Volkswagen of Fallston

The place was clean and welcoming. Joe Porter was courteous and very informative. He walked me through all the functions of the car. I will definitely refer to this dealer and to Joe. Joe Porter was courteous and very informative. He walked me through all the functions of the car. I will definitely refer to this dealer and to Joe. More

Your customer service people were there on time and pleasant and showing good customer service skills. pleasant and showing good customer service skills. More

Had a great experience at Fallston VW! My service advisor was professional, helpful, and kept me informed throughout the visit. The service was efficient, and everything was handled smooth My service advisor was professional, helpful, and kept me informed throughout the visit. The service was efficient, and everything was handled smoothly. Highly recommend More

From my first visit, to my final, every representative from the Fallston VW Dealership treated myself & my wife with a calm respectful & professional demeanor. They even let us test drive a special editio from the Fallston VW Dealership treated myself & my wife with a calm respectful & professional demeanor. They even let us test drive a special edition vehicle prior to committing the purchase! More

Renovated service area was well designed and efficient, waiting area was clean with ample seating. Snack baskets were empty but there were plenty of beverages. Wait time for service being performed was rea waiting area was clean with ample seating. Snack baskets were empty but there were plenty of beverages. Wait time for service being performed was reasonable. Multipoint inspection highlighting areas of concern is very helpful in planning for future visits and expenses. Electronic delivery of info by text and email could be intimidating to some. More

Derick is very helpful and friendly. Stayed past closing time to help us out. Great experience Stayed past closing time to help us out. Great experience More

Great experience in service. They carried a tire in stock that many other dealers do not carry. When I called to make the appointment and confirm the tire was there, the servic They carried a tire in stock that many other dealers do not carry. When I called to make the appointment and confirm the tire was there, the service department took the tire to put their hands on the tire to ensure it was at the dealership. More

Matt, Jenelle and Jason were very friendly and professional. They worked hard to get me the best competitive car price. Thanks a lot Fallston team professional. They worked hard to get me the best competitive car price. Thanks a lot Fallston team More

The service was excellent. All of my questions were answered and they worked with me to get me into the car of my choice All of my questions were answered and they worked with me to get me into the car of my choice More

Service department lacks efficiency. I had a vehicle there for almost three weeks for a n issue and the service advisor kept giving me excuse after excuse on why the vehicle wasn’t ready I had a vehicle there for almost three weeks for a n issue and the service advisor kept giving me excuse after excuse on why the vehicle wasn’t ready when it was supposed to be… I waited an additional week and a half More