Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of Alamo Heights
San Antonio, TX
517 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 517 reviews
July 06, 2023
Service department is top notch. Super friendly and helpful people!! Every person I interacted with was cheerful, helpful and extremely nice. Superior service. Super friendly and helpful people!! Every person I interacted with was cheerful, helpful and extremely nice. Superior service. More
by emilou012
Employees Worked With
Brian
July 03, 2023
Great services to repair my vehicle, they really worked with me to find an affordable option to repair my vehicle. This was a very positive experience. Also Id be remiss if I didn’t mention Rodney’s guida with me to find an affordable option to repair my vehicle. This was a very positive experience. Also Id be remiss if I didn’t mention Rodney’s guidance and customer service/support as well as his patience to educate was bar none. An overall positive experience! More
by Maria Taylor
Employees Worked With
Rodney
June 28, 2023
WORSE CUSTOMER SERVICE I've ever received. We felt like we were having to chase them down to get them to sell us a vehicle. We had picked out a vehicle and went back and forth with the price We felt like we were having to chase them down to get them to sell us a vehicle. We had picked out a vehicle and went back and forth with the price and finally agreed on a price. We went to the dealership to buy the vehicle that same day and we had our down payment and purchase agreement from our bank everything was ready on our part. When we got there we realized that there were a couple of important items that needed to get fixed. The manager came over and told us he would get them fixed the following day so we told them we would come back the following day to purchase the vehicle after everything was fixed. Well, the next day came and went. I called my sales lady twice and the manager for an update. I left a message for the manager and they NEVER returned my calls. No calls to say we are working on it. Nothing. We went to the dealership the following day and nothing had been repaired on the vehicle. I could not submit this review without having to rate the dealership so that's why I had to give them 1 star. If I had a choice, I would not have even given them any stars. Again, WORSE CUSTOMER SERVICE EVER. More
by Dee
Employees Worked With
Manager's name unknown
June 22, 2023
Made a late morning appointment for a 3 hour service but was able to get in there at 8:30 thanks to Trina moving my time. was able to get in there at 8:30 thanks to Trina moving my time. More
by EfraG
Employees Worked With
Trina in service, Jesus Rodriguez, Chris Cameron, David Cruz, Isaac Avelar
June 15, 2023
The service was amazing. My car was taken care of and Trina was exceptional. She right away ser up a car shuttle to bring me home and pick me up after my vehicle was done. My car was taken care of and Trina was exceptional. She right away ser up a car shuttle to bring me home and pick me up after my vehicle was done. More
by Rob1976.rm
Employees Worked With
Trina, Jesus Rodriguez, Chris Cameron, David Cruz
