Volkswagen of Nanuet - Service Center

Very bad experiences disappointed at your dealership never going again a 0 😡 no good Volkswagen never going again a 0 😡 no good Volkswagen More

Clean,friendly, and efficient. I waited for my vehicle and there was a short turnaround . I waited for my vehicle and there was a short turnaround . More

Horrendous experience, they lemoned my car during a generic service, gave me the run around all morning as I tried to get my car to them, mind you this service was already supposed to have happened two generic service, gave me the run around all morning as I tried to get my car to them, mind you this service was already supposed to have happened two weeks ago but the initial part they ordered for it didn't work in the vehicle nor were they able to tell me that until 3:30 after I had been waiting all morning, which was a huge waste of time. At the moment I'm trying to find a solution with this dealership but they've been quite difficult about it. Would highly recommend avoiding this dealership at all costs. More

Changes in del I very of my parts took much longer than should of been. Asked for a call from manager. I want to get my new car from you but not sure based on my service experience should of been. Asked for a call from manager. I want to get my new car from you but not sure based on my service experience More

My Passat needed a recall repair for the airbag. VW of Nanuet was easy to schedule with, replaced the airbag/housing and even washed my vehicle. Process was easy and they are reliable. VW of Nanuet was easy to schedule with, replaced the airbag/housing and even washed my vehicle. Process was easy and they are reliable. More

I recently had a very disappointing experience at the Volkswagen dealership in Nanuet due to my interaction with the service advisor, Flo. From the beginning, I felt a lack of communication and professio Volkswagen dealership in Nanuet due to my interaction with the service advisor, Flo. From the beginning, I felt a lack of communication and professionalism on her part. She seemed disengaged and, frankly, her attitude was unhelpful, which made the entire process unnecessarily frustrating. I couldn’t shake the feeling that her attitude was less than welcoming, and it felt as though her behavior may have been influenced by some form of bias. Because of the issues I faced, I ended up working directly with the Service Manager, Frank, who graciously stepped in to take over my case. Frank went *above and beyond*, providing the excellent service and clear communication that I expected all along. His professionalism and dedication turned my experience around completely, and I will absolutely return to this dealership for him and him alone. In fact, I even made sure to pick up my car on a day when Flo wasn’t working, as I simply didn’t want to deal with her again. I am grateful for Frank's exceptional service and hope that the dealership takes this feedback into account regarding Flo’s customer interactions. Frank’s handling of the situation showed me what true customer service looks like, and because of him, I will remain a loyal customer to this location. However, my experience with Flo has left much to be desired.. More

Great service quick efficient everything explained. Courteous helpful staff. Service unlike any other dealer I have been to. Courteous helpful staff. Service unlike any other dealer I have been to. More

Great service, fast process for NYS inspection and honored current promotion without issue. Would highly recommend for service. honored current promotion without issue. Would highly recommend for service. More

My first time at this dealership and I had a great experience. Chris was very helpful. experience. Chris was very helpful. More

Overall excellent experience! My service advisor Chris, was so pleasant and accommodating! They certainly understand good customer service! My service advisor Chris, was so pleasant and accommodating! They certainly understand good customer service! More