Back

Volkswagen of Kirkland

Kirkland, WA

3.6
69 Reviews

12612 NE 124th St

Kirkland, WA

98034

Directions

By Type

69 Reviews of Volkswagen of Kirkland

July 18, 2024

Travis was the best sales person I've ever worked with. Very Knowledgeable and professional. I love my new Jetta and have been happy with my lease structure! More

by BIGBONES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis Spaeth, Michael Lawrence
July 12, 2024

Avoid this dealership Their service department has the worst customer experience I've ever seen. The wait time here to diagnose a simple issue is 3-4 days, during which you won't have a car or courtesy sh More

by tim.b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maribel Martinez
February 24, 2024

Hi, giving one star for poor customer dealing. Before adding more details would like to thank Cynthia and Mike for good deal. We were about to sign the papers and buy the car but Mike refused to g More

by Meet.grewal.7793
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cinthya Araiza, Michael Lawrence
August 30, 2023

The dealer somehow expect us to purchase the car on the spot, while knowing the car we are after was sold. All we committed that day was test drive the alternatives the dealer was recommending. When we sai More

by lindsay.lyd
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
O'Brien Auto Group
July 07, 2023

Terrible service. Extremely opaque, shady pricing, always "involuntary mistakes" in their bills, and surprise charges. Classical approach to squeeze customers rather t More

by JTC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
O'Brien Auto Group
July 06, 2023

Unprofessional sales team. The sales rep Travis told me “What can you afford a hyundai” after I told him I wasn’t paying 600 a month for a Tiguan SE 4 motion. More

by SEAkraken!
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Travis, O'Brien Auto Group
July 04, 2023

I have bought many cars and this dealership was one of the easiest buying process I’ve had, especially with challenged credit. This is one of the few purchases that I know they did not make any money on m More

by Roadking17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cinthya, Ian, sales managers, O'Brien Auto Group
October 19, 2022

DO NOT TAKE YOUR VEHICLE HERE. I get it might be convenient for some people location wise but I promise you, drive a little further. It will be worth it just to avoid this place. T More

by taylorjbaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Pho, , O'Brien Auto Group
October 15, 2022

My ID. 4 has been in the shop for 4 months and counting. This dealer is not capable of securing parts from their own network. Pathetic. Stay away, far awa More

by id4owner
Recommend Dealer
No
Employees Worked With
O'Brien Auto Group
June 29, 2022

We opted to do an early lease return on our Atlas Cross-Sport. We live 2 hours away from the dealership and up until that point I had spoken with Bob H. via email and phone only. We have had negative More

by draagynflydesign
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Hansen
2
...