Volkswagen of Nanuet - Service Center

I recently had a very disappointing experience at the Volkswagen dealership in Nanuet due to my interaction with the service advisor, Flo. From the beginning, I felt a lack of communication and professio Volkswagen dealership in Nanuet due to my interaction with the service advisor, Flo. From the beginning, I felt a lack of communication and professionalism on her part. She seemed disengaged and, frankly, her attitude was unhelpful, which made the entire process unnecessarily frustrating. I couldn’t shake the feeling that her attitude was less than welcoming, and it felt as though her behavior may have been influenced by some form of bias. Because of the issues I faced, I ended up working directly with the Service Manager, Frank, who graciously stepped in to take over my case. Frank went *above and beyond*, providing the excellent service and clear communication that I expected all along. His professionalism and dedication turned my experience around completely, and I will absolutely return to this dealership for him and him alone. In fact, I even made sure to pick up my car on a day when Flo wasn’t working, as I simply didn’t want to deal with her again. I am grateful for Frank's exceptional service and hope that the dealership takes this feedback into account regarding Flo’s customer interactions. Frank’s handling of the situation showed me what true customer service looks like, and because of him, I will remain a loyal customer to this location. However, my experience with Flo has left much to be desired.. More

Great service quick efficient everything explained. Courteous helpful staff. Service unlike any other dealer I have been to. Courteous helpful staff. Service unlike any other dealer I have been to. More

Great service, fast process for NYS inspection and honored current promotion without issue. Would highly recommend for service. honored current promotion without issue. Would highly recommend for service. More

My first time at this dealership and I had a great experience. Chris was very helpful. experience. Chris was very helpful. More

Overall excellent experience! My service advisor Chris, was so pleasant and accommodating! They certainly understand good customer service! My service advisor Chris, was so pleasant and accommodating! They certainly understand good customer service! More

Been going there for quiet sometime, their service Rep are helpful and. Willing to accommodate. This time car had some coolant level issue which Christopher’s team had handle the repair. They could have are helpful and. Willing to accommodate. This time car had some coolant level issue which Christopher’s team had handle the repair. They could have just top off the coolant instead they have check all the coolant pressure pump and gasket to ensure everything is ok. Happy with my visit. More

Fantastic service. Crew is attentive, waiting area very nice. I feel very confident having my vehicle service here Crew is attentive, waiting area very nice. I feel very confident having my vehicle service here More

Excellent costumer service from woman at dealership! Best I’ve had. It’s hard to find that these days Best I’ve had. It’s hard to find that these days More

Good service , very clean dealership, ver easy to make an appointment , only negative I think they should clean cars like other dealerships do appointment , only negative I think they should clean cars like other dealerships do More

The service was professional, courteous and detailed. As a first time customer, my experience was pleasant from beginning to end. My only issue was it took longer than I thought. However, what I didn’ As a first time customer, my experience was pleasant from beginning to end. My only issue was it took longer than I thought. However, what I didn’t realize when I made my appointment was it was in the middle of lunch hour. Other than my own mistake, I was satisfied with my rep Chris and the dealership. More