Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you for sharing such a glowing review of your buying experience with us! Tyler, Keaton, Shelby, and the entire team here at Volkswagen of Duluth take great pride in making the car-buying journey as smooth and stress-free as possible. It's wonderful to know that we were able to provide you with the service you deserved and that you love your new car! We hope your vehicle continues to bring you joy on the road, and remember, we're always here to help with any of your future automotive needs. Enjoy the drive! Best regards,

Volkswagen of Duluth responded

We're thrilled to hear that your new Atlas is the perfect match for your family's needs! It's always our goal to help our customers find the ideal vehicle that fits their lifestyle, and we're delighted that we could do just that for your wife and you. Thank you for acknowledging the great service you received at VW of Duluth. We strive to provide an enjoyable and seamless experience from start to finish, and it's rewarding to know that we've succeeded. Enjoy the many adventures ahead in your Atlas, and please know that we are here whenever you need any further assistance. Warm wishes, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

We're thrilled to read about your positive experience with the service on your Tiguan at our dealership! Delivering top-notch customer service and meticulous attention to detail is our team's passion, and it's wonderful to know that Daniel's assistance and our shuttle service added extra convenience to your visit. The video report is part of our commitment to transparency and keeping you informed every step of the way. We're glad it provided clarity and assurance about the work we performed. Thank you for trusting Volkswagen of Duluth with your vehicle's care. We look forward to welcoming you back for your next service visit. Best regards, The Service Team at Volkswagen of Duluth

Volkswagen of Duluth responded

We're thrilled to hear that you enjoyed doing business with us and that our team made a great impression! Thank you for complimenting our coffee – we love pampering our customers with a good brew. Your feedback about the car wash is truly appreciated and we're taking note to improve our services even further. We're grateful for your four-star rating and look forward to the opportunity to earn that fifth star from you. Thank you for choosing us and we can't wait to welcome you back soon!

Volkswagen of Duluth responded

Thank you for taking the time to leave us such a wonderful review! We're delighted to know that you found our team friendly and informative. It's important to us that our explanations are clear and understandable, ensuring that you feel comfortable with the service process. We're also pleased to hear that you experienced quick service, as we strive to be efficient without compromising on quality. Your feedback is greatly appreciated and we look forward to serving you again soon!

Volkswagen of Duluth responded

We are deeply sorry to hear about your recent experience, and I want to extend my sincerest apologies for any inconvenience or concern this situation may have caused you. Please know that the scenario you described falls well below the high standards we set for ourselves; it does not reflect our commitment to our customer's satisfaction and safety. We take your feedback seriously and are immediately instituting additional quality control measures to prevent such an occurrence. Ensuring the well-being of our customers is paramount, and we are relieved you are safe. Please let us know if you have any additional feedback and our Service Manager Rob is happy to be in touch. We hope to hear from you soon, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you for sharing your exceptional experience with Daniel at Volkswagen of Duluth! We are incredibly proud to have him on our team and are thrilled to hear about the positive impact he made on your visit. Daniel's dedication to providing timely, friendly, and accurate communication reflects our overall commitment to service excellence and customer satisfaction. We'll be sure to pass along your kind words to Daniel and the rest of our team. It's feedback like yours that inspires us all to continue delivering the high standard of service our customers deserve. Thank you for choosing us, and we look forward to welcoming you back in the future. Warm regards, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you very much for taking the time to share your experience at Volkswagen of Duluth! We're delighted to hear that you found our staff friendly and our service both quick and thorough. Our team aims to create a comfortable environment where you feel informed and supported, without the pressure to opt for additional services unless they're truly needed. Your feedback is incredibly valuable to us, as it reaffirms our commitment to exceptional customer care and service integrity. We look forward to serving you again and continuing to meet your expectations. Best regards, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you so much for taking the time to share your wonderful experience with Volkswagen of Duluth! We are thrilled to hear that you found our staff friendly and professional and that our service department exceeded your expectations. We take great pride in going above and beyond for our customers, including those extra touches like washing your car after servicing. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service. We look forward to welcoming you back in the future! Warm regards, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you so much for taking the time to leave us this fantastic review! We're delighted to hear that you found the transaction quick and easy, and our salespeople personable. It's our priority to ensure a smooth and pleasant experience for every customer, and your feedback is a wonderful affirmation of our team's efforts. Hearing that you're very happy with your purchase and willing to recommend our dealership means the world to us. We're grateful for your support and trust. Please know that we're here for you for any future needs or questions you might have. Thank you once again for choosing us and for your willingness to recommend our dealership. We look forward to the opportunity to serve you and anyone you refer to us in the future. Best wishes,