Volkswagen of Alamo Heights

Our car buying Experience started from the internet, and ended at the dealership signing papers. We live about 30 minutes from the dealership and we found it easier to do everything over the phone and inte ended at the dealership signing papers. We live about 30 minutes from the dealership and we found it easier to do everything over the phone and internet. Even though it was done this way not a bit of service was sacraficed. Gave lowest price from the get go. Overall experience was fantasic and would highly recommend. More

Received timely professonal service/information from the first contact through the purchase and delivery of my vehicle. I was expertly guided through each phase of my acquisition process by the team of Esqu first contact through the purchase and delivery of my vehicle. I was expertly guided through each phase of my acquisition process by the team of Esquivel and Espinosa. No question was left unawsered. I was extremely impressed by sales and parts personnel department knowledge. I have recommended Rod East VW to my friends and family. I would recommend this Dealership to anyone regardless of the Buyers knowedge. Marvin Parchman More

I searched for a 2005 VW Passat DTI Wagon for quite some time without success. After I located the car I wanted(on the internet), I contacted Rod East VW, and was able to reach a deal after a few short back time without success. After I located the car I wanted(on the internet), I contacted Rod East VW, and was able to reach a deal after a few short back and forth negotiations, even though I did this entire transaction over the internet. Daniel Saenz was a suuperb salesman and worked with me dilligently until we had an agreement. He even sent videos and service records of the car to me via email prior to the sale. The car arrived as advertised and my wife are extremely happy with it. But the best part of Rod East Volkswagen happened just 3 days after the car was delivered. I discovered the car needed a new $535 ignition assembly and that was repaired by my local VW dealer and paid for by Rod East VW in San Antonio, Texas! Clearly, the dealership(Rod East VW) wasn't required to do so, but they stepped up and didn't even hesitate to take care of me...almost 2,400 miles away. They even paid the bill to have my car towed to the local VW dealer! I absolutely would recommend this dealership and plan on using them the next time I am shopping for a vehicle. Dado(The Sales Manager) and Daniel are the best. I am almost 59 years old, and have dealt with a lot of car dealerships in the past, but NOBODY compares to ROD EAST VOLKSWAGEN IN San Antonio, Texas!! More

I was searching for a very specific car when I went to Rod East. I also went to another VW dealership. I worked with both sales departments on identical cars. The other dealership treated me exactly ho Rod East. I also went to another VW dealership. I worked with both sales departments on identical cars. The other dealership treated me exactly how I expect a dealership to treat me, they were very pushy and gave me the "this deal is only good today" line. Paul and Lori not only found the car I wanted, they were honest about what they could and could not do on price, they put up with my constantly asking questions. To me car buying is a big decision not to be made hastily since I have to live with that decision for at least 3-4 years. The other dealership was all about the sale, Paul and Lori were all about getting me in the right vehicle. Next time I need a car or anyone I know looks for a car, I will give them Paul & Lori's contact info. I would feel comfortable sending anyone to them because of how well they treated me. More

I was in the market to purchase a car for my granddaughter, Cheyenne. Lori was the first to respond to my inquiry by e-mail and phone. She was courteous and informative to both myself and Chey granddaughter, Cheyenne. Lori was the first to respond to my inquiry by e-mail and phone. She was courteous and informative to both myself and Cheyenne, keeping her in the loop so she could learn about car buying and getting exactly what she wanted. The experience was a good one, which is not always the case. More

Rating Rod East VW a "1" is far too generous, they truly deserve a rating of "0"...AVOID THIS PLACE AT ALL COSTS! First of all, my wife and I are both Active Duty Captains in the military; she they truly deserve a rating of "0"...AVOID THIS PLACE AT ALL COSTS! First of all, my wife and I are both Active Duty Captains in the military; she's in the Army, and I'm in the AF. Secondly, we are cash-paying customers, NOT in need of financing. However, in order to test drive a car at Rod East VW in San Antonio, TX, the salesman insisted that we either put a $500 deposit on the car we were attempting to test drive, or submit an application to the finance department so they could pull a credit report... NEITHER of which I find ethical or would ever do before deciding on a car, or dealership, to give my business to. Needless to say, Rod East VW of San Antonio lost the business of cash-paying customers and gained a bad reputation that'll be spread amongst two large military circles of friends and professionals.... "Caveat emptor"! More

Walked in looking for a Jetta SportWagen. I had checked their inventory online beforehand because I wasn't sure which version to buy; gas or TDI. Daniel Saenz was very helpful and patient and allowed me to their inventory online beforehand because I wasn't sure which version to buy; gas or TDI. Daniel Saenz was very helpful and patient and allowed me to test drive both versions. The TDI was the obvious best choice! More

I am very satisfiled with my VW SportsWagon. The staff at Rod East made the car buying process easy and effortless. The pre-certified Jetta Wagon was priced right for my budget and is an excellent vehicl at Rod East made the car buying process easy and effortless. The pre-certified Jetta Wagon was priced right for my budget and is an excellent vehicle. Overall, I am very plesased with the car buying process and dealling with such friendly, and dedicated staff. I would definately recommend Rod East VW to others. Finding the right car was easy using the on-line information provided by the dealer. I originally called another dealership for information and they did not contact me until the following day, late. Lori called me a couple of hours after my on-line inquiry. Being a life long resident of San Antonio, I know the reputaton of Rod East and feel fortunate things worked out for me on the first attempt. Right car, right price, right customer service. Thanks everyone. More

After researching the new VW Jetta in my search for a car - I used the Rod East VW website to inquire about a quote and set up a test drive. Internet Manager Lori Esquivel contacted me the next business day - I used the Rod East VW website to inquire about a quote and set up a test drive. Internet Manager Lori Esquivel contacted me the next business day and we set up a test drive for the following weekend. Lori made me feel very comfortable as we discussed what I wanted and introduced me to my sales rep, Paul Hernandez who took me for a test drive. Paul was also very easy to talk to and told me about the Jetta and it's features. Needless to say, after my test drive - I decided to purchase the car. Overall impression of the Rod East VW Internet Sales team is very positive and I would definitely recommend them to friends or family. Their follow up has also been very good! More

We were very pleased with the customer service at Rod East when we walked in to look for a new Jetta. Lori and Mario were very helpful, professional and friendly. This "car buying experience" was by far East when we walked in to look for a new Jetta. Lori and Mario were very helpful, professional and friendly. This "car buying experience" was by far one of the best we have experienced. We were happy with the pricing and we are certain we got a great deal. We are first-time owners of a Volkswagen and are extremely happy with the overall experience at Rod East. More