Volkswagen of Moon Township

Over the top, exceptional service from start to finish. I had some pretty alarming issues with my car, and needed to get it to the dealer as soon as possible, after Firestone was unable to diagnose. Within I had some pretty alarming issues with my car, and needed to get it to the dealer as soon as possible, after Firestone was unable to diagnose. Within an hour of calling, I was able to get my car to Day Apollo Moon, where I met Joe Mazzocchetti. Not only was Joe extremely accommodating with the timing of getting my car in despite being very busy on a Saturday afternoon, but he was very personable and extremely kind! In my time of panic with my car, Joe assured me that they would take care of my car and get me into a loaner vehicle so that I was not inconvenienced. In a time when so many things happening in the world that are just overall bad and stressful, sometimes its just really touching to encounter someone who genuinely wants to help, and is just nice in general. More

Recall day Took the car up for two recalls and had them done expeditiosly. No fuss no muss. Glad to find a capable service dept after the many mess ups in Steu Took the car up for two recalls and had them done expeditiosly. No fuss no muss. Glad to find a capable service dept after the many mess ups in Steubenville. More

Made Me Feel Like Family! Friendly, knowledgeable, professional, helpful, respectful, competitive pricing, teamwork, peace of mind and no pressure. These are some of the terms Friendly, knowledgeable, professional, helpful, respectful, competitive pricing, teamwork, peace of mind and no pressure. These are some of the terms that I would use to describe my recent new car buying experience at Day Apollo Volkswagen. From the Sales Manager to the Sales Consultant to the Finance person to the mechanics and receptionist - EVERYBODY was extremely interested in making sure my experience was outstanding, and they succeeded! In short - the Day Apollo VW Team made me feel like family. They are a "well-oiled machine", and I HIGHLY recommend this dealership! More

Timely excellent service. Francis took us immediately. Our car was serviced in a timely fashion. Excellent experience. The car was serviced for its 20,000 mile oil service and Francis took us immediately. Our car was serviced in a timely fashion. Excellent experience. The car was serviced for its 20,000 mile oil service and returned to us freshly washed. More

Very unorganized, and caused me many headaches First, the dealership used my old address even though they were provided my state issued update card. This caused delays in the processing of my loan First, the dealership used my old address even though they were provided my state issued update card. This caused delays in the processing of my loan and required the loan company to further investigate my application. Then I had to take a few hours out of my already busy Saturday to come back to Day Apollo Volkswagen and re- sign the loan paperwork. This delay also almost caused me to be late on my first payment. Second, As I write this e- mail the dealership has not yet payed the loan off on my previous car, they will not return our phone calls and the title has not been transferred delaying the registration with the state on my new car. Third, My new car has many options and no one in the dealership offered to help me particularity with the rear view camera system, even though I was told an sales rep is familiar with Audi's. I do not expect them to be experts in all marques, but when I am told an employee used to sell Audi's and owned them refuses to help, that's aggravating. Tom Failor our salesman was fantastic, I hope that working for such a terrible dealership does not affect his future in sales. I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE!! More

Inspection Had a great experience - received thorough information about the repairs needed and the repairs were made and the car was ready on time. The staff was Had a great experience - received thorough information about the repairs needed and the repairs were made and the car was ready on time. The staff was very helpful throughout the process! More

Follow Up Previously I reported that: April 11th - told by Day Apollo VW that my 2013 VW Jetta Hybrid needed a new transmission and e-box (brains of the hybr Previously I reported that: April 11th - told by Day Apollo VW that my 2013 VW Jetta Hybrid needed a new transmission and e-box (brains of the hybrid system), estimated cost $16,157. April 17th - the Service Manager (Rick Maddock) called me and suggested I call WV Customer Care (national number). April 18th - it was determined that the 6 years or 85K mile Platinum Warranty I purchased for $2,100 when I bought the used 2013 Jetta hybrid in May 2015 at Day Apollo would cover the repairs, spoke with Joe Mazzocchetti (Service Advisor). NOTE: All service and regular maintenance since I have owned the vehicle, has been performed by Day Apollo VW, Moon Township, PA. Pending: April 26th - Day Apollo to replace Transmission and e-box. Refund me ~ $300 I paid for left front sway bay on April 20th, now determined that extended warranty did cover this. More

Warrantied defect Failed inline coolant regulator. Car not producing heat for approximately 20 minutes after starting the engine. Service and staff at this dealership w Failed inline coolant regulator. Car not producing heat for approximately 20 minutes after starting the engine. Service and staff at this dealership were outstanding, friendly, efficient, and stuck with the problem until it was resolved to my satisfaction. More

Inspection and replacement of TCM PART Vw is the best car i have ever owned. From sales (Karl) to service (Francis) people are great. I think the building could use some renovation. I didn' Vw is the best car i have ever owned. From sales (Karl) to service (Francis) people are great. I think the building could use some renovation. I didn't quite understand why it took so long to get needed part. (23 days) However I am very satisfied with everything. More

OUTSTANDING The service department is the best we have ever dealt with. The mechanics are always accessible to answer questions or explain what is happening. W The service department is the best we have ever dealt with. The mechanics are always accessible to answer questions or explain what is happening. We were just there last week for a big job to be done, they gave us a nice loaner car because they had to order parts for our car, and keep it for a few days to get the work done. It turned out the mechanic worked over to get it done for us, and we had it back in 2 days! They even washed it and vacuumed the inside!! I should tell you that there is a VW dealer about 7 miles from where we live, and yet we choose to drive 45 minutes to Day Apollo because of the great service department and wonderful treatment we get. I would recommend Day Apollo to anyone buying a VW. More