Volkswagen of Duluth

Volkswagen of Duluth responded

We're absolutely delighted to hear about your exceptional service experience, and we're especially grateful for your shoutout to Dan! Quick, efficient service is what we aim for at VW of Duluth, and we're thrilled to know we hit the mark, getting your VW Atlas Cross Sport's wiper fixed and working like new in no time. It's wonderful that you found our environment welcoming and your wait time minimal. Your continued trust in us, from the purchase of your car in February to your recent service visit, means the world to us. We're honored to be considered the best dealership you've ever been a part of—that's a high bar, and we're thrilled to meet it! WHOOP WHOOP indeed! Thank you for choosing VW of Duluth for your automotive needs. We look forward to welcoming you back in the future and continuing to provide you with the top-notch service you've come to expect. Safe travels until we see you again!

Volkswagen of Duluth responded

Thank you for your feedback! We're pleased to hear that our efforts to provide clear and comprehensive explanations regarding your vehicle's service and future needs were helpful. Ensuring you understand all aspects of your service and feel fully informed is a top priority for us at VW of Duluth. If you have any more questions or need further assistance, please don't hesitate to reach out. Your satisfaction and trust in our service are what drive us to do our best every day.

Volkswagen of Duluth responded

We're truly grateful for your positive feedback! It's wonderful to know that our efforts to ensure clear communication and comprehensive service have resonated with you. At VW of Duluth, we aim to provide an experience that not only meets but exceeds your expectations. Your satisfaction is our greatest reward, and hearing that you think highly of our service motivates us even more. We understand the importance of clarity and thoroughness in our interactions, and we're delighted you've appreciated this aspect of our service. If there's anything more we can do for you or any further information you need, please don't hesitate to reach out. We're here for you and looking forward to your next visit. Thank you for choosing VW of Duluth!

Volkswagen of Duluth responded

It's wonderful to hear that you received such attentive and innovative service from our team! The use of helpful videos and the convenience of having your car delivered to you upon completion are part of our commitment to providing exceptional customer care. We're delighted that our efforts to keep you informed and accommodate your needs made a positive difference. Thank you for taking the time to share your experience, and please know we're here to assist with any future automotive needs you may have. Your feedback is greatly appreciated!

Volkswagen of Duluth responded

We're thrilled to hear such glowing feedback! At VW of Duluth, our team is dedicated to ensuring you find exactly what you're looking for, with no compromise on satisfaction. It's fantastic to know that you felt our commitment to helping you get precisely what you wanted. Thank you for acknowledging our efforts to be both amazing and awesome. Your happiness and confidence in your purchase are what drive us every day. We look forward to continuing to serve you with the same level of dedication and excellence. Your trust in us is greatly appreciated!

Volkswagen of Duluth responded

Hearing about your positive experience brings us immense joy! At VW of Duluth, we strive to create a comfortable atmosphere for all our customers, ensuring that every transaction is as smooth as possible. It's wonderful to know that the bonus setup and walkthrough of all the features of your new Taos added value to your experience. We believe it's important that you feel confident and excited about every aspect of your new vehicle. Thank you for choosing us and for sharing your satisfaction. We're here for any further assistance you might need and look forward to serving you again in the future. Enjoy every journey in your Taos!

Volkswagen of Duluth responded

We're delighted to hear about your positive experience with Daniel! It's our priority to provide timely, communicative, and thorough service, and we're glad Daniel exemplified these qualities during your visit. Thank you for choosing us and taking the time to share your feedback. We'll make sure Daniel knows how much his efforts are appreciated and look forward to assisting you again in the future!

Volkswagen of Duluth responded

Thank you so much for your positive review! We're thrilled to hear that our team did a great job taking care of you. It's our top priority to ensure that every customer feels fully supported and satisfied with their experience. Knowing that you would buy from us again is the highest compliment we could receive. We look forward to the opportunity to serve you in the future and continue to meet your expectations. Thank you for choosing us, and don't hesitate to reach out when you're ready for your next purchase!

Volkswagen of Duluth responded

It's fantastic to hear you had a positive experience with our team! Kindness, professionalism, and efficiency are core values we strive to uphold, so knowing you noticed these qualities means a lot to us. Thank you for sharing your feedback, and we're here to assist with any future needs you might have. Your satisfaction is our top priority!

Volkswagen of Duluth responded

I'm really sorry to hear about your less-than-desirable experience with our service department. It’s disappointing to learn that we didn’t meet your expectations, especially when it comes to attention to detail, which is crucial in ensuring the best possible service. We take feedback like yours seriously as it helps us identify areas for improvement. Would you be willing to provide more specific details about your experience? This information would be invaluable in helping us address these issues directly and ensure they are corrected moving forward. Our goal is always to provide top-notch service, and it seems we fell short this time. Please know we're committed to making things right and improving your experience with us.