Volkswagen of Alamo Heights

Daniel Saenz was the sales rep we worked with. He was very helpful and not pushy at all. He helped us make a choice through very extensive product knowledge. He answered all of our questions. We decided very helpful and not pushy at all. He helped us make a choice through very extensive product knowledge. He answered all of our questions. We decided on a Jetta TDI, then went off to look elsewhere. Rod East didn't participate in the Costco program, but I made an offer to them using it rather than the next closest dealer, mainly because we felt Daniel had earned our business. If they had not accepted it, I would probably have gone to the other dealer, but only for the money saved. He and the manager got together and decided to accept my offer. Daniel did a great job during our initial contact, through financing and after the sale. We've taken the car in for 10k maintenance, and the service manager was by the book, thorough and knowledgeable. Daniel also checked up on us again after the 10k maintenance. I can say that the people at Rod East are very good at what they do; they must have good training and management programs there. The Jetta is the best purchase I've ever made. More

the employees at rod east Volkswagen were all very helpful and friendly. paul hernandez has been especially helpful with keeping contact with me in order to insure that i have been satisfied with my helpful and friendly. paul hernandez has been especially helpful with keeping contact with me in order to insure that i have been satisfied with my purchase and also to make sure that everything regarding the warranty and other add ons were taken care of properly. overall it has been a great experience and i would definitely recommend rod east to anyone. More

Lori responded to an email inquiry within about 30 minutes; then talked to me on the phone when I called. When I came in to the dealership, she introduced me to Daniel. He showed me the car, took th minutes; then talked to me on the phone when I called. When I came in to the dealership, she introduced me to Daniel. He showed me the car, took the road test with me (I did not know about the gate in the back, which I loved), and guided me through the process of buying the next day. In every way he was helpful. After two days I could not start the car for some strange reason. I called at 7 in the morning and talked to the service people and was told how to start the car. How can I not love Rod East! I am telling all I know where I found my car. Thanks Lori, Daniel, and Richard! Deborah Livingston More

Soloman has been my service man for several years (I have 2 VW Passats 99 and 08). He is always polite and on top of his game. Always explains to me exactly what my car needs and how much it will cost. He is 2 VW Passats 99 and 08). He is always polite and on top of his game. Always explains to me exactly what my car needs and how much it will cost. He is not pushy, but is good about recommending service things that I may not have thought of. I highly recommend Soloman. More

I have was very pleased with Rod east and the my salesman Dan who was great with me and my wife. I had lot's of things I wanted to know and he new all about the car, I was really happy at the way I was treat Dan who was great with me and my wife. I had lot's of things I wanted to know and he new all about the car, I was really happy at the way I was treated and will come back for another car . I would be glad to share this with anyone who would ask , I give them them 4 stars rating. Philip A Ozer MD More

Paul helped me get into an Eos. About 5 months later I had a problem with the convertible top. It was stuck in the middle; wouldn't go up or down. It was after service hours and I was going in circles f had a problem with the convertible top. It was stuck in the middle; wouldn't go up or down. It was after service hours and I was going in circles from receptionists to voice mail in the Service Depart. and back again. I finally called Paul. He immediately got in Service Van and came to pick up not only me, but my two grandchildren, car seats, back packs, etc. He took us back to the dealership where there was a car waiting for us. He put all of our stuff in that car and we were off. Now that is "Service after the Sale"!!! When it's time, I'll come back to Rod East and look for Paul. Cheryl Ditsler More

I bought my pre-owned 2003 Passat from Rod East VW, and have been satisfied with not only the car, but the Service staff as well. My Service Rep is Bryan Pyle, and shortly after my purchase, we had establi have been satisfied with not only the car, but the Service staff as well. My Service Rep is Bryan Pyle, and shortly after my purchase, we had established a very good dealer/customer relationship. Bryan is friendly, knowledgeable, and always willing to accommodate my schedule. I particularly like the follow up phone calls and/or emails I receive from them to make sure the service was properly done, and more importantly that I was satisfied. I usually wait for my vehicle, and as I meander around the dealership, the various sales staff and employees I meet are very courteous and friendly, and never afraid to strike up a conversation. I would highly recommend Rod East VW for service and sales. More

