Volkswagen of Duluth

Volkswagen of Duluth responded

Hello! Thank you for sharing your positive experience with us! We're thrilled to hear that you've been very pleased with the service and that our staff has been accommodating, helpful, and supportive. It's our goal to ensure every visit is a great one, and feedback like yours is incredibly rewarding. We look forward to continuing to provide you with excellent service in the future! Best regards, The VW of Duluth Team

Volkswagen of Duluth responded

Hello! Thank you so much for your continued support and for recommending us! We're delighted to hear that you've had consistently positive experiences with our friendly and helpful staff over the years. It's always our goal to provide excellent service, and feedback like yours truly makes our day. We look forward to serving you for many more years to come! Warm regards, The VW of Duluth Team

Volkswagen of Duluth responded

Hello! It's fantastic to hear that you're loving your ID4 and had a great experience with Amber, Dan, and the rest of our team here at VW of Duluth. We truly appreciate your kind words and enthusiasm. We also want to thank you for your candid feedback regarding the review process. Understanding our customers' perspectives is crucial, and we'll definitely take your comments into account. The intent of our review requests is to continually improve our service, but we certainly don't want it to feel burdensome or pressured. Thank you again for sharing your thoughts and helping us enhance our customer experience. We look forward to making your future visits as enjoyable and stress-free as possible! Warm regards, The VW of Duluth Team

Volkswagen of Duluth responded

Thank you so much for sharing your 5-star experience with VW of Duluth! We're delighted to hear that Keaton was able to provide you with friendly and attentive service, and that he found the perfect vehicle for you. It's important to us that all our customers feel comfortable and supported throughout their purchasing process, especially first-time buyers like yourself. We're also glad to have been able to assist you with the speaker issue immediately after your purchase. Our commitment to customer satisfaction extends beyond the sale, and we're happy we could coordinate the repair on your behalf. Your appreciation means a lot to us, and we're grateful for your kind words. Thank you for choosing VW of Duluth, and we look forward to continuing to provide you with excellent service in the future!

Volkswagen of Duluth responded

Thank you for sharing your experience with us at VW of Duluth. We're glad to hear that Dan has been prompt and kind in his communications with you. We understand that encountering issues with a new vehicle can be frustrating, and we appreciate your understanding that these issues are not a reflection of Dan's dedication to service. It's great to know that our service team has been accommodating and has provided excellent care in addressing the issues with your Atlas. We are committed to ensuring that your vehicle performs to your expectations and that any concerns are resolved promptly and effectively. Thank you for your patience and for choosing VW of Duluth. We look forward to continuing to provide you with quality service and support.

Volkswagen of Duluth responded

Thank you for your wonderful feedback! We're thrilled to hear that our team at Volkswagen of Duluth provided you with courteous and knowledgeable service. Providing prompt and efficient service is what we strive for, and we're glad that you appreciated the added convenience of our shuttle service and home delivery of your car after servicing. Your satisfaction is our priority, and it's great to know that we've met your expectations. We look forward to continuing to serve you with the same high level of care in the future. Thank you for choosing us!

Volkswagen of Duluth responded

Thank you for taking the time to provide us with your valuable feedback. We're thrilled to hear that you had a great experience with Drew! His professionalism and dedication to answering all your questions are exactly what we strive for at VW of Duluth. However, we're sorry to hear about your experience with the trade-in offer. We aim to provide fair and competitive offers, and it seems we missed the mark in this instance. We understand how receiving a significantly lower offer can feel disappointing and will review our appraisal processes to better align with market values. Thank you for bringing this to our attention, and we're glad that Drew was able to make your experience better. We appreciate your honesty and hope to serve you better in the future. If there's anything more we can do to assist you, please let us know.

Volkswagen of Duluth responded

Thank you so much for your kind words! We're thrilled to hear that you had a professional and courteous experience throughout your transaction at VW of Duluth. It's wonderful to know that our finance team was able to expedite the process efficiently and to your satisfaction. We strive to make every aspect of our service exceptional, and we're glad we met your expectations. We look forward to welcoming you back for any future needs. Thank you for choosing us!

Volkswagen of Duluth responded

Thank you for your feedback on our service being quick and easy! We always aim to provide efficient service and are glad to hear that we met your expectations in that regard. However, we apologize for any frustration caused by the survey's minimum word requirement. We appreciate this input and will consider how we can improve the survey experience to make it more user-friendly. Your satisfaction is important to us, and we value your insights as they help us enhance our service. Thank you for choosing VW of Duluth, and we look forward to serving you again.

Volkswagen of Duluth responded

Thank you for taking the time to leave such a positive review! We're delighted to hear that you had a great experience with Anjay. His commitment to providing excellent service is a big part of what we strive for at VW of Duluth. We'll make sure to pass your kind words along to him. Enjoy your new car, and thank you for recommending us! We look forward to serving you and anyone you refer to us in the future.