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Volkswagen of Duluth

Hermantown, MN

Overview
Employees
Reviews
Vehicles
4.7
689 Reviews
Everything we do at Volkswagen of Duluth is done with pride. We want to be your go-to Volkswagen dealer in MN, and we'll go to great lengths to ensure your satisfaction. We have a staff of auto financing professionals who can assist you in obtaining the finest Volkswagen lease or car loan, as well as an outstanding vehicle service and auto repair center to meet all of your automotive needs. Our commitment to you does not end with the purchase. If you have any questions, please contact us at any time, Volkswagen of Duluth’s complete team is here to assist you! We are proud to provide Volkswagen sales and auto repair to Hermantown, MN but also the surrounding cities of Duluth, Cloquet, Proctor, Munger, Arnold, and many more! If you want to buy a car from a dealership that cares about its customers, stop by Volkswagen of Duluth and see for yourself!
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4735 Loberg Ave

Hermantown, MN

55811

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Showing 689 reviews

April 23, 2024

For the 50,000 mile service and rear brakes. I was given an estimate of about Quoted a $700.00estimate for work needed and did not need them to complete a tire rotation or oil change that was More

by rviktora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Huffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Volkswagen of Duluth responded

I'm sorry to hear about your dissatisfaction with the pricing on your recent visit for the 50,000-mile service and rear brake work. We aim to provide clear and accurate estimates and it seems we fell short in this instance. We understand that unexpected costs can be frustrating, and we apologize for any inconvenience this may have caused. Your feedback is incredibly important to us as we strive to improve our services. We'd like to discuss this further with you to better understand what happened and see how we can make things right. Please contact us at your earliest convenience. Thank you for your feedback, and we look forward to resolving this issue.

April 23, 2024

Best car buying experience I’ve had to date. Anjays knowledge and enthusiasm of VW cars was very much appreciated. Michelle’s humor and knowledge made the reality part of buying a new car (fina More

by Zifko21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anjay Lindgren, Michelle Rice
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Apr 23, 2024 -

Volkswagen of Duluth responded

Thank you so much for sharing your wonderful experience with us at VW of Duluth! We're thrilled to hear that Anjay's passion for VW cars and Michelle's expertise in finance helped make your car buying journey both enjoyable and informative. We aim to create a welcoming atmosphere for all our customers and are glad you felt well taken care of. Welcome to the VW of Duluth family! Rest assured, we are here to support you throughout the life of your car. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your new VW and happy driving!

April 23, 2024

This is my second purchase from VW of Duluth and, although the first experience was enough to bring me back, this experience was even better. Everyone at VW Duluth is friendly, knowledgeable and acco More

by Paige
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keaton Gressman, Michelle Rice
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Apr 25, 2024 -

Volkswagen of Duluth responded

It's fantastic to hear that your experiences with us have not only met but exceeded your expectations! We aim to make each visit better than the last, and it's great to know we're succeeding. Your loyalty means the world to us, and we're so glad you've had positive encounters with our team, especially with Michelle Rice. I'll make sure to pass along your kind words to her and the rest of our staff. Thank you for choosing VW of Duluth once again, and we look forward to serving you in the future!

April 23, 2024

It's great that the staff members are making an effort to explain everything and assist with any needs. More

by zhangwenqing
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Michelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Kyllonen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Blaylock, Keaton Gressman, Michelle Rice
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Apr 25, 2024 -

Volkswagen of Duluth responded

Absolutely, we believe that a well-informed customer is a satisfied customer. Our staff is dedicated to making sure everyone understands their options thoroughly and gets all the help they need. It’s fantastic to know that their efforts are making a positive impact! If there's anything more we can do or any further questions we can address, please feel free to let us know. We’re here to help!

April 19, 2024

Service was prompt and I really liked the video of the multi point inspection that was sent. Great follow up, too, although the number of requests to submit a review was a bit annoying. More

by mikepfg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha LePage
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Apr 23, 2024 -

Volkswagen of Duluth responded

Thank you for your feedback and for noting the prompt service and the multi-point inspection video—we're glad you found it helpful! We aim to keep our customers well-informed about the condition of their vehicles. We appreciate your honesty about the follow-up requests for a review; we'll certainly take this into account to better balance our communications. Your satisfaction is very important to us, and we look forward to continuing to provide you with excellent service. If there's anything else you need, please let us know!

April 17, 2024

Everyone was very friendly and helpful in assisting me with my vehicle choice. I was undecided and they did not pressure me! More

by mgrice8816
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Pegelow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Serina Sprecco
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Apr 18, 2024 -

Volkswagen of Duluth responded

Thank you so much for sharing your experience! We're thrilled to hear that our team was able to provide you with friendly and helpful service as you navigated your vehicle options. At VW of Duluth, we understand how important it is to choose the right vehicle without feeling pressured, and we're glad we could create a comfortable environment for you. We hope you enjoy your new car, and please don't hesitate to reach out if you need further assistance or have any questions. Drive safely and welcome to the VW of Duluth family!

April 17, 2024

My Audi Q3 was engine oil change last week ago that was really good and very nice service. Thank for doing that. More

by thansoe0095
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words and for choosing us for your Audi Q3's oil change! We're delighted to hear that you were pleased with the service. At VW of Duluth, we strive to provide exceptional and thorough care for every vehicle, and it's great to know we met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Thanks again for your trust in us, and if there’s anything more we can do for your vehicle, please let us know!

April 16, 2024

I couldn't have asked for a better experience. They were very helpful and explained everything very well. They were able to accommodate me and do as much as possible without me being present, as I More

by Corey.j.miller3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Pegelow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Serina Sprecco
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Apr 16, 2024 -

Volkswagen of Duluth responded

We're absolutely delighted to hear about your excellent experience with us! Thank you for trusting us to provide a seamless and transparent service, especially given your frequent travels. It’s our priority to make each visit comfortable and straightforward, without any pressure or hassles. We're thrilled that you love your new car and look forward to welcoming you back in the future. Safe travels until we see you again, and enjoy every mile in your new vehicle!

April 15, 2024

VW of Duluth provides excellent & reliable services. Scheduling maintenance appointments is very easy. Staff are friendly and very helpful. More

by triciajleonard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I cannot remember the name of the maintenance service provider, Amber Blaylock
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Apr 16, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words and positive feedback! At VW of Duluth, we're committed to providing top-notch service and making your experience as smooth and enjoyable as possible. It's great to hear that you found scheduling maintenance appointments easy and our staff helpful and friendly. We look forward to serving you again soon and continuing to meet your expectations. Thank you for choosing us for your automotive needs!

April 12, 2024

I could not have asked for a better experience than what I had with Serina. She understood that I was the one buying and not my husband, and listened to me and looked to him for his thoughts when I did. A f More

by katielarsondc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serina Sprecco, Michelle Rice
Report | Print
Apr 12, 2024 -

Volkswagen of Duluth responded

Hello, Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear about your positive experience with Serina at VW of Duluth. It's fantastic to know that she respected your role as the primary buyer and provided the attentive, inclusive service we strive for. We're also delighted that your experience stood out positively from other dealerships. Your recommendation, especially to other women, is the highest compliment we could receive. We look forward to welcoming you and anyone you refer to us in the future. Thank you for choosing VW of Duluth, and we hope to serve you again soon! Best regards, The Team at VW of Duluth

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