Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of Fallston
Fallston, MD
259 Reviews
About Volkswagen of Fallston
Serving Harford County for over 50 years!!
Volkswagen of Fallston, formerly Cook Volkswagen, has been serving Harford County and the Baltimore, Maryland area for over 50 years. Introducing the new VW of Fallston – where we're combining clear, upfront Sonic Automotive Pricing with nationwide inventory and exceptional customer care. It’s the same amazing staff and location, now powered by Sonic Automotive.
We put more Volkswagens on the streets of Harford County than anyone else. Our friendly team is here to assist, not dictate the sale. Visit our store to have all your questions answered, or shop thousands of new and pre-owned vehicles online. In all ways, you drive the sale.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 AM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 259 reviews
December 14, 2024
this was my first time using service department. I had a very bad experience, especially with the service agent with communication And inconsistent pricing. I called earlier in the week and was so p I had a very bad experience, especially with the service agent with communication And inconsistent pricing. I called earlier in the week and was so pricey to make a repair was $900 I was quoted $2000 after having conversations with the pricing I was told my car was going to be $1400. Car was dropped off on Monday the December 9 I was told to repair was going to be completed on Wednesday the 11th. Did not receive any communication until I called on Thursday was told the car was gonna be finished that night by 5 o’clock did not get fixed until Friday the 13th with no communication again until Friday at 12:30 AM. This is my first and last time. More
by Randy Barnes
Employees Worked With
Grado was the service agent who was terrible
December 09, 2024
Car was supposed to be ready Monday. Spoke to the technician who promised it would be ready at 9:30. Arrived at 11 car wasn’t ready. Toke 15 minutes to spray fluid on brakes to stop sque Spoke to the technician who promised it would be ready at 9:30. Arrived at 11 car wasn’t ready. Toke 15 minutes to spray fluid on brakes to stop squeaking $200 labor? How do I know? I walked across the street to get a cup of coffee and waited another 5 minutes when I got back. Seriously? Recall repair and !42 for parts? My son leaves his phone # but dealer insists either contacting by email or calling father. Communication is horrible. Not taking car back to Fallston again. Requested quote to sell car. Didn’t happen. More
by Eglee57
Employees Worked With
Last name Lee
December 06, 2024
Went to get my 2022 Taos looked at because of a check engine light. They were very quick to help me and quick to find out the problem with my car. They took it back within a reasonable amount of time and engine light. They were very quick to help me and quick to find out the problem with my car. They took it back within a reasonable amount of time and were able to fix it then and there. Was there for maybe max 2 hours. More
by Alexisraemariano7
Employees Worked With
Gerardo Mendoza
December 05, 2024
I called Michael Morrison yesterday, (12/2),to schedule my annual service. He accommodated me with an appointment the next day. Joe Lee, my Service Writer, took care of my VW check in and details. When the my annual service. He accommodated me with an appointment the next day. Joe Lee, my Service Writer, took care of my VW check in and details. When the work was complete in the shop, Joe Lee put my invoice together, I paid my bill and I was out the door. This Service Department continues to be exceptional, and I highly recommend them. I would like to give 5 Stars to Volkswagen of Fallston and Michael Morrison (service mgr.) for a fantastic maintenance service experience today. More
by Coach Bill
Employees Worked With
Michael Morrison, Joe Lee
December 01, 2024
Everyone from Sales Consultant, Sales Manager and Finance Consultant was helpful, courteous and straight forward with no hidden agenda. It was a refreshing car-buying experience. Consultant was helpful, courteous and straight forward with no hidden agenda. It was a refreshing car-buying experience. More
by bbfoose
Employees Worked With
Jonathan Schultz, Matthew Pollock
