Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you so much for your kind words and for choosing us for such a significant occasion—your daughter's first new car purchase. We're thrilled to hear that you found our salesman to be friendly and helpful during this process. Our team strives to provide a comfortable and supportive environment for every customer, and it's heartening to know we were able to contribute positively to your experience. We are equally committed to ensuring that your encounters with our service department will be just as satisfying. Our service team is dedicated to upholding the same standards of friendliness and helpfulness that you experienced during the sale. We look forward to supporting you and your daughter in every way possible, ensuring that her new car continues to bring joy and reliable service for years to come. Should you or your daughter have any questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure that every aspect of your experience with us is as pleasant and hassle-free as possible. Congratulations to your daughter on her new car, and thank you again for your trust in us. We look forward to welcoming you back in the future. Warm regards,

Volkswagen of Duluth responded

Thank you for taking the time to provide your feedback on your experience with Anjay. We sincerely apologize if the sales process felt rushed or if you felt any undue pressure during your visit. It is never our intention to make our customers feel uncomfortable or pushed towards a decision. We appreciate your honesty and will address this directly with Anjay and our team to ensure our sales approach aligns more closely with our values of respect, transparency, and customer satisfaction. We're also sorry to hear there was confusion regarding the features of your new car. We strive to provide accurate and comprehensive information to our customers, and it seems we fell short in this instance. We will take this as an opportunity to enhance our training, ensuring our staff is fully versed in the features and functionalities of our vehicles, to provide correct and helpful guidance in the future. Your satisfaction is very important to us, and we're grateful for the opportunity to improve. If there's anything more we can do to assist or if you have further questions about your vehicle's features, please don't hesitate to reach out. We hope to have the chance to serve you better in the future. Thank you again for your feedback and for bringing this to our attention. Best regards,

Volkswagen of Duluth responded

Thank you so much for your kind words and for choosing Volkswagen of Duluth for your vehicle needs. It's heartwarming to hear that our team's professionalism, friendliness, and helpfulness made a significant impact on your experience with us. We're especially glad that the video overview of your vehicle's check added to your comfort and confidence in our services. Providing transparency and ensuring our customers feel fully informed and satisfied is a priority for us. Your appreciation means the world to our team, and we're here to assist with any future questions or needs you may have. We look forward to serving you again! Best wishes, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to share your experience with our VW team. We're delighted to hear that you've consistently found our service prompt, professional, helpful, and communicative. Knowing that you've always had a great experience with us is incredibly rewarding and motivates us to continue delivering the high standard of service our customers deserve. Your satisfaction is our top priority, and we're grateful for your continued trust in us. Thank you for choosing us and for your acknowledgment. We look forward to serving you again in the future and hope to always exceed your expectations. If there's anything more we can do for you, please don't hesitate to reach out. Thanks again for your support! Warm regards,

Volkswagen of Duluth responded

Thank you very much for your wonderful review! We're thrilled to hear that you found our team friendly, knowledgeable, and courteous. Our goal is to create a welcoming and comfortable environment for all our customers, so we're delighted that you appreciated the cleanliness of our bathrooms and waiting area, as well as our coffee. Keeping our customers informed about their car repairs is something we prioritize, and we're glad to know you were satisfied with the updates regarding your vehicle. Your satisfaction is very important to us, and feedback like yours helps us ensure we're meeting our commitment to providing the best possible service. We're grateful for your support and look forward to your next visit. If there's anything more we can do for you, please don't hesitate to reach out. Enjoy your coffee and safe driving! Warm regards,

Volkswagen of Duluth responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that you found our service scheduling process to be great, effective, and easy. Our team strives to ensure that every aspect of our service is convenient and meets the needs of our customers, and it's rewarding to know we've succeeded in making your visit as smooth as possible. We're delighted that you plan to return often to our location. Your trust and satisfaction are incredibly important to us, and we look forward to serving you again in the future. Remember, we're here to assist with any of your needs or questions. Thank you again for choosing us for your service needs. We can't wait to welcome you back soon! Best regards,

Volkswagen of Duluth responded

Thank you so much for sharing your positive experience with us! We're delighted to hear that you found our team to be helpful and friendly, and that you felt supported in making a decision that was right for you, without any pressure to buy something you didn't want. Our goal is to ensure that all our customers feel comfortable and well-informed throughout their shopping experience, and it's rewarding to know we achieved this with you. Your satisfaction is our top priority, and feedback like yours is a wonderful affirmation of our team's dedication. We're here to help, not to push, and we're glad this approach made a difference in your visit. Thank you for choosing us, and please remember, we're always here to assist with any future needs or questions you might have. We look forward to welcoming you back whenever you're ready. Warm regards,

Volkswagen of Duluth responded

Thank you for taking the time to share your experience with us. We're pleased to hear that the gentleman who assisted you during your wait provided great service, and we will be sure to pass along your compliments to him. It’s our goal to ensure that all our customers receive friendly and supportive assistance throughout their visit. However, we are concerned to learn about your experience with our salesperson. We apologize if his behavior came across as self-centered or rude; this is certainly not the level of service we aim to provide. We take your feedback seriously and will address this internally to ensure our team members consistently reflect the professionalism and respect we value. Your satisfaction is our top priority, and we appreciate the opportunity to improve. If you’re open to discussing your experience further or have any suggestions on how we can serve you better, please don’t hesitate to reach out directly. We hope to have the chance to provide you with a more positive experience in the future. Thank you again for your feedback. Warm regards,

Volkswagen of Duluth responded

Thank you for this great review. We hope to continue to assist and find you the perfect vehicle.

Volkswagen of Duluth responded

Welcome to the Volkswagen family and it's great to know that Daniel has made your ownership experience positive. We will certainly pass along your great review. Thank you!