Volkswagen of Alamo Heights

After researching the new VW Jetta in my search for a car - I used the Rod East VW website to inquire about a quote and set up a test drive. Internet Manager Lori Esquivel contacted me the next business day - I used the Rod East VW website to inquire about a quote and set up a test drive. Internet Manager Lori Esquivel contacted me the next business day and we set up a test drive for the following weekend. Lori made me feel very comfortable as we discussed what I wanted and introduced me to my sales rep, Paul Hernandez who took me for a test drive. Paul was also very easy to talk to and told me about the Jetta and it's features. Needless to say, after my test drive - I decided to purchase the car. Overall impression of the Rod East VW Internet Sales team is very positive and I would definitely recommend them to friends or family. Their follow up has also been very good! More

We were very pleased with the customer service at Rod East when we walked in to look for a new Jetta. Lori and Mario were very helpful, professional and friendly. This "car buying experience" was by far East when we walked in to look for a new Jetta. Lori and Mario were very helpful, professional and friendly. This "car buying experience" was by far one of the best we have experienced. We were happy with the pricing and we are certain we got a great deal. We are first-time owners of a Volkswagen and are extremely happy with the overall experience at Rod East. More

not set up for routine services such as oil change. If you want an oil change you have to book weeks in advance and plan on leaving your car all day with service people who see disgusted that you are ther you want an oil change you have to book weeks in advance and plan on leaving your car all day with service people who see disgusted that you are there. Also, I bout the car new. When I had a fender bender an independent body shop rep asked about my "other accident" pointing to the driver's side front and rear door. When i told him I'd been in no other accident and the car was almost new, he showed me how he could tell that it had had some pretty major body work done to it. Rod East never mentioned that. I also have a friend who bought new a Tourag, took it in for service where its roof was damaged. The only way my friend found about the roof damage was that he knew the owner of the body shop where Rod East took it for repair. Rod East didn't tell him that they had damaged his car and had taken it to a body shop for repair. Instead, they made up lies about why it was taking so long. More

It is always a pleasure to deal with the personnel from Rod East. From sales people to service staff everybody is very helpful and knowledgeable about their job. Customer service is always great. Specifica Rod East. From sales people to service staff everybody is very helpful and knowledgeable about their job. Customer service is always great. Specifically, Lori, Jose, Salomon and David were very helpful, also cashiers and front desk people. I had the chance to see my car in the workshop and the mechanics were also very helpful and friendly. I enjoy driving my VW, I had a station wagon Passat 2002 and I exchanged it for a Jetta 2007. So far I am so happy and satisfied with it and hope it stays that way. I live in Alamo Heights and teach at Northwest Vista College, I drive there everyday. It is very important for me to drive a car that is reliable, economic and safe; I find all that in a VW. Thank you for a great service, you really make people feel at home ! More

I was very pleased with how fast, easy and enjoyable this entire process was. I came in and spoke with Lori from Internet sales who had already narrowed down my choices based on my interent requests. Then Da entire process was. I came in and spoke with Lori from Internet sales who had already narrowed down my choices based on my interent requests. Then Daniel showed me the vehicles and took me for a test drive. He was very knowledgeable about the different vehicles and their features. He patiently went through each vehicle explaining to me all the details pertaining to the vehicle. Daniel went out of his way to help me out during my purchase process. Once I made my decision and credit was approved, I was driving away in my brand new car in no time at all. I feel very good about my purchase. More

Paul did a great job answering all of our questions and highlighting the details of the 2011 VW Golf. This was by the far the best car-buying experience I've been through and Paul was the most knowledgeab highlighting the details of the 2011 VW Golf. This was by the far the best car-buying experience I've been through and Paul was the most knowledgeable salesman I've met. The best part was I came in with a pretty high expectation for pricing due to my association with USAA and Rod East beat the price on their very first offer. I was truly impressed and got far more than what I was anticipating with regards to professionalism, expertise and friendliness. Would highly recommend Rod East VW to anyone looking for a great car at an unbeatable price. More

We were looking for a VW to buy, mainly the Passat and we were also checking out the 2010 and 2011 Jetta. Mario greeted us at the door, showed us both cars and we test drove both of them. He was very atten were also checking out the 2010 and 2011 Jetta. Mario greeted us at the door, showed us both cars and we test drove both of them. He was very attentive and answered all our questions. He gave us the prices of the cars, with no "hassle or price game playing". I felt no pressure, felt very at ease. The sales pitch and hassling is one of the main reasons I feel anxious about going to car dealerships. I have to say that I was pleasantly suprised and felt very comfortable when buying my new car. I had visited another VW dealership during that same week and I was not very pleased. I would definitely recommend your VW dealership to others and in the future would again consider buying from your dealership. Joel was also very helpful and friendly. Keep up the good work. You have a great team. Thank you, Edward and Blanca More

Lori was very helpful in finding the right car according my specifications and upfront about pricing and gathering all the paperwork required. Daniel extremely friendly and knowledgeable about all the feat my specifications and upfront about pricing and gathering all the paperwork required. Daniel extremely friendly and knowledgeable about all the features of the car and explaining them. Financing was also a breeze. Very upfront explanation and options regarding warranties. More

The staff at Rod East VW (Lori, Mario, Paul, Richard, and Soloman) went out of their way to help us from the time we sent an e-mail showing interest in a 2010 Routan; showing us the van, working with the fin Soloman) went out of their way to help us from the time we sent an e-mail showing interest in a 2010 Routan; showing us the van, working with the finance department, finally working with the parts department to install the dual tv system. We had a great experience working with Rod East VW staff listed above and would recommend this dealership to everyone we know. They are AWESOME!!! More

I have previously purchased five new beetles from Ancira Volkswagen and was ready for number six. I went to the dealer; told them I was going to pay cash; and asked for their best deal. I felt the quote I Volkswagen and was ready for number six. I went to the dealer; told them I was going to pay cash; and asked for their best deal. I felt the quote I received was not indicative of the loyalty of my patronage to Ancira. I wife told me to try Rod East "what do you have to lose"? I was greeted with courtesy, professionalism, and treated with the utmost respect. I was informed that because of my purchase history I was considered a perferred customer and received an extremely fair deal. My mind was made up immediately and I am now an avid Rod East fan. I can not remember Daniel's last name but he is an outstanding young saleman. More