Volkswagen of Alamo Heights

Daniel did an excellent job of researching vehicles and finding the right car for me. Also, the dealership gave me much more for my trade-in than several other dealers I visited. Daniel went the extra mi finding the right car for me. Also, the dealership gave me much more for my trade-in than several other dealers I visited. Daniel went the extra mile to make the purchase happen by finding custom wheels for my new car. He even changed the wheels himself to make sure that I got out of the dealership on time. More

Our experience in purchasing a new vehicle from Rod East Volkswagen surpassed our expectations in all respects. Our salesman, Julio Carmona, was knowledgeable, courteous, and helpful. He did not pressure u Volkswagen surpassed our expectations in all respects. Our salesman, Julio Carmona, was knowledgeable, courteous, and helpful. He did not pressure us in any way, which is exceptional in our car buying experience. We feel the price and value are commensurate. To wit, we are extremely pleased with our purchase. More

Why do we love Rod East VW? I'll tell you why. For years we have gone to Rod East Volkswagon to purchase our vehicles. We have purchased new VW's, used VW's, and even a used Honda from their used car select we have gone to Rod East Volkswagon to purchase our vehicles. We have purchased new VW's, used VW's, and even a used Honda from their used car selection. The service is number one, from the sales specialists to the guys in the service department, they have always treated us like family. On our most recent purchase, we traded in our VW van for a used Honda van. The transaction was without hassle. Paul Hernandez took us through each step with ease, he demo'd the used vehicle, and even put on the plates when we picked it up. His quality service reinforced our impression that Rod East VW is the best dealership around!. It may be another 5 years before we purchase a new vehicle, but Rod East is the first place we will look. Thanks Paul Hernandez and thanks Rod East! More

We first met Paul Hernandez while waiting for repairs on our previous car at the dealer next door. We had been planning to purchase a new car for several months and had already visited several dealerships a our previous car at the dealer next door. We had been planning to purchase a new car for several months and had already visited several dealerships and driven three different makes of sedans. Paul greeted us warmly and we had his full and personal attention, even though we told him we were just passing time. We asked him to show us a new Passat station wagon because we had driven one as a rental in Germany. Paul responded to every question we asked with factually correct information. Even when a particular feature of the Passat was not appealing to us, he did not try to talk us into anything or to convince us that we should accept something not on our list of priorities. He was just a tremendous source of information and knowledge with absolutely no hint of sales pressure. He earned our trust completely. On the same front lot was a 2010 CC, fully equipped with 18" wheels,navigation and premium sound. The car really got our attention because of the really high curb appeal even though we were not in the market for the expensive options. Our personal guide to Volkswagen, Paul, was equally knowledgeable about this car and willingly (even eagerly)gave us detailed information about the many standard features of the luxury package. We especially liked the leather trim, blue tooth phone capability, full power front seats,etc. etc. etc. We did not ask to test drive, but told Paul we hoped to return for that at a later date. We did return on April 15 when we were able to get our previous car after repairs at the dealer next door. On that day Paul was not at the Rod East dealership because he was attending a training session. We were welcomed by Mario Espinosa who understood our desire to continue working with Paul, but he assured us that Rod East VW was a family of dedicated employees and all were motivated by friendly customer service. Mario toured us through the storage lot pointing out every CC in stock and answering our questions. Just as we were ready to test drive, Mario pointed out a silver luxury model that we could drive if we wished. We later learned that it was a demonstrator model being driven by Mr. Rod East as his personal vehicle. That test drive almost certainly clinched the deal for us, especially when we learned of the new car warranty but with a very generous discount. Mario started us off on the paperwork and Mr. East personally stopped in to tell us he was sure we would really enjoy this car. The car is now ours and we are really enjoying it. We returned to San Antonio on April 23 when Paul had arranged for some minor details to be checked out. A courtesy shuttle was provided to our downtown hotel and we were picked up again that afternoon to claim our new CC. We met several other members of the Rod East family and all fully embodied the Rod East spirit of friendly and exceptional customer service. We are back in Corpus Christi now, but Paul's latest good will effort was a follow-up phone call to let us know that we could call him with our questions at at any time or stop by for a visit the next time we are in San Antonio. Thanks personally to Paul Hernandez with assistance from Mario Espinosa and all of the Rod East crew that we have already met. Delbert and Hedy Hooper More

I have always been treated with courtesy and given great service. I certainly would not hesitate to buy a car from Rod East . There service has always been top notch. Since I often wait for my car to be service. I certainly would not hesitate to buy a car from Rod East . There service has always been top notch. Since I often wait for my car to be serviced I can say everybody has always been friendly and certainly worth recommending for sales or service. More

I had done my window shopping for a new VW Jetta Sportwagen TDI on the internet. I had called Rod East VW to make an appointment to buy and when my wife and I arrived, Paul Hernandez was actually w Sportwagen TDI on the internet. I had called Rod East VW to make an appointment to buy and when my wife and I arrived, Paul Hernandez was actually waiting at the door for us (which he opened for us). The courtesy and hospitality remained consistent throughout the purchase process. Paul and the entire staff were down to earth and did none of the typical high pressure tricks I have seen at most other dealers. We drove out that day with a new VW and left my trade-in with them. I have been treated professionally and with courtesy in all contacts with Rod East personnel. Paul has actually initiated several contacts with me since buying the car. With only two service appointments so far (12,000 miles in four months on the car), I can say I am a very happy customer. More

When shopping for a new Volkswagen CC, I visited the Rod East Volkswagen dealership because of its good reputation and the good experience my friend (also a VW owner) has had with this dealer. Mr. Paul Her East Volkswagen dealership because of its good reputation and the good experience my friend (also a VW owner) has had with this dealer. Mr. Paul Hernandez, the Sales Specialist that assisted me in buying my new car, was extremely helpful and knowledgeable; and he made the experience very worthwhile. I would certainly recommend others that are in the market for a Volkswagen to visit Rod East Volkswagen. More

Daniel is always willing to help us out. We purchased two vehicles last year. Very willing to help us find the right vehicle for us. We didn't have a lug nut for the tire and he came out to the house t two vehicles last year. Very willing to help us find the right vehicle for us. We didn't have a lug nut for the tire and he came out to the house to help us change our tire. When going into service, Solomon and others at the dealership always call me by name when entering the shop and try to complete service to my vehicle in a timely manor. More

This by far has been my best buying experience ever! From my salesman, Danny, to the manager, Dado, and Richard in finance everything was smooth. I will and have recommended Rod East to everyone I know From my salesman, Danny, to the manager, Dado, and Richard in finance everything was smooth. I will and have recommended Rod East to everyone I know. I have purchased my last four volkswagens from Rod East and have never been dissappointed. I am so pleased with their customer service that I drove from El Paso to San Antonio (8 hours) in order to do business with Rod East. More

First Class service all the way. From the moment we walked in and started worked with Daniel, I knew it was going to be a good experience. The entire staff at the dealership was knowledgeable and eage walked in and started worked with Daniel, I knew it was going to be a good experience. The entire staff at the dealership was knowledgeable and eager to answer any concerns we had, and never put any pressure on us. I enjoyed the whole experience so much, that I brought a friend over there two weeks after I got my GTI and she bought a Jetta that day. My wife and I have already started to save our pennies so we can go back and get a Toureg for her. More