Volkswagen of Alamo Heights

I walked into the dealership on 1/18/13 with $5000 in my pocket and I knew exactly what I was looking for; a used 2010 Jetta. I dealt with Marcey Morales in regards to my trade and the sale of a newer vehic pocket and I knew exactly what I was looking for; a used 2010 Jetta. I dealt with Marcey Morales in regards to my trade and the sale of a newer vehicle during the transaction. We negotiated price, payments and warrenty information. She told me she would contact me the following day to come back around 11am with my downpayment to finalize the sales contract and complete the sale. I waited for her to call and by 3pm I called the dealership and the staff told me she had gone home for the day. I hadn't heard back from her Sunday or Monday. I called her office and her personal cell on Tuesday at 10am. With several calls throughout the week I had not heard back from this girl. Finally on 1/24 I went back to the dealership to see if the vehicle was there and to see why Marcey had never returned any of my calls. At 11am I drove up to the dealership and upon walking in I saw Marcey running to the back and when I asked to see her the salesman told me she was "out to lunch". Then they proceeded to tell me the vehicle sold and they then attempted to try to sell me on a 2013 vehicle. At that point I walked out. I called the Internet Sales Manager (Laurie) to discuss the situation and she didn't return my call until the following day. When she did call she was very crass, condescending, rude, unprofessional and had no empathy for the issue and tried to sell me on a new vehicle, before I could even rebuttal she hung up on me. I called back and she sent me straight to voicemail. I then emailed Wes Burke (the GM of that location) to explain everything, he sent a response to my previous email 2 days late and extremly short explaining used cars are "in high demand". At this point based on the experience, customer service, and low level of "street smarts" I received from this location I have filed a formal complaint with the Better Business Bureau, I have forwarded an email and complaint with the Texas Attorney General Mr. Greg Abbott, a complaint with the Texas Business Association, and most importanly a complaint to Frank Grese (Regional Manager for Group 1 Automotive; the owners that have obtained VWofAH to their portfolio) and another complaint to Earl Hesterberg (the current CEO of Group 1 Automotive). I have sent a letter to San Antonio Express News, San Antonio Magazine and The Current to explain what type of business is being run at this local dealership. I have let Ernesto Ancira (great family friend) the Cavenders, Investigative Reporter Brian Collister of WOAI to spread the word about this location and specified not to EVER send potential clients to this location. More

Bait and switch. Brought new 2012 Jetta Sportwagen at a different dealer. Recently in for a check and tire rotation at 6 months, & 6400 miles. Mechanic claimed to find a clutch wear problem. After firs different dealer. Recently in for a check and tire rotation at 6 months, & 6400 miles. Mechanic claimed to find a clutch wear problem. After first assuring it was warranty work and would be done in one day, he left message on answer phone to say a certain clutch part showed excessive wear and would not be covered-- instead it would cost me over $1500 and I was to wait 2 weeks for parts! This is a new car that was examined by dealer service depts. 3 times since delivery in Sept., 2011. I found other complaints about this dealership and advise everyone to go elsewhere for a new or used VW of for service. Dealer is known as Rod East VW and also Freedom VW. Stay away. My grievance is now with VW of North America. More

We bought two new cars (Tiguan and Golf R) from Rod East VW. Everyone from the sales manager (Luis) to our sales person (Mario) and the finance manager (Richard) were extremely friendly and professional. Th VW. Everyone from the sales manager (Luis) to our sales person (Mario) and the finance manager (Richard) were extremely friendly and professional. They gave us a great deal, and we could not have asked for better service from start to finish. I have bought a dozen cars, and this was easily the best sales experience I have had. I highly recommend them to anyone in Texas looking for a VW. More

got certified car and found out a few weeks later that the tires were rotted. they said they would not fix it even tough certified. did not seem to care obout selling a car with life saftey issues. the 11 the tires were rotted. they said they would not fix it even tough certified. did not seem to care obout selling a car with life saftey issues. the 112 point check to become certified says the tires are checked. the sales manager said i should have check the tires before i bought it. i guess you have to do your own 112 point check, they don't! Poor dealership,certified pre-owned buyers go to some one else. More

I live in Austin, there are two dealerships here; both rude and difficult. Lori was easy to work with, had great follow through and therefore, I drove to San Antonio to purchase my Jetta. rude and difficult. Lori was easy to work with, had great follow through and therefore, I drove to San Antonio to purchase my Jetta. More

It was a good experience to use the technology to gather all the information to make a decision. The negotiation was easy and overall i fell satisfied with the transaction. all the information to make a decision. The negotiation was easy and overall i fell satisfied with the transaction. More

Rod East had the right car with the right colors, especially the interior. Everyone at Rod East treated us with as friends and with respect. They worked with us to make the purchase of our new Touare especially the interior. Everyone at Rod East treated us with as friends and with respect. They worked with us to make the purchase of our new Touareg a pleasant experience. We paid more for the same car at Rod East as they had the right colors and treated us so well. More

I had a great experience dealing with this dealership. I read several reviews on Google tha made me hesitate a little. However once I spoke to Lori and Daniel my fears were squelched. I think the dealership read several reviews on Google tha made me hesitate a little. However once I spoke to Lori and Daniel my fears were squelched. I think the dealership could also use a little bit of additional parking. More

Very pleasant experience and will definitely buy my next car here also. The service I have received after the purchase has also been very exceptional. The car was delivered as promised and at the price that car here also. The service I have received after the purchase has also been very exceptional. The car was delivered as promised and at the price that was quoted. Everyone at the dealership was friendly and courteous. A professional atmosphere at all levels of service. More

Very Very disappointed in the quality of Used vehicles at Rod East. They do not give their vehicles a thorough evaluation before putting them for sale. DO NOT BUY A USED CAR FROM THESE GUYS! They will lie Rod East. They do not give their vehicles a thorough evaluation before putting them for sale. DO NOT BUY A USED CAR FROM THESE GUYS! They will lie to your FACE about the quality of the vehicle just to get you to buy it. Once you leave with the car and you find out that its not the way they portrayed and your out an additional $1000.00 in repairs, they shrug their shoulders and don't really care. If I had to do it all over again, I would have bought from carmax! More