Volkswagen of Downtown Chicago - Service Center

Great experience Everyone was very friendly and helpful, my car was serviced in an efficient time frame. I am very happy with the experience. Filling out this form is Everyone was very friendly and helpful, my car was serviced in an efficient time frame. I am very happy with the experience. Filling out this form is kind of irritating me though... More

Great Fast and Friendly Sercive I came in for a 30 day check up after just purchasing our second car from Fletcher Jones. The service I receive was very friendly, and could not hav I came in for a 30 day check up after just purchasing our second car from Fletcher Jones. The service I receive was very friendly, and could not have been more efficient. I was in and out of there in the morning so that I could make it to work on time. I appreciated that I did not have to wait around as I have had to do at other places. I also received a call from Robert as soon as my car was ready to be picked up. I would definitely recommend this establishment to others. More

Excellent & responsive service! The team at Flecther VW & Audi provided me excellent service, from the associate that booked my appointment, to the shuttle drivers, and of course the The team at Flecther VW & Audi provided me excellent service, from the associate that booked my appointment, to the shuttle drivers, and of course the excellent service reps. Flecther Jones exceeded my expectations. Thanks! More

awesome experience Staff was so polite. Very fast work. Everything was explained to me. Jose was the best. He got me a loaner because I needed to pick up my kids from sc Staff was so polite. Very fast work. Everything was explained to me. Jose was the best. He got me a loaner because I needed to pick up my kids from school. They were very thoughtful. More

Fast, Friendly & Accomadating I was able to get service appointment immediately and was also provided a shuttle to and from the facility. The employees were extremely friendly an I was able to get service appointment immediately and was also provided a shuttle to and from the facility. The employees were extremely friendly and worked hard to make sure all of mu family's needs were met while we waited. I was provided several updates texts regarding the progress on my work. I will definitely return. More

Trust them completely! Have been going to FJ since 2003 when I got my first beetle. I still have it and that's thanks in large part to the care it's received at FJ. The se Have been going to FJ since 2003 when I got my first beetle. I still have it and that's thanks in large part to the care it's received at FJ. The service staff and particularly, Jose, is outstanding. He goes the extra mile to ensure that I've understood everything and am getting the best service. Jose got into my new car and helped sync my new phone with my new Beetle and helped with other questions. I don't even have to ask, he'll just step up to it. I'm passing on my old beetle to my son and trust that he'll have the same joy that I experienced with it because it's been so well taken care of at FJ. More

Fabulous support/ fabulous service Fletcher Jones was able to get me in quicker than I expected. They took care of all of the concerns that I had, and charged me for the minimal amount Fletcher Jones was able to get me in quicker than I expected. They took care of all of the concerns that I had, and charged me for the minimal amount of work. I was impressed with their work, their effort, their care, their thoroughness, and then, the sparkling clean car! I bought my car from them, and plan to return, as they were helpful and fair with me. They gave me a great deal with my trade-in. More

very helpful and courteous staff Jose did a great job of helping me. I really appreciated his help. I have went to other VW dealers, but none were as good nor as friendly as Fletcher Jose did a great job of helping me. I really appreciated his help. I have went to other VW dealers, but none were as good nor as friendly as Fletcher Jones Volkswagon More

This is the worst dealership. I would strongly encourage anyone looking for a VW dealership to stay away. The sales people and service department are extremely dishonest. Service dept. damaged my car and anyone looking for a VW dealership to stay away. The sales people and service department are extremely dishonest. Service dept. damaged my car and then tried to deny it. They also have tried to charge me for unnecessary repairs. Look for another VW dealership even if it's out of your way. More

Worst auto service experience ever. More