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Volkswagen of Duluth

Hermantown, MN

4.7
704 Reviews
Everything we do at Volkswagen of Duluth is done with pride. We want to be your go-to Volkswagen dealer in MN, and we'll go to great lengths to ensure your satisfaction. We have a staff of auto financing professionals who can assist you in obtaining the finest Volkswagen lease or car loan, as well as an outstanding vehicle service and auto repair center to meet all of your automotive needs. Our commitment to you does not end with the purchase. If you have any questions, please contact us at any time, Volkswagen of Duluth’s complete team is here to assist you! We are proud to provide Volkswagen sales and auto repair to Hermantown, MN but also the surrounding cities of Duluth, Cloquet, Proctor, Munger, Arnold, and many more! If you want to buy a car from a dealership that cares about its customers, stop by Volkswagen of Duluth and see for yourself!
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4735 Loberg Ave

Hermantown, MN

55811

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Showing 704 reviews

August 05, 2024

Friendly and helpful in getting me a quick appointment date. Work done on air conditioning was successful. More

by ddr58mn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words! We're thrilled to hear that our team was able to assist you promptly and that your air conditioning is working perfectly. At VW of Duluth, we're dedicated to providing excellent service and ensuring our customers are taken care of. If you need anything else, please don't hesitate to reach out. Safe travels!

August 05, 2024

Service Department people are great. They make appointments to suit my schedule and the courtesy car driver is super! Work is done as promised. Very helpful. More

by jandcph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Volkswagen of Duluth responded

Thank you so much for your feedback! We're delighted to hear that our Service Department team was able to accommodate your schedule and that you had a positive experience with our courtesy car driver. We strive to meet and exceed expectations, ensuring that all work is completed as promised. If you need anything else, we're here to help!

August 01, 2024

This was one of the best car buying experiences I have had. Staff (Andrew) was top notch, very perfessional and knowledgeable and was very personable to deal with. More

by tluoma601
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Pegelow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Volkswagen of Duluth responded

Thank you so much for sharing your positive experience! We're delighted to hear that Andrew provided you with excellent service and made your car-buying experience one of the best. We pride ourselves on having a professional and knowledgeable team that genuinely cares about our customers. We're glad Andrew could make the process smooth and enjoyable for you. If you need anything in the future, we're here to help! Enjoy your new vehicle!

August 01, 2024

Service was great. I went in for an oil change and they quickly discovered something else was wrong. They called me. Verified the fix was under warranty and took care o More

by kendall.obryan87
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service team. Our goal is always to provide thorough and efficient service, ensuring your vehicle is in top shape. We're glad we could quickly identify the issue and take care of it under warranty. Your satisfaction is our priority, and we appreciate your trust in VW of Duluth. Safe travels, and we look forward to serving you again!

July 30, 2024

VW of Duluth was very prompt and accommodating. We were on a cross country roadtrip and my VW sprung a leak. This dealership fixed my car in a very timely manner and got us back on the road! More

by janessagammill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Volkswagen of Duluth responded

Thank you for your kind review! We're glad we could assist you during your cross-country road trip. At VW of Duluth, we understand the importance of getting back on the road quickly and safely. It’s great to hear that our team could fix your car promptly and accommodate your needs. We wish you safe travels and are here for you anytime you need assistance. Enjoy the rest of your journey!

July 30, 2024

Serina had the bug all ready for us & sitting right out front. Cleaned and polished! I like a clean car! Serina met us right at the door with open arms ready to meet us and answer any questions that we More

by gtstockinger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serina Sprecco
Aug 02, 2024 -

Volkswagen of Duluth responded

Thank you, Gordy and Terri, for sharing your experience! We’re thrilled to hear that Serina made your visit so pleasant. It's always our goal to ensure a smooth and enjoyable process, from having the car ready to addressing any concerns. Serina’s dedication to her customers truly shines through, and we’re fortunate to have her as a Sales Manager. We appreciate your kind words and are glad you felt well taken care of. Wishing you many happy miles ahead from all of us at VW of Duluth!

July 30, 2024

Excellent service from VW of Duluth. My issue was resolved and they are top notch service! I will recommend VW of Duluth to my friends if they are in the market for a new car. More

by ann.prestidge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Isola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Pegelow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Kukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Serina Sprecco, Amber Blaylock, Aviana Skytta
Aug 02, 2024 -

Volkswagen of Duluth responded

We're sorry to hear about your recent experience at our dealership. We strive to provide excellent customer service, and it's disappointing to learn that we fell short during your visit. We appreciate your feedback and take it seriously as it helps us improve. We'll address this with our team to ensure better service in the future. Please don't hesitate to reach out if there's anything we can do to make it right. Thank you for bringing this to our attention.

July 09, 2024

Dan did a great job. I wish parts would have been in stock. I am also disappointed that a brand new car wouldneed replacements. More

by robert.berg1051
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2024 -

Volkswagen of Duluth responded

Thank you for your feedback. We're glad to hear that Dan provided great service during your visit. We apologize for the inconvenience caused by the parts not being in stock. We understand your disappointment and frustration, especially with a brand new car requiring replacements. Please know that we strive to improve our inventory and ensure such issues are minimized in the future. If there’s anything else we can assist you with or if you have further concerns, please don't hesitate to reach out. Your satisfaction is important to us. Best regards, The VW of Duluth Team

July 05, 2024

Dan was great taking care of my issue. In fact he got my car annualized, parts ordered and fixed before my service date that was scheduled. More

by truckdriverhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2024 -

Volkswagen of Duluth responded

Thank you for your feedback! We're delighted to hear that Dan took great care of your issue. It's fantastic that he was able to get your car analyzed, parts ordered, and fixed even before your scheduled service date. We appreciate your patience and understanding. If you have any further questions or need additional assistance, please don't hesitate to contact us. Best regards, The VW of Duluth Team

July 03, 2024

Dan was attentive and what my thoughts were and tried to accomodate. He was good about returning calls More

by timkush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Volkswagen of Duluth responded

We’re delighted to hear about your positive experience with Dan at VW of Duluth. It’s great to know that he was attentive to your needs and responsive to your calls. We strive to accommodate our customers’ thoughts and preferences, and we’re glad Dan was able to assist you effectively. Thank you for your kind words! Best regards, The VW of Duluth Team

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