Volkswagen of Alamo Heights
San Antonio, TX
Filter Reviews by Keyword
By Type
Showing 517 reviews
Left my car a week it never got check I never received phone calls for updates. Horrible customer service. As I’m waiting 3 more customers are upset my the staff. Dolly the service director said we need t phone calls for updates. Horrible customer service. As I’m waiting 3 more customers are upset my the staff. Dolly the service director said we need to be patient because they are short staffed and she only does her job. Trina Pulido Service Advisor 43829 was the worst with communication and customer service! More
Carlos, the service member who handled my car at the Volkswagen service center, provided an exceptional experience from start to finish. From the moment I arrived, Carlos greeted me with a friendly and Volkswagen service center, provided an exceptional experience from start to finish. From the moment I arrived, Carlos greeted me with a friendly and professional demeanor. He carefully listened to my concerns and made sure all my questions were answered thoroughly. Throughout the service process, Carlos kept me informed about the progress of the work and any additional findings. He displayed a high level of expertise and was able to explain technical details in a way that was easy to understand. Additionally, Carlos ensured that the service was completed in a timely manner and that all the necessary checks were performed to guarantee the safety and performance of my car. Overall, I was extremely satisfied with the service provided! More
I called at 445pm on a Saturday to see if I could possibly get a battery for my 2020 Tiguan installed. I thought I would be dropping off for when they opened , but they fixed my car and had me in th possibly get a battery for my 2020 Tiguan installed. I thought I would be dropping off for when they opened , but they fixed my car and had me in the road the same day. I didn’t arrive until 5:15pm! They are amazing! More
V. of AH. to me has done right by my car. Always attentive to its needs. Helps me keep up with the services my car requires. Keeps me informed while I'm there. Very cool and clean place to wait for attentive to its needs. Helps me keep up with the services my car requires. Keeps me informed while I'm there. Very cool and clean place to wait for your vehicle. More
grateful to trina for being so knowledgeable and providing good service and making me feel comfortable and satisfied with my wolkswagen vehicle… providing good service and making me feel comfortable and satisfied with my wolkswagen vehicle… More
Trina is awesome! She has always given me the best customer service. I have experienced issues with my 2015 Tiguan, and Trina has always been able to help me the best She has always given me the best customer service. I have experienced issues with my 2015 Tiguan, and Trina has always been able to help me the best way possible. Volkswagen of Alamo Heights is very lucky to have such a genuinely kind and, knowledgeable Service Advisor. I am confident about the road ahead; in the event I am in need of service. I live in Corpus Christi and prefer to have my service needs done with Trina! More