Mario was easy to deal with. Not pushy, he never tried to sell me a car I didn't like. Very knowledgable about the make and model I was buying. He hand delivered all documents to my work for my signatures. I sell me a car I didn't like. Very knowledgable about the make and model I was buying. He hand delivered all documents to my work for my signatures. I like Rod East because someone is always around to help answer any questions. Mario gave me his personal car for the day while mine was having the windows tinted. Great car buying experience. My wife, my sister and myself all purchased new VW's from Rod East within three weeks. That should tell you something about this dealership. More

Mario has a great amount of knowledge in Volkswagen automobiles. I have purchased 8 cars from Rod East over the coarse of 13 years. Five of them have been through Mario. I will continue to purchase f automobiles. I have purchased 8 cars from Rod East over the coarse of 13 years. Five of them have been through Mario. I will continue to purchase from Rod East due to the knowledge and professionalism of the sales staff. Mario has always gone above and beyond of what is expected of a sales person. From scheduling my test drives, setting up a loaner vehicle when needed to delivering my purchased vehicle to my job site; I know I can count on him. I never feel any pressure from him. That goes a long way. His knowledge alone is one thing that keeps me going back. Rod East has continued to be successful due to the people that work there. All the way from Mario, Luis, Richard, Gus to Mr. East himself. I look forward to doing business with them in the future. Great job Mario... More

This was my first new car purchase and with that, I did a lot of research. I wasn't certain on the car I wanted when I started looking, but I knew what I wanted in a car. I'm in the military and was actual lot of research. I wasn't certain on the car I wanted when I started looking, but I knew what I wanted in a car. I'm in the military and was actually on leave in San Antonio for a couple of weeks and while my main objective wasn't to purchase a car, I told myself that I'd look around and if I found a good deal I would go ahead and purchase one since I knew I would be purchasing one within the next couple of months. I spent about 4 hours a day during the first week I was there going to various dealerships, looking at new and used cars. By the end of the first week, I was exhausted from dealing with pushy salesmen and had almost given up on buying a car during this trip. However, I had a friend that purchased a VW Passat from Rod East and she told me I should go check them out. Trusting her judgment, I went ahead and gave them a shot. As soon as I pulled up to Rod East, I started walking around the lot to see if anything caught my eye. Within just a few minutes, I was approached by Danie Saenz and shortly into our conversation I could tell he was different than all the previous salesmen I had dealt with that week. Daniel actually listened to me and figured out what I wanted, what I had to have in a car, what appealed to me and the great thing was he didn't try to push me into buying. Daniel was extremely courteous and full of knowledge on VWs, which was good because I had lots of questions. I looked a three different Passats and found one that I wanted, but I really wanted the upgraded 18" rims and tires that were on another one. Daniel went back and talked to the manager and they agreed that I could order the upgraded rims and come back on Monday to have them put on because they couldn't take them off another car, but Daniel had other plans. While we were filling out all the paperwork, without me knowing Daniel was working behind the scene with the maintenance technicians and manager to have the rims and tires I wanted put on my car that day. I ended up leaving the dealership with my brand new 2010 VW Passat just the way I wanted it and I couldn't beat the price. After I decided on the car, I talked to my friend, Julia, that recommended I go there and come to find out, her salesman was also Daniel. Additionally, the lady that was working in the finance office was extremely helpful and made sure I understood all the terms before leaving there. And to top it off, they tinted my windows the following week and did an excellent job. If anyone is in the market for a new car, I would definitely recommend they go to Rod East and ask for Daniel Saenz. They won't be disappointed! Thanks for making my first new car purchase a such a success! Now I'm having a blast driving my new VW! Sincerely, Brent Heath More