Volkswagen of Moon Township

DO NOT GO HERE. I bought my car off them and went back to get service. I had the appointment for 3 weeks. Dropped my car off at 9 am, the service advisor James offered me extra maintenance at the price of get service. I had the appointment for 3 weeks. Dropped my car off at 9 am, the service advisor James offered me extra maintenance at the price of $321. I declined. Never heard back from him. I call back around 2 pm to check on my car and they tell me it hasn’t been seen yet. At 4 pm, I am called and informed they never got to my car. WHY? I have now tried to contact the manager and my sales consultant and can’t get anyone to call me back. Be ware!! It this how you treat people who buy off of you? More

Sebastian Wolstencroft did an excellent job. He was knowledgeable and easy going. Would recommend to future buyers knowledgeable and easy going. Would recommend to future buyers More

I had a pretty good experience with this dealership overall. After test driving a lot of the 5 and 8 passenger SUV's and watching @the_car_mom reviews on YouTube, I decided to go with the VW Atlas. The overall. After test driving a lot of the 5 and 8 passenger SUV's and watching @the_car_mom reviews on YouTube, I decided to go with the VW Atlas. The inventory at each VW dealership around Pittsburgh was fairly low, but the Moon dealership had the one that I wanted and I chose to work with Sebastian after reading several positive reviews online. Sebastian Wolstencroft was very thorough and patient with me as he answered all of my questions about the car, the buying process, and pricing. When it came to working with the finance department, I worked with Misty York. I was underwhelmed and a bit frustrated with my experience with her, to say the least. She sent me a flyer for the extended warranty, which had very little information on it, her email communication was in the format of run-on sentences and she frequently skipped over questions that I had, and I had to ask the GM for clarity on the extended warranty product that they were selling. The General Sales Manager, Neil Schuetz, helped me to answer the questions regarding the extended warranty and said hello to me after I purchased my car. Overall, my experience was good, but it could have been better if the finance department was clearer with me on the details and pricing of the extended warranty product that they were selling. More

Website not totally accurate. It says they will bring a car to you to test drive. Upon calling regarding a test drive, they will bring it to you if you only live a mile or two from their location, which is car to you to test drive. Upon calling regarding a test drive, they will bring it to you if you only live a mile or two from their location, which is not stated on their website. I did purchase a used vehicle from them. Before leaving I notice a chip in the windshield. They told me it was repaired and passes inspection. What I did not notice is the multitude of tiny chips all over the windshield. I stopped by with the vehicle 9 days later to point these out and the sales manager (I did not ask his name). He as much accused me that this damaged happened since I had the vehicle since I did not call within a day or 2. The vehicle also had these small chips on the hood and grill which I had noticed upon purchase and agreed to the condition. The windshield however was only noticeable when driving in direct sunrise or sunset. The 5 or six days after purchase were normal Pittsburgh days, cloudy and rainy and the chips were not as noticeable. The second issue was there was dog hair throughout the vehicle which I pointed out. The service department did vacuum it before I left, however it me 2 days of detailing the interior to remove it all. I find this sad because the CARFAX report states they detailed the vehicle twice before I purchased it. Third issue was there were Day Apollo Certified Pre-Owned and Buyers Guide window stickers affixed to the vehicle. When I mentioned this to the Sales manager he stated we only Certify Pre-Owned Volkswagens, then why are they selling non Volkswagens with Certified Pre-Owned stickers attached. Bottom line, After the Sales Manager, insinuated, the windshield chips happened after I purchased the vehicle, the Certified Pre-Owned stickers were not valid, and stating in the Carfax report the vehicle was DETAILED twice before the sales and there was still very noticeable dog hair throughout the vehicle, I could not recommend this dealer. More

Worked with Kyle Hedrick and was the most positive car purchasing experience Ive ever had; very easy and polite, yet professional and courteous. Highly recommend purchasing experience Ive ever had; very easy and polite, yet professional and courteous. Highly recommend More

Had a great experience with Sébastian W. Had an in and out experience when buying my Golf r. All purchases should be this simple. out experience when buying my Golf r. All purchases should be this simple. More

Just had a very good experience with VW of Moon Township and our salesperson, Joe Kazouh. I was purchasing from out of state so asked a lot of questions and wanted more photos than were on the web site, and and our salesperson, Joe Kazouh. I was purchasing from out of state so asked a lot of questions and wanted more photos than were on the web site, and Joe was very responsive and accommodating. The price on the car was very good, so I decided to move forward. We were in a hurry to get the car so thought the dealership as a whole could have been more responsive to that dynamic in terms of moving paperwork more quickly (and boy, do they need to get on board the DocuSign train to avoid shipping papers via UPS!), but in the end they came through in spades. The company who was supposed to transport the car from Pennsylvania to North Carolina ended up flaking, and Joe drove the car eight hours himself to make sure we had it when we needed it. He even took it to the car wash and filled up the tank when he got here before delivering it to our house. Plus, the car was in absolutely beautiful condition and exactly as described. Overall, a very pleasant car buying experience. More

This is the place to go to for any vehicle they are terrific and really help get you into what you want.ask for Tyler terrific and really help get you into what you want.ask for Tyler More

Worked with Chad on a new Tiguan. He was very knowledgeable, friendly, and got back to me very quickly on the technical questions that he wasn't able to answer off the top of his head. I'd recomm knowledgeable, friendly, and got back to me very quickly on the technical questions that he wasn't able to answer off the top of his head. I'd recommend him to anyone looking for a new VW. More

This was a great buying experience the staff was very helpful I would highly recommend them when looking to purchase a new or used vehicle helpful I would highly recommend them when looking to purchase a new or used vehicle More