Volkswagen of Duluth

Volkswagen of Duluth responded

Hello, Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience at VW of Duluth, and it’s fantastic to know that Samantha was able to make your time with us so special. We strive to provide the best service and are delighted to have exceeded your expectations. Your kind words are greatly appreciated, and we'll make sure Samantha receives the recognition she deserves. If there's anything more we can do for you in the future, or if you have any further questions or needs, please don't hesitate to reach out. Warm regards, The VW of Duluth Team

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to share your experience with us! We're delighted to hear that Amber was able to assist you promptly, even without a prior appointment. Her dedication to providing transparent and understandable explanations is something we value highly at VW of Duluth. We understand that car issues can be inconvenient, and we strive to make the process as smooth and straightforward as possible. We're glad that Amber was able to meet your needs and we look forward to serving you again in the future. Your satisfaction is our priority, and we appreciate your feedback!

Volkswagen of Duluth responded

Hello, First off we would like to apologize for the difficulties you experienced during the purchasing process at VW of Duluth. It’s unfortunate that the vehicle your wife initially wanted was sold prior to your decision, and we acknowledge the frustration caused by our inventory list not being updated in a timely manner. We also regret any inconvenience you felt due to the transition between our sales team and the delays that followed. We are pleased to hear, however, that we were able to locate a suitable Atlas for your wife, and we appreciate your patience and understanding throughout this process. Our team is continually striving to improve our customer service and the accuracy of our sales procedures. We are looking forward to seeing you again when you come to pick up your new Atlas, and we are confident that our service department will provide you with the quality experience you expect. Thank you for your feedback, as it is crucial for our improvement. If you have any more concerns or need further assistance, please don’t hesitate to reach out.

Volkswagen of Duluth responded

We're thrilled to hear that your experience was quick and easy, and that our team was polite and helpful! At VW of Duluth, we strive to make every aspect of purchasing and owning a vehicle as smooth and pleasant as possible. Thank you for choosing us, and we look forward to continuing to serve you with the same level of excellence in the future. If you need any more assistance or have further questions, feel free to reach out.

Volkswagen of Duluth responded

Hello, Thank you for sharing your experience with us. We're glad to hear that our sales team provided you with helpful and pleasant service. Regarding your concerns with the Certified Pre-Owned inspection, we appreciate you bringing them to our attention. We are always looking for ways to enhance our processes and ensure our customers receive the best possible service. We are ready to address the noise issue with the sunroof and ensure that your vehicle is performing to your satisfaction. Please contact us at your earliest convenience to schedule a service appointment. We are here to assist you and ensure that all your needs are met. Thank you again for choosing VW of Duluth. We look forward to serving you. Best regards, The Team at VW of Duluth

Volkswagen of Duluth responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with your Tiguan service at VW of Duluth. Our team strives to provide efficient and professional service, and we're glad we could meet your expectations. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We're pleased to hear that Daniel provided professional and thorough service and that you felt well-informed throughout your visit. We apologize for not meeting all your expectations regarding the car wash and windshield cleaning. We appreciate this input and will certainly consider how we can incorporate such services in the future to enhance our customer experience. Thank you for choosing us, and we hope to exceed all your expectations on your next visit.

Volkswagen of Duluth responded

Thank you for your kind words and for recommending us! We're thrilled to hear that Tyler provided you with great service and that you love your new vehicle. At VW of Duluth, we strive to ensure every customer finds just what they're looking for and enjoys a seamless experience. We hope you enjoy many happy miles in your new ride, and we look forward to serving you again in the future!

Volkswagen of Duluth responded

We're delighted to hear about your excellent experience at Volkswagen of Duluth! It's great to know that your Atlas was serviced promptly and that our friendly staff made a positive impression. Catching those warranty repairs during your appointment and handling them immediately shows our commitment to thorough and efficient service. We appreciate your feedback and are thrilled you're happy with the outcome. Thank you for trusting us with your vehicle!

Volkswagen of Duluth responded

At VW of Duluth, we're thrilled to hear about your positive experience! It's great to know that Dan Huffman's communication met your expectations and that the problem with your vehicle was resolved promptly. We're also glad that the delivery of your repaired vehicle directly to your doorstep added a nice touch to our service. Thank you for choosing us!