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Volkswagen of Alamo Heights

San Antonio, TX

Overview
Reviews
Vehicles
4.5
520 Reviews
Call Dealership (210) 828-1201

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 520 reviews

September 03, 2024

No haggling, just great service. Armando is very knowledgeable and answered all my questions. Thank you! More

by Jfk93cheer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armando Chavarria
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Sep 06, 2024 -

Volkswagen of Alamo Heights responded

Hi, we're happy to hear you had such a positive experience with Armando! If you have any further questions, please give us a call. We're always happy to help!

September 03, 2024

Wonderfull. They are excellent. Lee and Jose was great. I have always had a VW Jetta. Traded in my 2014 diesel Jetta😢. With 160,000 miles. I love my new More

by JINS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose and Lee the general manager
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Sep 06, 2024 -

Volkswagen of Alamo Heights responded

Hi, thank you for taking the time to leave a review for us at Volkswagen of Alamo Heights. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 02, 2024

Iris was a great help, went out of her way to help me each time I was there. More

by briannacampos00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris
Report | Print
Sep 06, 2024 -

Volkswagen of Alamo Heights responded

Hi, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Volkswagen of Alamo Heights

August 31, 2024

The first thing I noticed about this dealership is how well they’re staffed. This of course is a big plus to customers dropping off their cars, or picking them up. More

by Antonio.gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Audas
Report | Print
Sep 05, 2024 -

Volkswagen of Alamo Heights responded

Hi, we are so happy to read such a great review about Volkswagen of Alamo Heights! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2024

Cost differences between text link and app. I will drive my car today and during the weekends but I believe the belt replace affect something, is not felling good after drive from the dealers More

by dancroda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name not listed
Report | Print
Sep 06, 2024 -

Volkswagen of Alamo Heights responded

dancroda, Thank you for informing me about your recent service experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Lee Tinoco General Manager ltinoco@vwofalamoheights.com

August 29, 2024

Used to love this location, will be switching back to north park for future services. More

by JNR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Aug 31, 2024 -

Volkswagen of Alamo Heights responded

JNR, We sincerely apologize for any inconvenience you had while visiting our store. Your experience seems to have fallen short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please contact me at ltinoco@vwofalamoheights.com. I would like to discuss how we can regain your trust. Sincerely, Lee Tinoco General Manager

August 28, 2024

Just finished my first service and Leilani was great! Very professional and courteous! VW of Alamo Heights got me in and out in record time! Highly recommend them for all your VW needs! More

by MELVIN.WILLIAMSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani R
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Aug 29, 2024 -

Volkswagen of Alamo Heights responded

Hi, we are very happy we could provide you with a positive experience! Thanks for the recommendation and have an amazing day!

August 28, 2024

I really appreciate the help provided during service. When service requirement time changed they checked to ensure I had a ride for the day. More

by laws.dustin27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni Jade
Report | Print
Aug 29, 2024 -

Volkswagen of Alamo Heights responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 27, 2024

Service is always good. Iris was very helpful and got me a rental car when they needed to replace my catalytic converter. I’ll always recommend them for service. More

by jadepatek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris in service
Report | Print
Aug 31, 2024 -

Volkswagen of Alamo Heights responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

August 27, 2024

I am really impressed with the staff. Iris was wonderful at assisting me. Very pleased ! More

by G Money
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris Del Rosa
Report | Print
Aug 27, 2024 -

G Money responded

Very pleased with the service at Alamo Heights location.

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