Volkswagen of Alamo Heights
San Antonio, TX
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Victoria in sales is my go to, I bought 2 vehicles from her. Tawni in service is OUTSTANDING! She listens, problem solves and is committed to supporting your needs. her. Tawni in service is OUTSTANDING! She listens, problem solves and is committed to supporting your needs. More
I made an appointment for 1:30 took my car in. Told the service adviser I would wait for my car in the waiting area. He said maybe an hour an a half. I waited and other advisers came out and got t Told the service adviser I would wait for my car in the waiting area. He said maybe an hour an a half. I waited and other advisers came out and got their clients. Finally at 4:15 I went and asked about my car. Another woman adviser helped me. Finally the male had my car brought up. He was very uncaring and did not appear or act knowledgeable. My ticket clearly stated I was waiting but he called me. No way I got this message. Why ask. If you r not going to go get the customer. They did wash my car which I really appreciated More
Went in for some maintenance on my DSG Transmission- and some other things, they addressed everything, upon their inspection which i requested they informed me of some other issues, approved the work, advi some other things, they addressed everything, upon their inspection which i requested they informed me of some other issues, approved the work, advisor was diligent in her communication, she followed up with the email request, which I had actually missed, ive been coming here since I got the car.(it's been years) I don't trust the smaller places cuz of warranty policies. More
I have a fondness for Volswagon vehicles,subsequently I have had a positive relationship with Alamo Heights VW. I have purchased three VW's in (6) yrs. I have had a hughly positive experiences, and have re have had a positive relationship with Alamo Heights VW. I have purchased three VW's in (6) yrs. I have had a hughly positive experiences, and have recommended them to family and friends. Sales and service are exemplary. I highly encourage all to share my experience. More
Giving a “5” rating for service advisor Tawni Jade as far as customer service when at the dealership but there is a DEFINITE problem when trying to contact the dealership by phone. Got put on hold several as customer service when at the dealership but there is a DEFINITE problem when trying to contact the dealership by phone. Got put on hold several times and finally hung up because no one picks up. Very frustrating to not be able to speak to someone when have questions. Even though this is the closest dealership to our home will definitely think long and hard about purchasing another vehicle from dealership that has such lousy telephone etiquette. More
We visited 4 dealerships and chose to do business at Alamo Heights VW because they worked with and FOR us. Our salesman, Jordan, made us feel comfortable and worked hard to get us the deal we needed an Alamo Heights VW because they worked with and FOR us. Our salesman, Jordan, made us feel comfortable and worked hard to get us the deal we needed and continues to take my calls and help me out. I 100% recommend the dealership and Jordan. More