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Volkswagen of Alamo Heights

San Antonio, TX

Overview
Reviews
Vehicles
4.6
922 Reviews
Call Dealership (210) 828-1201
View Awards

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 922 reviews

July 09, 2026

Scheduled a week ahead, service completed as promised, slightly ahead of the time allocated. Thank you. More

by Claudioc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cameron, Victoria Hammond, James Ward
Report | Print
July 09, 2026

The advisor was friendly and was giving me an update of the vehicle was at. Final texts was that it was ready. More

by 2009 Jetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RAuda
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July 08, 2026

The staff were very attentive and shows excellent customer service. They provided detailed explaination to services. More

by Kajuan21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
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July 06, 2026

Service girl was great, actual service not so good. Returned my vehicle almost 3 hours later, I got in service light still on. Told service girl, another staff tried to reset service light, but to no More

by auroratruckingllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lanoini
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Jul 08, 2026 -

Volkswagen of Alamo Heights responded

I'm happy to hear that your Service Advisor was so helpful and took great care of you. On the other hand, I am sorry to hear about your vehicle. Unfortunately, I am not able to find any information on your service visit without some additional information from you. If you wouldn't mind reaching out to me directly so that I can look into your visit and what may have happened with your vehicle, I would appreciate it. Thank you, Chris Cameron General Manager Group 1 Volkswagen of Alamo Heights (210)582-1148 ccameron@group1auto.com

July 06, 2026

Great service department friendly, professional and trustworthy. The video inspections really give you peace of mind. More

by icearmy2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana
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Jul 08, 2026 -

Volkswagen of Alamo Heights responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 30, 2026

The Service Department here at 1 Alamo Heights provided excellent customer service.and because of that I am a repeat customer. More

by sonyap0626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Buchanan
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Jul 01, 2026 -

Volkswagen of Alamo Heights responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

June 30, 2026

When you make an appointment, it should not take 4 hours for an oil change. More

by Mathteacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal
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Jul 02, 2026 -

Volkswagen of Alamo Heights responded

Thank you for your feedback. We sincerely apologize for the extended wait time and understand your frustration. Due to a high volume of customers taking advantage of our deeply discounted Fourth of July oil change special, which did not require appointments, our service department experienced longer-than-normal wait times. We recognize this impacted customers with scheduled appointments as well. We are actively making staffing adjustments and working to improve our service times. We appreciate your patience and thank you for bringing this to our attention. Mike Terry  Service Director  Group 1 Volkswagen Alamo Heights mterry@group1auto.com 210.582.1143

June 29, 2026

I want to recognize Crystal Audas, Service Advisor at Volkswagen of Alamo Heights, for the outstanding service she provided. She did a phenomenal job from start to finish. It truly makes a difference whe More

by art
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Audas
Report | Print
Jun 30, 2026 -

Volkswagen of Alamo Heights responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Volkswagen Alamo Heights. Please don't hesitate to reach out if there's anything additional we can do for you.

June 25, 2026

Really work hard to satisfy the customer, very professional and trustworthy. I’ve been a customer for years. More

by Vic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosalyn
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Jun 26, 2026 -

Volkswagen of Alamo Heights responded

Hi, we are so happy to read such a great review about Group 1 Volkswagen Alamo Heights! Please don't hesitate to reach out if there's anything additional we can do for you.

June 24, 2026

The dealership was clean . The people were Very friendly and flexible with me. They helped me get what car i wanted. More

by hrh198591
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Martinez
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Jun 26, 2026 -

Volkswagen of Alamo Heights responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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