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Volkswagen of Duluth

Hermantown, MN

Overview
Employees
Reviews
Vehicles
4.7
688 Reviews
Everything we do at Volkswagen of Duluth is done with pride. We want to be your go-to Volkswagen dealer in MN, and we'll go to great lengths to ensure your satisfaction. We have a staff of auto financing professionals who can assist you in obtaining the finest Volkswagen lease or car loan, as well as an outstanding vehicle service and auto repair center to meet all of your automotive needs. Our commitment to you does not end with the purchase. If you have any questions, please contact us at any time, Volkswagen of Duluth’s complete team is here to assist you! We are proud to provide Volkswagen sales and auto repair to Hermantown, MN but also the surrounding cities of Duluth, Cloquet, Proctor, Munger, Arnold, and many more! If you want to buy a car from a dealership that cares about its customers, stop by Volkswagen of Duluth and see for yourself!
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4735 Loberg Ave

Hermantown, MN

55811

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Showing 688 reviews

October 22, 2024

Very nice fast experience I love the 2024 Tiguan very smooth ride Got to test drive a few others I like this one very nice staff More

by allandavis218
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malcolm Lumsden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Volkswagen of Duluth responded

Thank you for the great feedback! We're so happy to hear that you had a smooth and fast experience with us, and that you're loving your new 2024 Tiguan! It’s great that you got to test drive a few other models, but we’re thrilled the Tiguan was the perfect fit. We’ll be sure to pass along your compliments to our team! Enjoy the ride and thanks again for choosing VW of Duluth!

October 21, 2024

Disappointed in the cost of services. I understand that good service costs money. I don't like being ripped off for things that cost next to nothing or would be considered a courtesy. More

by jkiel3338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We understand your concerns about the cost of services, and we truly appreciate your acknowledgment that good service does come with a price. However, we strive to ensure that all of our charges are fair and transparent. Our Service Manager would like to speak with you directly to address your concerns and see how we can improve your experience. He can be reached at 218.623.6952. We value your business and hope to have the opportunity to resolve this to your satisfaction.

October 21, 2024

Great service! We love this dealership! That’s one of the reasons we purchased our car here. More

by ml.elliott
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Volkswagen of Duluth responded

Thank you so much for your amazing 5-star review! We're delighted to hear that you love the service and that it played a role in your decision to purchase your car with us. We truly appreciate your trust and loyalty, and we're here whenever you need us. Looking forward to continuing to serve you in the future!

October 19, 2024

Fast, friendly, informative, fair. There is a special energy you feel when you are first greeted. The entire team cares about every customer! More

by hawgski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Michelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Kyllonen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Oetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steph Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Volkswagen of Duluth responded

Thank you for your wonderful 5-star review! We're so glad to hear that you felt welcomed and well taken care of from the moment you arrived. Our team works hard to create a positive experience for every customer, and we're thrilled to know that it made an impression on you. We truly appreciate your feedback and look forward to serving you again soon!

October 19, 2024

Personal Service and time spent were optimum . Thank you for service w a smile guys! More

by powell717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words and 5-star review! We're thrilled to hear that you received personal service and that our team made your experience enjoyable. We truly appreciate your feedback and look forward to serving you again in the future. Have a great day!

October 14, 2024

Very friendly and helpful staff. Buying a new vehicle here was a very easy process. More

by nmstadler
Recommend Dealer
Yes
Employees Worked With
Andy Pegelow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Serina Sprecco
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Oct 14, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words! We're delighted to hear that your experience with both our sales and service teams was easy and enjoyable. Our staff works hard to provide a helpful and friendly atmosphere, and it’s wonderful to know that this made your vehicle purchase a smooth process. If you ever need anything in the future, don't hesitate to reach out—we’re here to help! Enjoy your new vehicle!

October 14, 2024

First when we purchased this vehicle our salesman told us it did stuff that it doesn't have. He's no longer there so I am glad they don't tolerate that. I have had this vehicle is there a few times now. Each More

by perfectglass
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Huffman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Serina Sprecco
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Oct 14, 2024 -

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced with both your vehicle and our service department. We understand how important it is for your car to be in proper working order, especially with long travel times involved. It is concerning to hear that your Apple CarPlay and passenger seatbelt issues have not been resolved to your satisfaction despite multiple visits. We also regret that communication about your seatbelt part was lacking, causing you further frustration. Rob Hakala, our Service Manager, would very much like to speak with you directly to discuss your experience further and work toward a resolution. Please feel free to contact him at 218-623-6952 at your convenience. We are committed to addressing your concerns and ensuring your vehicle is fully serviced and functional. Again, we apologize for the trouble this has caused, and we look forward to address your concerns. Thank you for your patience and understanding.

October 12, 2024

Smooth process. Only thing that was negative in a way is the constant texting before the purchase and the constant calling after the purchase. Really “turns” a perso More

by woodmancody
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Lumsden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback! We’re thrilled to hear that your purchasing process was smooth. We apologize for any inconvenience caused by the excessive communication before and after your purchase. We strive to ensure our customers feel supported throughout their experience, but we understand that this can be overwhelming. Your input is valuable, and we will work to improve our follow-up process to make it more convenient for our customers. We appreciate your business and hope you enjoy your new vehicle!

October 10, 2024

It's a top-notch dealer. Ranks right up there with the stately white pines that grace the lot. Everyone gave exceptional customer service. I really liked the service video re More

by kmroen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dill
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Oct 10, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words and your wonderful review! We're thrilled to hear that you had such a positive experience with us, and we truly appreciate you taking the time to share it. It's great to know you enjoyed the service video recap and your shuttle ride in the ID.4—Bill will be especially happy to hear your thanks! We look forward to welcoming you back for your next visit, and we'll be here to provide top-notch service every time. Have a fantastic day!

October 10, 2024

They were very nice and helpful. They even washed my car for me. I would definitely recommend this dealership to a friend. More

by NADADOG2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Michelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Kyllonen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Oetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steph Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you had a positive experience with our Service Department. It’s great to know that our team was able to help and even take the extra step of washing your car. We truly appreciate your recommendation and look forward to serving you and your friends in the future!

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