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Volkswagen of Alamo Heights
San Antonio, TX
661 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 661 reviews
October 18, 2023
It seems like once you drive the car out of the lot customer service stops. I've called on many occasions and even sent emails to the "manager" and still 'cricket'. There's no follow-up by the sales customer service stops. I've called on many occasions and even sent emails to the "manager" and still 'cricket'. There's no follow-up by the salesperson after a purchase is made. More
by wsanon
Employees Worked With
Tim Bailey , Chris Cameron
October 16, 2023
I went in knew just about what I wanted but needed to see what was difference in the models. Arrived spoke to Tim B. he explained it all to me I looked at a black one and within an hour of me leaving it was what was difference in the models. Arrived spoke to Tim B. he explained it all to me I looked at a black one and within an hour of me leaving it was sold I was heartbroken. But Tim reached out and asked me to come look at a grey one glad he did because I like the grey one more the interior was nice I am like yes let's get it done he was on it and had me up and in the finance office in no time. What can I say finance guy for the love of god I can't remember his name he was on his "A" game he had me in got me set and out the door with less fuss and ease. Finance workers sometimes don't get the recognition they deserve because we are only in there for a quick second and you don't get to know them like the salesperson but they have a great team over there at Alamo Heights VW..... More
by asim6059
Employees Worked With
Tim Bailey, Jesus Rodriguez, Chris Cameron, David Cruz
October 13, 2023
Had to replace battery. I called the Services department where Rodney answered. He gave me advice to get my vehicle to the dealership with low battery. Rodney took care of I called the Services department where Rodney answered. He gave me advice to get my vehicle to the dealership with low battery. Rodney took care of my situation and got me back on the road. Great experience. More
by villasuitegv
Employees Worked With
Rodney
October 05, 2023
Had a great experience trading in my vehicle and getting a new one. James Ward was helpful and easy to work with. He made the process painless and worked with me to get where I needed and wanted to be at wi a new one. James Ward was helpful and easy to work with. He made the process painless and worked with me to get where I needed and wanted to be at with a new vehicle. More
by Liz
Employees Worked With
James and Mark
October 03, 2023
Customer service is not the best, hate the fact that they can’t call me or send me a text when my car is ready for pick up. There is NEVER a lone car when my car is in service, and if I stay until my car is can’t call me or send me a text when my car is ready for pick up. There is NEVER a lone car when my car is in service, and if I stay until my car is ready there is not even coffee. That’s the reason why I’m getting out of VW family. More
by Vanessa
Employees Worked With
Don’t remember
October 03, 2023
Excellent service and customer care. Service reps took time to explain what was being worked on, recommended other care, and also took a look at additional concerns/questions outside of Service reps took time to explain what was being worked on, recommended other care, and also took a look at additional concerns/questions outside of what appointment was being set up for More
by elena.aguinaga
Employees Worked With
Rodney, Tawni
