Volkswagen of Alamo Heights

Unorganized, unprofessional, cheats This place is a joke. Don't buy a vehicle here. I bought a low mileage used vehicle from them and car was found to have bent rims. Tried contacting This place is a joke. Don't buy a vehicle here. I bought a low mileage used vehicle from them and car was found to have bent rims. Tried contacting Michael Davila and got no response. Took them almost five weeks to pay off my trade and was one day shy of getting a 30 day late charge on my previous loan. Still after over a month haven't received my plates because when they sent them out in the mail they didn't send them priority with a tracking number. Worst dealership ever. Buy from bluebonnet dodge next time. More

New car purchase I purchased two cars from this dealership when it was Rod East, a 2006 GTi and a 2009 CC. I wanted to trade both cars in on a new 2015 Golf Sportwago I purchased two cars from this dealership when it was Rod East, a 2006 GTi and a 2009 CC. I wanted to trade both cars in on a new 2015 Golf Sportwagon. With Victoria's assistance I got an excellent deal and a fine automobile. I'm sure Bryan Pyle helped since he was my service contact from 2006 on. I do not hesitate to recommend Victoria Hammond in Sales and Bryan Pyle in Service. I am most satisfied. More

Unforgettable and amazing! 😁 This place was unbelievably great, especially our dealer; Val. He went above and beyond, he really cares and wanted to help us whether is was late in This place was unbelievably great, especially our dealer; Val. He went above and beyond, he really cares and wanted to help us whether is was late in the evening or any of the other many issues we presented. He really worked with us to not only make the buy happen, but insure us that sometimes people really do take pride in what they do and simply want to help. We even met with management who was also outstanding. Thank you so much VW and Val. We will definitely be referring you as well as return in the future. More

Highly recommend! We recently purchased a 2015 Golf at this dealership. This was the 3rd VW dealer we visited, and though all were great to work with, we really connec We recently purchased a 2015 Golf at this dealership. This was the 3rd VW dealer we visited, and though all were great to work with, we really connected with Val at Alamo Heights. Val was very personable and he gave straight, honest answers to our inquiries. We appreciated his no pressure sales style and the fact that he was open to letting us view various cars. In the end, we agreed on a price that we felt was very fair, and I was able to drive home in a brand new car! More

Great service Excellent service! Ramiro guerra was our sales consultant and was patient with us while deciding which vw Jetta we wanted and kept us updated thoughou Excellent service! Ramiro guerra was our sales consultant and was patient with us while deciding which vw Jetta we wanted and kept us updated thoughout the whole process. He even threw in a free vw tshirt for my fiancé! Thanks Ramiro and the whole staff! Will recommend them! More

Stay awhile and listen. Over all I am extremely frustrated with how business was done here. I found the car i wanted after 20 minutes of being there. it took 6 hours to figur Over all I am extremely frustrated with how business was done here. I found the car i wanted after 20 minutes of being there. it took 6 hours to figure everything out. Yes... I was there 6 hours from 10 until 4pm when we finally left. First the sales rep was friendly, but he doesn't know anything about the cars I was looking at which first was a 2010 lancer, and 2nd a 2013 Golf. Every question I asked he wasn't sure. Fine okay doesn't matter, my Father has a VW and he loves it. So I felt i could trust the dealership. Well, despite that I wanted the car. Then the salesmen who was working with me. ditched me. i dont know where he went. i didn't know who was helping me, and i didn't get any help until i went to the service counter and asked for it even then... i waited. Finally i got the car. I signed the document showing that they checked everything on the car, because they have a "drive without worry off the lot" policy. Well, finally we drove off the lot and what happened? the windshield wipers are busted (there was a rain that evening) and we had 2 fuses burnt out. right out of the lot. so now i can't trust them. I get home and i dont hear anything from them about my billing, i dont know who, where, how they want me to start paying. i didn't a letter or an email. not even a phone call. so i'm sitting in limbo. i call to find out all this information and Andy the financial services guy doesn't answer or return phone calls. 3 times i called. 2 times left a message. the 4th time i was pretty livid with their service and help. i want to find out about my registration because i havent heard anything of it. i had to call again and vent my frustration for any real action to happen. i traded in a car of coarse i didn't get much for it. but that wasn't an issue. The serves has been lousy and i do not feel satisfied or confident in my purchase. More

Patient Professional Dedicated Salesperson Chivalry is not dead people! I had the greatest experience ever this week with Julio Carmona at Volkswagon of Alamo Heights. We were not sure what w Chivalry is not dead people! I had the greatest experience ever this week with Julio Carmona at Volkswagon of Alamo Heights. We were not sure what we wanted and had the poor guy running all over the place. He was patient and attentive without being pushy or overbearing throughout the whole process. He treated my parents and I with respect in every situation, whether it be communicating by text, email, or phone. He as respectful of our financing concerns and delivered specifically what we asked for. Thank you for making this experience a good one. We will recommend and buy again from VW of Alamo Heights, thanks to the hard work and courteous manner of Julio Carmona! More

Do not purchase a used vehicle from Volkswagen of Alamo Heights. I made the mistake and I am astonished at the absolute disrespect I received from the sales and service team after the sale. Members in m Heights. I made the mistake and I am astonished at the absolute disrespect I received from the sales and service team after the sale. Members in management of the sales as well as the service team made me feel very uncomfortable when I wanted to accomplish what was promised to me at the time of the sale. In my opinion this dealership is particular to new car buyers only. I highly recommend shopping anywhere else. The service of Volkswagen of Alamo Heights is ludicrous. More

We could not have asked for a better team of sales and customer service. They have all been very helpful. The car met all of our expectations and more. Our only regret is that we didn't buy a Volkswagen s customer service. They have all been very helpful. The car met all of our expectations and more. Our only regret is that we didn't buy a Volkswagen sooner! More

The service manager (Jay Maynard) was very condescending and rude when I had a complaint about the service done to my vehicle. He made me feel like I was just a dumb customer and I didn't know what i was ta and rude when I had a complaint about the service done to my vehicle. He made me feel like I was just a dumb customer and I didn't know what i was talking about. I have taken my vehicle there since 2009 when it was Aros East without EVER having any problems. This dealership is under construction and is just an eyesore to the customer. I will gladly take my business elsewhere. More