Volkswagen of North Tampa

Poor customer service skills. Once again my service request was not properly handle it I was told that my starter with bad when it all actuality it had nothing to do with the star Once again my service request was not properly handle it I was told that my starter with bad when it all actuality it had nothing to do with the starter. More

I would not recommend getting your car fixed here as it will take a long time and the pricing will continue to be jacked up. They will ensure they can do/fix something by a specific time range, then charge will take a long time and the pricing will continue to be jacked up. They will ensure they can do/fix something by a specific time range, then charge you more while they are fixing it they have noticed another issue. More

Everything was smooth and the service was done in a timely manner. The videos were very informative from the mechanic as well. timely manner. The videos were very informative from the mechanic as well. More

Great service ! Very polite, professional, on time. All the staff at the dealership were really good. Very polite, professional, on time. All the staff at the dealership were really good. More

Lizbeth Loyola was very helpful, made sure all of our questions were answered and walked us through the process. She has followed-up to make sure there were no issues and delivered the car to the house. questions were answered and walked us through the process. She has followed-up to make sure there were no issues and delivered the car to the house. I was very happy with the financing, it was quick and easy. I felt like we got a very fair price on the vehicle. I will be a repete customer. More

I've been waiting three weeks to get navigation hooked to my new Jetta....each time I call I seem to be out off or told I will be called back but that doesn't to happen...I be trusted this dealership with my my new Jetta....each time I call I seem to be out off or told I will be called back but that doesn't to happen...I be trusted this dealership with my purchase of five cars when it was Reeves...I feel like I'm not very important. More

Super fast and friendly and always willing to go the extra mile every-time. great extra mile every-time. great More

I was very pleased with the service I received recently. ..from the initial greeting in the service lane, to the time it would take to complete the work and cost of said work. All went smoothly and everyone ..from the initial greeting in the service lane, to the time it would take to complete the work and cost of said work. All went smoothly and everyone was very friendly and professional. Dustin was a pleasure to deal with. I will be back next year when the car is due for its routine maintenance. More

The staff were very good listeners and certainly curious to me throughout the whole interview process. They seemed to enjoy providing an excellent service. to me throughout the whole interview process. They seemed to enjoy providing an excellent service. More

I am always happy after leaving this shop for maintenance or service. Mandy, my service advisor at Volkswagen of North Tampa recommended a fuel induction service my last visit. I agreed, let me tell you; the or service. Mandy, my service advisor at Volkswagen of North Tampa recommended a fuel induction service my last visit. I agreed, let me tell you; the engine runs a lot better. Smooth operation and quicker acceleration/response time after this was done. I was hesitant at first to get this done but honestly my 2023 VW Taos is more of a pleasure to drive after. She explained to me the benefits and how helpful it would be. Also, I’d like to note the service manager Kevin at this shop always shakes my hand and greets me by my last name sometime during my visit. It’s a small touch but I appreciate the hospitality. Everyone seems to work well together, front and back of the house. I’ve had a couple of things fixed or replaced under warranty. This is my first VW experience after switching from Ford. The service shop of North Tampa has made me a fan. I already like the styling of the Taos and its fuel efficiency. Hands down best experience at this Volkswagen shop, the lounge, the set up overall how it’s laid out. Coffee and water provided while waiting. Vending machines available if you want something extra like a soda or snack. The bathrooms are clean and well maintained. The back garage is well maintained and clean where the vehicles are worked on. I had something explained to me on my rear brakes by the Tech and service advisor so I’d feel confident on the work to be done. It was appreciated and felt they went above and beyond to help me. Also helped me get a Morgan Auto group credit card to help if I had an emergency repair. Mandy set it all up in the computer. So yes, 5 stars! They are doing something right at this shop. Thanks again! More