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Volkswagen of Duluth

Hermantown, MN

Overview
Employees
Reviews
Vehicles
4.7
687 Reviews
Everything we do at Volkswagen of Duluth is done with pride. We want to be your go-to Volkswagen dealer in MN, and we'll go to great lengths to ensure your satisfaction. We have a staff of auto financing professionals who can assist you in obtaining the finest Volkswagen lease or car loan, as well as an outstanding vehicle service and auto repair center to meet all of your automotive needs. Our commitment to you does not end with the purchase. If you have any questions, please contact us at any time, Volkswagen of Duluth’s complete team is here to assist you! We are proud to provide Volkswagen sales and auto repair to Hermantown, MN but also the surrounding cities of Duluth, Cloquet, Proctor, Munger, Arnold, and many more! If you want to buy a car from a dealership that cares about its customers, stop by Volkswagen of Duluth and see for yourself!
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4735 Loberg Ave

Hermantown, MN

55811

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Showing 687 reviews

November 02, 2024

Haven’t delivered on their promises and my paperwork is goofed up a a a More

by brianne.rehak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Huffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you encountered with your paperwork and the promises we didn’t meet. This is not the level of service we strive to provide at Volkswagen of Duluth. We’d like to make this right. Please reach out to Tyler Morphew directly at 218.722.6989 so we can address your concerns and work towards a solution. Your satisfaction is important to us, and we appreciate the opportunity to improve.

October 31, 2024

Great experience, stress free, wonderful inviting staff. everyone was very helpful and knowledgeable. Fantastic team. More

by m.peterson54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Pegelow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keenan McGovern
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Volkswagen of Duluth responded

Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you found your visit to Volkswagen of Duluth's Sales Department to be stress-free and enjoyable. Our team works hard to provide a welcoming atmosphere, and it's wonderful to know that their efforts made a positive impact on your experience. Your feedback is greatly appreciated, and we look forward to serving you again in the future. If you have any questions or need assistance, please don't hesitate to reach out.

October 30, 2024

Was a great experience. Everyone was a pleasure to deal with. My initial dealings with the dealership were through the service department and they were fantastic! More

by wintede
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Pegelow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Kukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Volkswagen of Duluth responded

Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had a great experience with both our sales and service teams. It’s always our goal to provide exceptional service, and it’s gratifying to know we met your expectations. Your kind words motivate us to continue delivering the best for our customers. If you ever need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again!

October 28, 2024

Left the vacuum hose unplugged. Engine light remained on till i plugged it back in. More

by dalamar1321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Volkswagen of Duluth responded

Thank you for bringing this to our attention. We sincerely apologize for the oversight with the vacuum hose and understand how frustrating that can be. Your feedback is invaluable in helping us improve our services. Please feel free to reach out to our Service Manager directly at 218.722.6989 so we can address this issue and ensure your complete satisfaction. We appreciate your understanding and hope to earn a better rating from you in the future.

October 28, 2024

Very good experience Pleasant people to deal with. Excellent coffee and treats and TV and good magazines.. More

by DMBRIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician Nelson
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Oct 29, 2024 -

Volkswagen of Duluth responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our team. We strive to create a welcoming environment, and it’s fantastic to know you enjoyed our coffee and amenities. Your kind words motivate us to keep providing excellent service. We look forward to welcoming you back soon!

October 24, 2024

A positive experience. I had never purchased/chose a car before. Once I walked into VW I knew it was the right fit for me. Tyler & Malcolm were both truly patient, honest, More

by Alyssa R.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Lumsden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Volkswagen of Duluth responded

Thank you so much for sharing your experience with us! We're thrilled to hear that Tyler and Malcolm made your first car-buying experience a positive one. At VW of Duluth, we strive to make every customer feel comfortable, respected, and well-informed throughout the process, and we're so glad to hear that this resonated with you, especially as a single female. It means a lot to us that you felt our team was patient and honest. We appreciate your trust in us, and we’re here for you anytime! Enjoy your new car!

October 23, 2024

The staff in the service department are always friendly and helpful in answering my questions. The waiting area is comfy, with a fridge full of water and granola bars. I usually have my small dog with me, More

by bhupila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Volkswagen of Duluth responded

Thank you for the wonderful feedback! We're so glad to hear that our service department team is consistently friendly and helpful in answering your questions. We take pride in creating a comfortable and welcoming environment, and it's great to know that you enjoy the waiting area (and the snacks!). We love that you can bring your small dog along too—pets are always welcome! Your kind words truly mean a lot to us. Thanks for choosing VW of Duluth, we look forward to seeing you and your pup again soon!

October 23, 2024

They treated us fair and we felt comfortable doing business with them. We’ll be back. More

by SMEGGLY44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words! We're so glad to hear that you felt treated fairly and comfortable throughout your experience with us. At VW of Duluth, we aim to make every interaction enjoyable and trustworthy. We look forward to welcoming you back in the future! Safe travels and see you again soon!

October 23, 2024

I leased my second vehicle from Volkswagen of Duluth and had a wonderful experience. Malcolm called me around 11:00 AM to let me know there were lease deals this month and I could trade my vehicle early. I More

by kaabrahamson
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Pegelow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Lumsden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Volkswagen of Duluth responded

Thank you for sharing your experience! We're thrilled to hear that your second lease with VW of Duluth went so smoothly. Malcolm and the team always strive to provide top-notch service, and it’s great to hear that he was able to get you into the exact vehicle you wanted in just a few hours. We’re so glad everything worked out perfectly with the lease deal. Thank you for your continued trust in us, and enjoy your new ride!

October 22, 2024

Very nice fast experience I love the 2024 Tiguan very smooth ride Got to test drive a few others I like this one very nice staff More

by allandavis218
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malcolm Lumsden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Volkswagen of Duluth responded

Thank you for the great feedback! We're so happy to hear that you had a smooth and fast experience with us, and that you're loving your new 2024 Tiguan! It’s great that you got to test drive a few other models, but we’re thrilled the Tiguan was the perfect fit. We’ll be sure to pass along your compliments to our team! Enjoy the ride and thanks again for choosing VW of Duluth!

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