Volkswagen of Duluth

Volkswagen of Duluth responded

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Volkswagen of Duluth responded

We're truly glad you found our service helpful! However, we apologize for any inconvenience caused by not receiving a callback for your quote. Ensuring timely communication is crucial for us, and we regret that we missed the mark in this instance. Your feedback is greatly appreciated, and we are taking steps to improve our follow-up process. Thank you for bringing this to our attention, and we hope to serve you better in the future.

Volkswagen of Duluth responded

Thank you for your feedback and the 4-star review. We're glad that we could accommodate you in finding the right car. We apologize if our eagerness to assist came off as too aggressive — that is certainly not our intention. We always strive to maintain a balance between being helpful and respecting our customers' space and decisions. Your input is invaluable and will help us to refine our approach. We appreciate your business and hope to serve you again while ensuring a more comfortable experience.

Volkswagen of Duluth responded

We're absolutely delighted to receive your 5-star review and hear such positive comments about our service department. It's wonderful to know that their kindness and professionalism left a strong impression. Thank you for your high recommendation—it means the world to us! We look forward to continuing to provide you with the very best service in the future.

Volkswagen of Duluth responded

It's wonderful to hear about your positive experience with our dealership. We're thrilled that we could quickly locate and bring in the car you wanted, ensuring a fair price match. It sounds like the process was efficient and enjoyable for you, which is always our goal. Thank you for your kind words about our team and for recommending us. We're glad to have met your expectations and hope to continue providing excellent service in the future.

Volkswagen of Duluth responded

We're incredibly grateful for your feedback and are so pleased to hear about your positive experience with our team. At VW of Duluth, our goal is to ensure every customer finds exactly what they need, with a range of options to fit their individual situation. It's heartening to know our team was able to guide you through this process with the support and assistance you deserved. Thank you for trusting us with your decision, and please remember we're here for any future needs or questions you might have. We look forward to welcoming you back again!

Volkswagen of Duluth responded

Thank you very much for your wonderful review and for highlighting Anjay and Serena's efforts in making your experience with us at VW of Duluth one of the best you've had. We're delighted to hear that Anjay was a pleasure to work with and that Serena provided valuable assistance with your trade-in process, ensuring everything was fair and transparent. Our team is dedicated to offering personalized and attentive service to each of our customers, and it's rewarding to know we've achieved that with you. We're especially thrilled you love your new Beetle – it's a fantastic choice! Your recommendation means the world to us, and we're grateful for your support. Remember, we're here for any of your future needs, whether it's service, maintenance, or just another chat about how much fun it is to drive a Beetle. Thank you for choosing VW of Duluth, and we look forward to serving you and any friends or family you refer to us in the future!

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to share your experience with Serena and Samantha. We are thrilled to hear that they were able to provide you with the exceptional service we strive to deliver to all our customers. At VW of Duluth, we believe in going above and beyond to meet our customers' needs, and we're glad to see that reflected in your visit. We'll make sure to pass along your compliments to both Serena and Samantha – they'll be delighted to know their efforts are appreciated. Thank you for choosing us, and we look forward to serving you again in the future

Volkswagen of Duluth responded

It's wonderful to hear that your experiences with Volkswagen of Duluth have consistently met your satisfaction, especially regarding their transparency about costs and their communication with you. Being upfront and keeping customers informed are crucial aspects of excellent customer service, as they help build trust and ensure a clear understanding of the services being provided. Your feedback underscores Volkswagen of Duluth's commitment to maintaining high standards of honesty and customer engagement. Thank you for sharing your positive experience; it's clear that Volkswagen of Duluth values and prioritizes their customer's needs and expectations.

Volkswagen of Duluth responded

It's wonderful to hear about your complete confidence in Volkswagen of Duluth for the maintenance of your VWs. Ensuring that your vehicles remain in tip-top condition is crucial, and it sounds like VW of Duluth is the perfect partner in achieving this goal, especially with the dedication of Dan, your Service Advisor, and Rob, the Service Manager. Their commitment to looking out for your best interests not only reflects their professionalism but also their genuine care for customers and their vehicles. Having such trust in a dealership's service team is invaluable, and it's clear that Dan and Rob have earned this through consistent, reliable, and attentive service. Your ability to count on them for avoiding unnecessary breakdowns or safety concerns speaks volumes about their expertise and the overall quality of service provided by VW of Duluth. Thank you for sharing your positive experiences and highlighting the exceptional individuals who make your visits so satisfactory. It's feedback like yours that underscores the importance of a dedicated and customer-focused team. We look forward to continuing to serve you and keep your VWs running smoothly for years to come.