Volkswagen of North Tampa

The car was great. They made it happen but I wouldn't go back because I had to follow up too much to receive accurate paperwork. The Finance Manager is hard to reach. They made it happen but I wouldn't go back because I had to follow up too much to receive accurate paperwork. The Finance Manager is hard to reach. More

Said all the right things to get me there. Drive 2 1/2 hours on that pretense. Had to get a little angry to get what they promised. After that all went smooth until I had an issue with the car Drive 2 1/2 hours on that pretense. Had to get a little angry to get what they promised. After that all went smooth until I had an issue with the car and took it to another dealership with 1100 miles on it, they worked on it and charged me 156$. I called north Tampa and told them about it and they would not pay the bill and that the issue wasn’t warranted!! 1 week old car with 1100 miles on it??? They did not offer to reimburse me and to bring it to them to look at? Why would it be different to bring it back to them. What would be the difference. When I told the manager that called me, I feel they should reimburse me the $156 he said he feels it’s not their problem. So I told him I have to figure it out and he said yes and hung up. More

Mandi is amazing. She is communicative, helpful and an advocate for her customers. I will request her next time I need services. I was displeased with the tech as they She is communicative, helpful and an advocate for her customers. I will request her next time I need services. I was displeased with the tech as they provided inconsistent videos of my car, did not understand what needed to be done and seemed overall confused by the issues my car had. Mandi has been there every step of the way to rectify these issues and I am very grateful. More

The service personnel is always courteous (Jakub Sztor) was very helpful at my last visit as I had made my appointment from the VW app and for the 3rd time the app shows the appointment, but it doesn’t ref was very helpful at my last visit as I had made my appointment from the VW app and for the 3rd time the app shows the appointment, but it doesn’t reflect at the dealership. More

Great service. I had a lot of questions and they were answered quickly and efficiently! I had a lot of questions and they were answered quickly and efficiently! More

Anita Kennedy and service quickly checked me in, and started the service of my car. started the service of my car. More

He was very quick and thorough in finding a car that covered all me needs covered all me needs More

My car was complete with great timing. My wheel looks great. I’m happy with VW dealership and their employees My wheel looks great. I’m happy with VW dealership and their employees More

This dealership takes the cake at being one of the worst dealerships I have ever dealt with. From day one this entire process was a total NIGHTMARE. From dealing with a dishonest salesman who told me things dealerships I have ever dealt with. From day one this entire process was a total NIGHTMARE. From dealing with a dishonest salesman who told me things as simple as the car had an oil change (never happened) to not following through with their commitments. The store GM named Hadi was very rude with handling my concerns and clearly didn’t care very much about my situation. Here’s the list of things promised that were never properly handled. 1. Was told an oil change was completed when the car went through the shop. The salesman even insisted that it was done. It clearly was not. 2. The hood of the car had several paint chips with rust underneath bubbling up. Hood was not properly repainted as promised. 3. There were several paint chips from rocks hitting the car previously that I was promised would be fixed upon delivery of the vehicle. None of which were done. Side note that when I brought the concern up with the salesman and manager they ARGUED with me telling me that was never said in the show room. All of this was a yelling at me situation. 3.The car had an issue a few days after the car was purchased. I brought up my concerns with the dealership and couldn’t get a clear answer if they would be fixed or not. 4. My temp tag expires today, the sales manager offered to overnight it which I replied “yes,thank you” to. Apparently that wasn’t a direct response to his question so he never overnighted it to me when he was supposed to. 4. When I called the GM with my concerns he didn’t really seem to care what I had to say other than to say sorry what’s done is done we can’t change that now. And that I can bring the car back for a refund if I want. I would not send my worst enemy to this dealership. More

My 22 Arteon had several revisits for service. Decided to bring it to VW in Port Richey. Technician determined the cause promptly and placed parts on order. One visit, the roof was damaged b Decided to bring it to VW in Port Richey. Technician determined the cause promptly and placed parts on order. One visit, the roof was damaged by service and had to take it to the soft shop for repairs and paint. More