Volkswagen of Fallston

This should have been an easy, positive car‑buying experience. Marvin, the sales manager, was excellent—professional, honest, and great to work with. Jazmin was friendly (though very sales‑forward), a experience. Marvin, the sales manager, was excellent—professional, honest, and great to work with. Jazmin was friendly (though very sales‑forward), and Matthew in finance was efficient and professional. Unfortunately, the experience was soured by an interaction with the general manager. I brought a valid bank‑issued blank check loan, which they refused to accept, insisting on running financing through the dealership instead, even though it was still through my bank. The explanation was unclear, and when I mentioned it would have saved me about $300 due to GAP pricing, the response felt dismissive and unprofessional. It’s disappointing that this interaction overshadowed an otherwise solid team. Respectful communication and clear explanations matter in a major financial decision. More

Efficient and thorough equals time. Shuttle is the best. Car was washed.Thank you!thaks Shuttle is the best. Car was washed.Thank you!thaks More

I had a great experience at Volkswagen of Fallston. My transaction was quick and easy. William was amazing!! My transaction was quick and easy. William was amazing!! More

Very laid back and friendly . The sales staff was easy to work with and the service staff were friendly. The sales staff was easy to work with and the service staff were friendly. More

In for service, very kind , helpful , and quick to start service on my vehicle as well as quickly completed and on my way… Thank you service department. service on my vehicle as well as quickly completed and on my way… Thank you service department. More

Fallston Volkswagen and its service department have consistently provided top-shelf service whenever I bring my car. Earlier this week, and with no scheduled appointment, I stopped in to inquire if the consistently provided top-shelf service whenever I bring my car. Earlier this week, and with no scheduled appointment, I stopped in to inquire if they could check my battery as the vehicle was becoming slow to start. Service Mgr Mike Miller immediately drafted a service ticket/order and had it examimed by a technician. It was learned a new battery was needed and installed. Quick, professional and extremely accomodating. I couldn't ask for more. Thanks to Mike and the entire service team at VW of Fallston. More

I had my annual service on my 2022 Tiguan. Appointment went well. Very timely. In and out. Appointment went well. Very timely. In and out. More

I am a mechanic but my vehicle is under warranty so I took it to Volkswagen of Fallston. The service advisor Liam and Service manager Mike were exceptional! I closely looked over the work performed on my took it to Volkswagen of Fallston. The service advisor Liam and Service manager Mike were exceptional! I closely looked over the work performed on my vehicle and couldn’t not have done a better job myself! More

I purchased a brand new VW GTI for myself and a 2017 Jeep Wrangler for my son. Everyone was pleasant to deal with and worked out a pretty good package deal for the two vehicles Wrangler for my son. Everyone was pleasant to deal with and worked out a pretty good package deal for the two vehicles More

I thoroughly enjoyed working with Charles Jenkins at Fallston VW. From start to finish Charles was friendly, knowledgeable and accommodating. My expectations were exceeded in every aspect of the car buy Fallston VW. From start to finish Charles was friendly, knowledgeable and accommodating. My expectations were exceeded in every aspect of the car buying process. Bravo to exceptional sales and service. Not only was Charles top notch, every employee that i observed displayed the same high level of customer care. Thank you Charles not only for a great car but also a great experience! 5 Time VW owner, Pat Raab More