Volkswagen of Alamo Heights

I was very disappointed in the way your dealership did business this past weekend.  I drove from Laredo, Texas to buy a used Ford mustang posted online. I made an appointment and drove 2 hours and 45 minu business this past weekend.  I drove from Laredo, Texas to buy a used Ford mustang posted online. I made an appointment and drove 2 hours and 45 minutes from Laredo to buy the vehicle. I also took the day off of work. The internet manager called me when I was on the road to make sure I was going to make the appointment. Upon arrival I was notified that the vehicle was going to be sold wholesale. I was upset considering I lost a day off of work,fuel and time. I then requested to speak with manager. I approached the manager Chris to address my concern, his response was I'm on a phone call and I dont want to lose my spot. I proceeded to voice my concern and he apologized while waiting on the phone. I was not his concern obviously since his phone call was more important than a would be customer. I am very disappointed with vw of alamo heights if I could give a negative star rating I definitely would.  More

Did a great job of turning a bad experience into a great one We just bought our 2nd new vehicle from them. Not going to lie.It started off on a bad foot, however the team rallied together and made us beyond happ We just bought our 2nd new vehicle from them. Not going to lie.It started off on a bad foot, however the team rallied together and made us beyond happy. Unpleasant experiences will happen from time to time. What is most important is how they are handled. Oscar, Charles, the managers Chris and Ron, and the GM Tim went well out of their way to make sure were taken care of and excited about the buying experience. They all put in countless hours to make the deal happen. More

Great July 4th Special I was welcomed by Maricela and treated like a VIP. She explained what service would be preformed and kept me advised as the work was in process. I was welcomed by Maricela and treated like a VIP. She explained what service would be preformed and kept me advised as the work was in process. Excellent employee. More

Avoid This Dealership - Very Underhanded Practices If you consider buying a vehicle from this dealership be very, very careful and review everything in detail. My husband and I attempted to purchase a If you consider buying a vehicle from this dealership be very, very careful and review everything in detail. My husband and I attempted to purchase a used vehicle paying cash. We were told at the very beginning of the transaction, and prior to a test drive, the vehicle was a certified pre-owned and came with a 2yr/24K warranty. We were told this again later in the transaction while negotiating price, and also when we came to pick up the vehicle. As we were signing paperwork and right before writing the check I asked to see the warranty in writing. At that time everyone acted like they didn't know what we were talking about and after we became upset and demanded the paperwork be shredded in front of us they admitted they took the warranty off because of the price they agreed to sell the vehicle to us. Very underhanded practices at this dealership. BTW we waited 2 1/2 hours for something that was supposed to take 30 minutes while they hatched this little plan. Be very cautious. Dealerships can be very scary with their practices. More

I wish 0 was an option. Completely unprofessional. Long story short, we reached a deal over the phone ( I live out of state) was approved financially, was told to call back Completely unprofessional. Long story short, we reached a deal over the phone ( I live out of state) was approved financially, was told to call back the next day to complete the purchasing. So I canceled a hold of $500 on another car ( non-refundable) and low and behold, vw of Alamo dodged my calls the next day and sold it later that night. I seriously think they are complete xxxx bags and I I hope they stub their toes late at night. But seriously, this place sucks. Not only because they sold the car we had an agreement on, also because they had zero urgency with everything. One guy told me North Carolina bbq was better than Texas bbq, too. I thought Texans loved their bbq. That sums it up. Garbage. More

Excellent service Ms Santivanez is A plus. This place provides very very good service, I have been there twice. I would certainly recommend Volkswagen of Alamo Heights to all my friends and rel This place provides very very good service, I have been there twice. I would certainly recommend Volkswagen of Alamo Heights to all my friends and relatives. More

All around pleased Great people there at AH VW. Also just decided to purchase my daughters Tiguan (which so far has been a great reliable little SUV) out of end of leas Great people there at AH VW. Also just decided to purchase my daughters Tiguan (which so far has been a great reliable little SUV) out of end of lease. The VW call center people were really pleasant, helpful and well trained. More

Made my day better. Serviced my car and got me out quicker than expected, and less charge than quote. Let me know what other service to my car I should check on soon. Serviced my car and got me out quicker than expected, and less charge than quote. Let me know what other service to my car I should check on soon. More

Awesome and personalized They new my name when they greeted me both when I dropped off my vehicle and when I picked it up. They had everything ready for me to sign and expla They new my name when they greeted me both when I dropped off my vehicle and when I picked it up. They had everything ready for me to sign and explained everything. Michelle in service was very personable and made me feel like party of the team. More