Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Volkswagen of Duluth

Hermantown, MN

Overview
Employees
Reviews
Vehicles
4.7
691 Reviews
Everything we do at Volkswagen of Duluth is done with pride. We want to be your go-to Volkswagen dealer in MN, and we'll go to great lengths to ensure your satisfaction. We have a staff of auto financing professionals who can assist you in obtaining the finest Volkswagen lease or car loan, as well as an outstanding vehicle service and auto repair center to meet all of your automotive needs. Our commitment to you does not end with the purchase. If you have any questions, please contact us at any time, Volkswagen of Duluth’s complete team is here to assist you! We are proud to provide Volkswagen sales and auto repair to Hermantown, MN but also the surrounding cities of Duluth, Cloquet, Proctor, Munger, Arnold, and many more! If you want to buy a car from a dealership that cares about its customers, stop by Volkswagen of Duluth and see for yourself!
Contact Dealership
View Awards

4735 Loberg Ave

Hermantown, MN

55811

Directions

By Type

Showing 692 reviews

February 15, 2024

Friendly and helpful! Both Serina and Keagan were accommodating, knowledgeable, and straight forward. A good buying experience. More

by Davem1265
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serina Sprecco
Report | Print
Feb 16, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to share your experience with us. We're overjoyed to hear that Serina and Keagan provided you with friendly, helpful, and straightforward service. Our team prides itself on being accommodating and knowledgeable, and it's wonderful to know that we were able to make your buying experience a good one. We always strive to ensure our customers feel supported and informed throughout their journey with us, and it's heartening to receive such positive feedback. Serina, Keagan, and the rest of our team are here for you, should you need any further assistance or have any questions in the future. Thank you for choosing us, and we look forward to the opportunity to serve you again. Warmest regards,

February 13, 2024

Very accommodating and pleasant to work with. Kept us informed throughout the entire process. Customer service was excellent. More

by Kimina.kv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Mosher, Serina Sprecco
Report | Print
Feb 16, 2024 -

Volkswagen of Duluth responded

Thank you very much for taking the time to leave us this wonderful review! We're thrilled to hear about your positive buying experience with us, and that Serina and Keagan stood out for their accommodating, knowledgeable, and straightforward service. It's fantastic to know that our team's efforts made your purchase process enjoyable. We strive to provide friendly and helpful service to every customer, and it's rewarding to see this reflected in your experience. We hope you enjoy your purchase, and please don't hesitate to reach out for any further needs or questions. Looking forward to welcoming you back in the future! Best wishes,

February 13, 2024

The communication is always superb. Car was finished before the estimate time given to us. More

by tazahn304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2024 -

Volkswagen of Duluth responded

Thank you so much for sharing your feedback with us! We are delighted to hear that you found our communication superb and that we were able to exceed your expectations by completing your car service ahead of the estimated time. Our team works hard to ensure clear and prompt communication with our customers, as well as striving to deliver efficient and high-quality service. Your satisfaction is our top priority, and it's rewarding to know we've made a positive impact on your experience. We look forward to continuing to serve you with the same level of excellence in the future. Thank you for choosing us, and please don't hesitate to reach out for any further assistance or questions you might have. Warmest regards,

February 13, 2024

Awesome Service! ! Very Happy! Thank you!! Service was efficient, professional and helpful! The video of service was an informative addition More

by lsunnyd3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Report | Print
Feb 16, 2024 -

Volkswagen of Duluth responded

Wow, thank you for such an awesome review! We're thrilled to hear that you're very happy with the service you received. Our team aims to provide efficient, professional, and helpful service to all our customers, and it's wonderful to know we've succeeded with your experience. We're glad you found the video of the service informative – we believe in transparency and keeping our customers well-informed every step of the way. Your satisfaction is our top priority, and feedback like yours makes all our efforts worthwhile. Thank you for taking the time to share your positive experience. Should you need any more assistance or have any questions, we're always here to help. Looking forward to serving you again! Best regards,

February 10, 2024

This would are 3 car we have purchased through this dealership and are experience has all ways been perfect More

by jerbear9172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
Report | Print
Feb 12, 2024 -

Volkswagen of Duluth responded

Wow! Thank you for your continued support of VW of Duluth and we appreciate the kind words!

