Volkswagen of Alamo Heights

All the employees are looking to help every customer as they do their job. I recieved assistance right away as soonas i entered the dealership. Everyone was friendly. All my answers were answered without h they do their job. I recieved assistance right away as soonas i entered the dealership. Everyone was friendly. All my answers were answered without hesitation from the employees. I was assisted and arrived looking just to have maintanance and left with new friends and a new car. I would recomend this dealership and its employees to anyone. More

well my visits to car dealers has not always been the best having said that I can tell you alittle about my experience at Rod East. I work for the toyota plant so I figured that hey since I get a discoun best having said that I can tell you alittle about my experience at Rod East. I work for the toyota plant so I figured that hey since I get a discount that they would take care of me. WRONG!!!! I dont know why I was going to turn my back on V.W. for the price of a few thousand bucks anyway I had a 2010 corolla that I didnt want but I needed a car for work and since having credit that im not proud of I took the deal. Next morning I woke up hating myself for going against V.W. I called my good friend at Rod East. Since my wife and I had bought a 09 GTI I new they would take care of me, they did take care of me just like I was family. I am the very proud owner of a 06 Passat 3.6 4 motion very nice car. Oh yea I took the corolla back and they forgot who I was when I walked in to talk to them very bad choice. So who ever is looking to buy a new or used car you have to visit my fam at Rod East they will take care of you like they did for me and im sure you will have a good friendly experience..... More

Not often that I would take time to rate a automobile dealer..However my experience at this dealership introduced me to a completly new level of customer service and satisfaction. I honestly dreaded goin dealer..However my experience at this dealership introduced me to a completly new level of customer service and satisfaction. I honestly dreaded going there because one has to deal with the highway construction that the dealership has been involved with for several years, it is near the airport. A friend recommended them to me so I decided to check them out. My wife and I were greeted at the door and asked if we would like a cold drink of water or coffee? I had already made contact with the internet sales person and asked if she was available. The sales person that took care of us was very friendly and helpful and seemed to know the product well. We took a short drive in the model that was available and decided that we wanted an A/T and a different color. The dealership was able to locate what we wanted in just a few minutes in the Dallas/Ft. Worth Metro area and after we indicated our willingness to purchase it had it detailed anddelivered TO MY HOME the very next day. I still find this a little incredible. The dealership has not only sold a vehicle, more importantly they have gained a loyal customer. I certainly appreciated that there were no surprises in the closing at my home, no hard sell to purchase extended warranty and the like. Way to Go Rod East Volkswagen. Jack and Sandra Holmes More

Misdiagnosed my vehicle. Replaced transmission two times before the technician looked for a very apparent electrical issue. My vehicle only had a bad ground wire. They showed us the wire and they even stat before the technician looked for a very apparent electrical issue. My vehicle only had a bad ground wire. They showed us the wire and they even stated "we can't believe we missed this." It was completely frayed. I broke down twice upon leaving Rod East (San Antonio) on the interstate with my young children back to our home in Austin. Here's the kicker: They had my vehicle for three "months". They rarely returned phone calls. I had the worst service advisor in the planet. Could not have had worse luck than to bring my vehicle to this location. Did I mention they do not return phone calls. We met 50/50 on the service price. This was an ordeal in itself. I had several auto service professionals who stated we shouldn't of paid anything for the type of service we were provided. We had been big fans of VW vehicles until this experience. Never again. More

I highly recommend this Dealership! I have purchased many new cars over the years and I must say this was one of the most pleasant dealings I have ever had. I began my search for a new Tiguan on the In many new cars over the years and I must say this was one of the most pleasant dealings I have ever had. I began my search for a new Tiguan on the Internet and requested additional information from Rod East VW. I was almost instantaneously contacted by Lori and she invited me in for a test drive later that day. Upon my arrival, I was immediately greeted by Edgar and was literally driving the Tiguan (that Lori has sitting right in front waiting for me) within about 5 minutes. After my test drive, I guess you could say “the rest is history”.... that very next morning I was the proud owner of my new VW Tiguan!!! From my initial contact through my purchase, every person in the Dealership was extremely friendly and answered my multitude of questions. In addition and most pleasantly, there was absolutely no “high pressure” for me to purchase this vehicle. In general, I find this to be a "rarity" when working with car dealerships. It has been two weeks now and I am still in awe of this car and Dealership. Thanks you ROD EAST TEAM…. I feel like I’m part of the family and it feels great! Edgar, Lori and the team are all fabulous!!!!! More

