Group that are spread across Florida. We carry the Gettel family name with pride because our roots have allowed us the resources of a big company and yet the freedom to create our own unique personality right here in Ocala, FL. You can be sure that no matter who walks through our doors, they’ll be treated with respect and care. We can’t wait to show off our dealership!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,571 reviews
April 21, 2024
I scheduled my ‘24 Golf R for an unscheduled oil change {per my request}, and scheduling on line was quick and without issues. Upon arrival I was met by very friendly staff who directed me to the service d {per my request}, and scheduling on line was quick and without issues. Upon arrival I was met by very friendly staff who directed me to the service desk. Fez was my service writer and even though they were extremely busy, he handled the paperwork quickly and efficiently. The work was done by Steve {technician}, and all requested services were provided. The car was detailed when I picked it up. Top notch service from start to finish. More
by midasman1
Verified Customer
April 21, 2024
Shawn was amazing, went above and beyond to make this a seamless experience. No pressure jut good salesman manners. Thank you for the best car buying experience ever. seamless experience. No pressure jut good salesman manners. Thank you for the best car buying experience ever. More
by altavdb
Employees Worked With
April 20, 2024
I had a great experience with this dealership. All the staff are courteous and professional. The sales manager, Eric, promptly found the car we were looking for and negotiated our trade-in. Dave a All the staff are courteous and professional. The sales manager, Eric, promptly found the car we were looking for and negotiated our trade-in. Dave and Joe were great with the paperwork and Chris went the extra mile to get us another set of keys. I was very satisfied. More
by klibsgalvao
April 20, 2024
Great experience and super easy! I found the vehicle I wanted online, went in to test drive it and everything else was super smooth! I was in and out in just a few hours— no waiting I found the vehicle I wanted online, went in to test drive it and everything else was super smooth! I was in and out in just a few hours— no waiting around all day or several days or having to negotiate pricing and interest rates. They made sure they knew my non-negotiables and made it happen. More
by Rachelle Maggard
Employees Worked With
Other Employees :
Dominick Ferrara
April 19, 2024
Only issues We had with them taking to much time processing there for 4 hours processing there for 4 hours More
by Topdog4009
Employees Worked With
April 19, 2024
I appreciate Carlos Hernandez in helping me get a car so I can be able to go to work I can be able to go to work More
by reyreyes777
Employees Worked With
April 19, 2024
Always get great service with attention to detail. Service advisors are always knowledgeable and friendly Service advisors are always knowledgeable and friendly More
by colcon1
April 18, 2024
Carlos was exceptional. Very nice, very helpful very patient very understanding. I highly recommend him Very nice, very helpful very patient very understanding. I highly recommend him More
by tewksbury68
April 17, 2024
Everything was super seamless and was worked through quickly, Shawn was very attentive and a pleasure to work with- will definitely come back in the future. quickly, Shawn was very attentive and a pleasure to work with- will definitely come back in the future. More
by Erica
April 17, 2024
Eric Henderson and David Peralto were outstanding. Eric was able to handle my problems. Wekk Eric was able to handle my problems. Wekk More
by Phill