February 10, 2024

Was charged for a service I didn’t request which was hundreds of dollars more than what was quoted for the service I brought it in for. They offered me a discount on the higher price - but still ended u More

by ericdplumb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Blaylock
Report | Print
Feb 13, 2024 -

Volkswagen of Duluth responded

I am truly sorry for the confusion and disappointment you experienced with the service billing. It was never our intention to charge for a service you did not request, nor to surprise you with a higher bill than expected. This situation is not reflective of the standards we aim to uphold, and for that, I offer my deepest apologies. I understand how such experiences can impact your trust in us, and I am committed to making this right. Please allow us the opportunity to correct this error. I would be grateful if you could contact me at (218) 297-0149 at your earliest convenience. We are prepared to adjust the billing to what was initially quoted for the requested service and discuss any further steps we can take to ensure your satisfaction. Your trust is invaluable to us, and I hope to personally oversee a resolution that restores your confidence in our dealership.

February 10, 2024

Serina and Michelle were wonderful to work with! They went above and beyond to make sure I was happy with my new car and that it met all my needs. More

by hoppinator17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle who I signed my lease with and Aaron in Service who has always been the best mechanic ever!, Serina Sprecco, Amber Blaylock
Report | Print
Feb 12, 2024 -

Volkswagen of Duluth responded

Thank you for your great review. Congrats on your new Volkswagen!

February 08, 2024

This by far one of the dealerships in Duluth, MN. The staff where so kind and helpful to my mom and I. Thank you to Serina, Drew, Anjay for helping me through this process. They made buying my new ca More

by ShinedalaBerg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Mosher, Serina Sprecco, Anjay Lindgren
Report | Print
Feb 09, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to share your experience with Volkswagen of Duluth! We're thrilled to hear that Serina, Drew, Anjay, and the rest of our team could make your car buying process smooth and enjoyable. It's fantastic to know you're loving your new car and had such a positive experience with us. We aim to be the best for our customers, and it's feedback like yours that really makes our day. Enjoy the ride in your new Volkswagen, and remember, we're here for you anytime you need assistance or just want to share more great moments. Welcome to the VW family!

February 08, 2024

I received an offer for 30k service for $350. When I picked up the vehicle it was $530 More

by jhauge53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

Volkswagen of Duluth responded

Thank you for bringing this matter to our attention, and I sincerely apologize for any confusion and inconvenience caused by the discrepancy in your service billing. It's important to us that our communications and charges are clear and transparent, and it seems we missed the mark in this instance. Please know, we take your concerns seriously and are immediately reviewing the details of your service visit to understand where the breakdown in communication occurred. Our intention is always to honor the offers we provide to our customers, and any deviation from this warrants a thorough examination. I would like to personally address and resolve this discrepancy for you. Could you please contact me directly at (218) 297-0149? Your trust and satisfaction are paramount to us, and we hope to resolve this to your complete satisfaction promptly. Warm regards,

February 07, 2024

My experience at Volkswagen of Duluth was amazing! I was treated very well and they worked just as to get me what I was looking for as I worked to get what I wanted. More

by Mibrown832001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Lepage
Report | Print
Feb 07, 2024 -

Volkswagen of Duluth responded

We are overjoyed to receive your amazing feedback about your experience at Volkswagen of Duluth! It's truly heartening to hear that you felt well-treated and that our team worked diligently to meet your needs. Collaborating with customers like you, who are clear and determined in their goals, makes our job incredibly rewarding. Thank you for choosing us and for recognizing the efforts of our dedicated team. We're here for you anytime you need us and look forward to assisting you again in the future. Drive safely in your new vehicle, and remember, we're just a message or call away if you need any further assistance. Warmest regards, The Team at Volkswagen of Duluth

1
...
21
22
23
...
70