Lori was very proactive with getting back with me and met my price request. Even though Lori was not in when I actually came in to look at the vehicle, Mr. Hernandez had all the necessary information and was my price request. Even though Lori was not in when I actually came in to look at the vehicle, Mr. Hernandez had all the necessary information and was able to get me into the vehicle I wanted. The Finance process was very efficient and I appreciated Mr. Roel's patience as I reviewed the paperwork in detail. More

This starts with Soloman Harris. I've had to take my 2001 Jetta in on a number of occasions for tune ups, oil changes, etc as well as major repairs (I drove the car hard in Europe on the Autobahn...not 2001 Jetta in on a number of occasions for tune ups, oil changes, etc as well as major repairs (I drove the car hard in Europe on the Autobahn...not to mention I flooded the engine. To the point, everytime I took the car in, Soloman provided the best customer service I've ever experienced in a dealership (FL, Germany, TX). It is because of him that I returned to Rod East VW in order to buy a car. At first, because of the ease-of-use of the internet, I stayed in touch with Lori in internet sales for 2 - 3 months. it took that long to locate a VR6 CC (2010) because of VW Germany's shipping guidlines. During that time I also (as opportunity arose) spoke with Daniel. Between Lori and Daniel I was kept abreast of when a CC would be available. Their follow-up was extra-ordinary. As things turned out, my wife and I ended up working with Mario Espinosa, who took us on a test drive of the 2010 CC VR6. Unfortunately, the CC that came in (again this is mother - VW in Germany determining how many cars are delivered where, incl. color) was white and we just couldn't get over the color thing. I know, picky. Anyway, Mario scoured the the US and found two VR6 CCs on the east coast, but they didn't fit the bill either. Mario suggested that we order a 2011 CC so that we would get the car we wanted. We reviewed the specs and it turned out that the 2011 had some things that we REALLY wanted and that clinched the deal. We haven't bought one yet, be we have placed an order! I can't speak for others' experience, but this VW dealership takes first place in my book. More

I was able to handle most of the transaction online with Lori: choice of vehicle, desired options, financing. Would have been a fast transaction at the dealership if the people ahead of me didn't have credi Lori: choice of vehicle, desired options, financing. Would have been a fast transaction at the dealership if the people ahead of me didn't have credit issues and negotiated with the only finance person for over two hours. More

I walked into the dealership with the same expectation that I have for every car dealership; lousy salesmen who are only worried about making a sale even if it means screwing over the customer. When I wa that I have for every car dealership; lousy salesmen who are only worried about making a sale even if it means screwing over the customer. When I walked into Rod East, I felt absolutely no pressure during any parts of the experience. Lori Esquivel (internet sales) introduced me to Daniel Saenz who showed me several different GTI models. Within a few minutes we were test driving a specific model that I picked out. Daniel was able to answer every once of my questions. When it came time to talk features, Daniel was honest with me and explained that they only have certain models in stock on the lot, but he would look a other dealerships around Texas to find the perfect match. After deciding to purchase the car I had originally test drove, I was pleased to hear that Rod East had agreed to a price that I had given them. The negotiating was very minimal and I never felt that I had to fight for what I wanted, instead it was just given. Just five days after I stepped foot inside Rod East I was driving off the lot with a brand new VW GTI. This is my fourth car purchase and it was the most hassle-free experience. More

Jose was very nice and proffesional. He was not pushy, which i was afraid was going to happen. All the information he gave me convinced me that my Tiguan was a great car to purchase...although I loved it which i was afraid was going to happen. All the information he gave me convinced me that my Tiguan was a great car to purchase...although I loved it from the moment I saw it! Everyone was friendly and I will definetly be recommending this dealership! More